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Privacy Policy

THE INFORMATION WE COLLECT:

This notice applies to all information collected or submitted on our website via email or any forms you voluntarily fill out. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number(s)
  • Questions to assess your service needs
  • Comments and/or Opinions about Thompson Family Plumbing & Drain

In addition, by scheduling an appointment with us, you understand and agree that your in person appointment will be recorded for quality and training purposes.

THE WAY WE USE INFORMATION:

We use the information you provide about yourself to respond to your email contact or on-line form submittal.  We do not share the information with any outside parties. If you express interest in our services, we will add you to our mailing list automatically. Registered users may receive announcements from us about products, services, special offers, and newsletters.  Out of respect for the privacy of our users, you can easily unsubscribe at anytime (see How to Contact Us below). We will not re subscribe you if you have removed yourself from our list.  Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

WEBSITE ANALYTICS PRIVACY POLICY

This website uses analytics tools (such as Google Analytics, a web analytics service provided by Google, Inc., aka “Google”).  This information is then used to evaluate visitors′ use of the website by collecting anonymous statistics to compile statistical reports on website activity.

Analytics software uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by the analytics provider′s servers. Google and other analytics providers will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google and other analytics providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf.  The Web Analytics providers used do not associate your IP address with any other data held by them. Neither Thompson Family Plumbing & Drain nor the Web Analytics Vendors will link, or seek to link, an IP address with the identity of a computer user. Thompson Family Plumbing & Drain will not associate any data gathered from this site with any personally identifiable information from any other source.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google and other analytics providers in the manner and for the purposes set out above.

USE OF COOKIES AND SESSIONS

We use cookies and server sessions when you enter our educational tools. These scripted items are used only to personalize your experience. The script allows us to track your answers to questions and provide you a customized result at the end of the tool usage.  The cookie file is stored on your hard drive and can be deleted by you at any time. The session file is stored on our server. We do not retrieve or store any information from this file.

OUR COMMITMENT TO DATA SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

NOTIFICATION OF CHANGES

If we decide to change our policies, we will post the changes along with the policy effectiveness date on this page.  This allows our website visitors to be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will post that notification on this page.

Non-sharing Clause:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

I consent to receive marketing text messages, about special offers, discounts, and service updates, from Thompson Family Plumbing and Drain at the phone number provided. Message frequency may vary. Message & data rates may apply. Text HELP for assistance, reply STOP to opt out.

Thompson Family Plumbing and Drain – SMS Messaging Terms & Conditions

Business Name: Thompson Family Plumbing and Drain

Program Description:

When you opt in to receive text messages from Thompson Family Plumbing and Drain, you can expect to receive appointment confirmations, service reminders, technician arrival updates, job-related notifications, promotional offers, employment offerings, membership information, and occasional company updates.

Opt-Out Instructions:

You may cancel the SMS service at any time. Simply text “STOP” to our main office number. After you send the message “STOP,” we will send a confirmation text to verify that you have been unsubscribed. After this confirmation, you will no longer receive SMS messages from us.
If you would like to rejoin, simply sign up again as you did the first time, and we will resume sending messages to you.

Help & Support:

If you are experiencing issues with our messaging program, you can reply with the keyword “HELP” for assistance. You may also contact us directly at: office@thompsonfamilyplumbing.com

Carrier Disclaimer:

Wireless carriers are not liable for delayed or undelivered messages.

Message & Data Rates:

Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary based on your service activity and preferences. For questions about your text or data plan, please contact your wireless provider.