Check the License First, and Other Requirements!
Thompson Family Plumbing is your go-to choice for residential plumbing repair and installation throughout Lake Havasu City, AZ and Hesperia, CA.
Helpful Information
Check The License First
Anytime you hire a contractor to provide service into your home, it can be a very stressful, and confusing process. There are many laws established by the Contractors State License Board (CSLB) to protect consumers and their home. The first step you should take before hiring a contractor is to check the license first. The CSLB has a very easy, user-friendly link on their website to check for licensing, bond, insurance requirements and also the history of any complaints or compliance issues against their license. You will have the ability to pull up their profile and ensure that, the license is active and do your homework. They CSLB states that the contractor has to advertise their license number clearly, on all business cards, vehicles, etc. If you’re using a licensed company you should be able to locate it easily. If you cannot, just ask.
Workers Compensation
CSLB requirements state that whenever a company has a single employee other than an owner or shareholder over a certain percentage, that workers compensation insurance is required. This protects their employee in the event of an accident while on the worksite. So why should workers compensation be important to you, the homeowner? Let’s say that you hire a contractor to complete a job at your home. During this process of completing the work, their employee becomes seriously injured. The employee can then sue you, the property owner. for any injury or damage that was caused to them while performing service on your property. Hiring a company or contractor that has followed the requirements to secure workers compensation insurance is necessary to secure one of your largest investments….your home.
Unlicensed Contractors
When it comes to an agreement of price or service, the CSLB states that any persons performing work unlicensed, CANNOT contract any work over $500+. This includes work completed by your local, friendly handyman. Many licensed companies can hire employees to perform and contract work under the company license. The individual employees do not have to carry an individual contractors license unless once again, the work is being contracted for more than $500. In that case, the requirement of the CSLB is for each service/ sales employee to complete a criminal background check, which includes a live scan with the Department of Justice. Upon clearance from DOJ, the employee will be issued a Home Improvement Sales Person’s license with the CSLB. Keep this in mind, when a contract agreement is being presented to you in the future for over $500.
Paying Deposits For Service
Contractor law states that in the event of collecting a deposit for an agreed contract of service, the contractor cannot collect more than 10% of the total contract price. This is not to exceed $1000. If you have a contractor requesting more than $1000 before any work has started, then you should reconsider doing business with that contractor or company altogether. A reputable company should be able to carry the cost of job materials throughout the service process. This is only to protect, YOU, the property owner.
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“Always go above and beyond for their customers”
Once again Thompson Family Plumbing came in and took care of us as if we were their family. They always go above and beyond for their customers and make you feel like you are important to them. I can’t thank them enough for coming in and taking care of the issues that I had with my home as quickly as they did. Absolutely the best plumbing company around. Thank you, John and Devynn for everything.
-Nicole H.
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“Price was more than reasonable, especially last minute”
What a great local family company. Had a little issue today (Saturday). Gave them a call. The lady said she would have someone here between 3 & 5. It was at 1 when I called. 3:00 on the nose Don was here. Don was very friendly and had the broken pipe fixed in no time at all. The price was more than reasonable, especially last minute on a Saturday.
-Andy S.
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“Fantastic job of analyzing the situation and making all the necessary repairs”
Thank you Thompson Family Plumbing for your quick and professional service. Don did a fantastic job of analyzing the situation and making all the necessary repairs. Clients were happy with the professionalism and knowledge that Don possessed in getting the job done. Ashley went out of her way to ensure that an appointment was made asap for the clients.
-Richard B.
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“Took care of it in no time”
Plumbing technician Dean Taylor came over last week to set up a line so I could get a dishwasher installed. I didn’t have the proper setup but he took care of it in no time! Now the installers will have no problem doing it. He was very knowledgeable and professional. I will definitely have him come back for other plumbing jobs. From start to finish everyone I spoke to was very helpful! Their customer service is outstanding!
-Jackie L.
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“Gave me great peace of mind”
Great experience with TFP! They were super professional and friendly, exactly on time, fixed the issue, AND were inexpensive. I received a text when to expect them with a picture of my two technicians (Dean & Kade) AND their license numbers included in the text. This gave me great peace of mind as I am a woman that lives alone. I highly recommend Thompson Family Plumbing!
-Brisa A.
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“Integrity and honesty”
I cannot say enough good things about this amazing company. We found them through reading other people’s reviews on Yelp. They have helped us with a plumbing issue and installing a new hot water heater. They are prompt, reasonable, and incredibly helpful. John’s integrity and honesty along with the rest of the crew would make it a pleasure to recommend to anyone and everyone.
-Joyce A.
