Blog - Thompson Family Plumbing & Rooter
Tuesday, 09 May 2017 13:29

Working together is a success

 

As a child you learn and explore the world around you. You establish your perceptions and develop your character. We learn that we can do anything we set our minds to, however, we cannot do everything…at least not all or once or on our own.  You may be sitting there thinking, I can do everything I want to do, because you're driven and determined. That’s great, but let's face it, we simply cannot accomplish everything on our own. We need help and need to work productively with others to achieve our dreams and goals. 

Yes, some of us are better at this than others…

At Thompson Family Plumbing we know each person plays a vital role for the over all success of customer satisfaction. From our office staff, field technicians, and management, we all have learned to rely on each other as an extension of each position. We know that communication is key to provide superior service and performance within each of our roles.  It is each of our top priority to streamline production of service and customer expectation by working together. 

 Yes! Teamwork does make the dream work! 

Behind the scenes,  the second you call for service, to the final walk through of the completed job, is fantastic team working together. We strive to live up to our mantra of being more than a plumbing service. We want to be your peace of mind when plumbing disasters can strike. 

Rest assure that when you call us, we will handle it all, start to finish, and together as a team.

 

 “We’re more than a plumbing service, we’re peace of mind™”

Tuesday, 09 May 2017 13:06
 
How to compare with Fly by Night Contractors

 

I'm often asked by fellow professionals how to stay competitive with so-called "fly by night" businesses.

When business is slow, it common to hear numerous stories about unlicensed or uninsured contractors providing homeowners with estimates for work they need to have done. This is a great opportunity to educate our prospective customers about the value of licensing and insurance. Liability insurance protects the homeowner from any damage that might be done to their home during construction, and from builder negligence. Because we are working in their most valuable asset, they should know how they are protected from risk. 

 

Wednesday, 25 January 2017 11:34

Check The License First


Anytime you hire a contractor to provide service into your home, it can be a very stressful, and confusing process. There are many laws established by the Contractors State License Board (CSLB) to protect consumers and their home. The first step you should take before hiring a contractor, is to check the license first. The CSLB has a very easy, user friendly link on their website to check for licensing, bond, insurance requirements and also history of any complaints or compliance issues against their license. You will have the ability to pull up their profile and ensure that, the license is active and do your homework. They CSLB states that the contractor has to advertise their license number clearly, on all business cards, vehicles, etc. If you're using a licensed company you should be able to locate it easily. If you cannot, just ask.

Workers Compensation


CSLB requirements state that whenever a company has a single employee other than an owner or shareholder over a certain percentage, that workers compensation insurance is required. This protects their employee in the event of an accident while on the worksite. So why should workers compensation be important to you, the homeowner? Let’s say that you hire a contractor to complete a job at your home. During this process of completing the work, their employee becomes seriously injured. The employee can then sue you, the property owner. for any injury or damage that was caused to them while performing service on your property. Hiring a company or contractor that has followed the requirements to secure workers compensation insurance is necessary to secure one of your largest investments....your home.

Unlicensed Contractors


When it comes to an agreement of price or service, the CSLB states that any persons preforming work unlicensed, CANNOT contract any work over $500+. This includes work completed by your local, friendly handyman. Many licensed companies can hire employees to perform and contract work under the company license. The individual employees do not have to carry an individual contractors license, unless once again, the work is being contracted for more than $500. In that case, the requirement of the CSLB is for each service/ sales employee to complete a criminal background check, which includes a live scan with the Department of Justice. Upon clearance from DOJ the employee will be issued a Home Improvement Sales Person’s license with the CSLB. Keep this in mind, when a contract agreement is being presented to you in the future for over $500.

Paying Deposits For Service


Contractor law states that in the event of collecting a deposit for an agreed contract of service, the contractor cannot collect more than 10% of the total contract price. This is not to exceed $1000. If you have a contractor requesting more than $1000 before any work has started, then you should reconsider doing business with that contractor or company all together. A reputable company should be able to cary the cost of job materials throughout the service process. This is only to protect, YOU, the property owner.
Wednesday, 28 September 2016 11:39
Go For Noritz Winners Posted on September 27, 2016 by noritz Go For Noritz Winners Showcase Top-of-the-line Installs
FIRST PLACE: John Thompson, owner at Thompson Family Plumbing & Rooter Inc.

Congratulations to our first place winner, John Thompson, owner of Thompson Family Plumbing & Rooter Inc. in southern California! The winning photo featured an EZTR40 residential tankless water heater installation..

Thompson Family Plumbing & Rooter Inc.
A plumber for nine years, Thompson has been installing Noritz throughout his career. He is particularly drawn to the energy-saving benefits of tankless water heaters, the ability to swap out individual parts instead of the entire unit if something is wrong, and the built-in recirculation pump found in the NRCP model.
“After installing an NRCP unit in my own home, I’ve been saving $100 in energy every month,” says Thompson. “Noritz’s energy-saving benefits help my company achieve its dual mission of pleasing customers and protecting the environment by reducing our carbon footprint.”
Thursday, 21 July 2016 15:35

Why You Should Call a Professional Plumber

 

 

It’s a common misconception that plumbing services can be easily taken care of at home itself. Why call the plumber to fix a small leak in the bathroom when you can do it yourself? It is highly advised that you call in the professionals, especially when it comes to plumbing, since one wrong step can lead to a massive mishap, costing you more money and time. Here are 4 reasons why professional plumbing is always a better option than doing it yourself.

 

Thursday, 31 March 2016 12:07

5 Tips on Hiring the Right Plumber

 

Plumbing emergencies are never a good thing. In fact, household issues such as leaking faucets or burst pipes are a few things that give average homeowner’s nightmares. Hiring an inexperienced plumber will hardly help in such cases, and in fact can sometimes make matters worse. It is, therefore, crucial that you hire an experienced and reputable plumbing company 

If you want to ensure that your home’s plumbing gets the right treatment, we urge you take the following into account before hiring any plumber.

Wednesday, 23 March 2016 12:08

Water Leak Wall Damage

 

Identifying hidden leaks in your home is not easy. However, it is crucial to be able to locate them because if left untreated, water leaks can cost you a ton in repairs by severely damaging your walls and floor. You will do well to hire a knowledgeable and an experienced plumber to fix leaking pipes/plumbing fixtures before things take a turn for the worse.

Wondering how you can identify signs of a water leak? Here are a few signs to watch out for.

Saturday, 13 February 2016 12:20

Hot Water Faucet

If you are planning to upgrade your existing water heater for improved efficiency and increased energy savings, you’ve probably spent a lot of time weighing the pros and cons of each type of water heater out there. Since making the right choice involves considering your needs, there isn’t any particular water heater that can be the best for everyone.

Don’t let this worry you; if you still haven’t come to a conclusion, you’ve come to the right place! Here are some advantages and disadvantages of traditional / tank-type and tankless water heaters that you need to know.

Sunday, 31 January 2016 21:17

Advantages of a Licensed Plumber 

When hiring a service professional like a plumber, you probably compare rates, check reviews, and ensure that the company you hire has been in business for long. While this is a good practice, don't forget to confirm that the plumber you hire is actually licensed!

The difference between a licensed and unlicensed plumber is vast, and making the wrong choice can cost you in terms of time and money. Here are 5 advantages a licensed plumber has over an unlicensed one.

Friday, 08 January 2016 11:41

Plumbing Phone Estimate

 

Shopping around is usually a great thing.  Everyone appreciates a fair price when it comes to products or services, especially when it comes to something that can cost a pretty penny.  It may be your first instinct to call around to ask for an estimate regarding a plumbing issue in your home, but believe it or not, this is a bad idea.  Any trustworthy, professional plumber should insist on an in-home estimate for several reasons.

Wednesday, 04 November 2015 15:55

Water Going Down the Drain

 

If you’ve got a clogged drain, you should always call a professional plumber.  Using a store-bought drain cleaner could wreak havoc on your entire plumbing system, causing a lot of damage and costly repairs.  The harsh chemicals found in Drano© and Liquid Plumbr© can eat away and erode both metal and plastic piping. It can even cause damage to the finish on fixtures. If the liquid drain cleaner accidentally gets combined with any other household chemicals, the concoction can explode causing broken fixtures, cabinetry, walls, etc.  

So what should you do if you have a clogged drain? 

Tuesday, 13 October 2015 13:36

Winterizing pipes

 

When you own a home in the High Desert, it is very important to get prepared for the cold winter months.  Winterizing your High Desert home is critical.  It can save you money and will make your house much more comfortable for the colder months of the year.  Proper winterization can also protect your home from costly damage resulting from wintry weather and freezing temperatures.  

In order to make sure that your home and family are prepared for the upcoming season, following these simple steps will keep you safe and comfortable during the cold months of winter with little cost or effort.