Privacy Policy

THE INFORMATION WE COLLECT:

This notice applies to all information collected or submitted on our website via email or any forms you voluntarily fill out. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number(s)
Questions to assess your service needs
Comments and/or Opinions about Thompson Family Plumbing & Drain

In addition, by scheduling an appointment with us, you understand and agree that your in person appointment will be recorded for quality and training purposes.

THE WAY WE USE INFORMATION:

We use the information you provide about yourself to respond to your email contact or on-line form submittal. We do not share the information with any outside parties. If you express interest in our services, we will add you to our mailing list automatically. Registered users may receive announcements from us about products, services, special offers, and newsletters. Out of respect for the privacy of our users, you can easily unsubscribe at anytime (see How to Contact Us below). We will not re subscribe you if you have removed yourself from our list. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

WEBSITE ANALYTICS PRIVACY POLICY

This website uses analytics tools (such as Google Analytics, a web analytics service provided by Google, Inc., aka “Google”). This information is then used to evaluate visitors′ use of the website by collecting anonymous statistics to compile statistical reports on website activity.

Analytics software uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by the analytics provider′s servers. Google and other analytics providers will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google and other analytics providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf. The Web Analytics providers used do not associate your IP address with any other data held by them. Neither Thompson Family Plumbing & Drain nor the Web Analytics Vendors will link, or seek to link, an IP address with the identity of a computer user. Thompson Family Plumbing & Drain will not associate any data gathered from this site with any personally identifiable information from any other source.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google and other analytics providers in the manner and for the purposes set out above.

USE OF COOKIES AND SESSIONS

We use cookies and server sessions when you enter our educational tools. These scripted items are used only to personalize your experience. The script allows us to track your answers to questions and provide you a customized result at the end of the tool usage. The cookie file is stored on your hard drive and can be deleted by you at any time. The session file is stored on our server. We do not retrieve or store any information from this file.

OUR COMMITMENT TO DATA SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

NOTIFICATION OF CHANGES

If we decide to change our policies, we will post the changes along with the policy effectiveness date on this page. This allows our website visitors to be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will post that notification on this page.

Carla R.

1728952490

Kat S.

1728940915

I had a Great experience with Thompson Family Plumbing every time! They have been to my home 3 times. The employee “Dustin” was Exceptionally wonderful. The company treated me Very Kind, Courteous, and Professional !!! I would definitely Recommend them for your Plumbing Needs 😁

Bill C.

1728923602

Great service. Replaced garbage disposal and installed new kitchen sink faucet.

Albert S.

1728757086

I wouldn't call anyone else Great People Great Service Thanks Thompson Family Plumbing

Sue C.

1728519406

Best company ever, Eden is absolutely amazing:))❤️

Rick S.

1728341388

Hannah L.

1728085473

the best of the best

pam G.

1728065990

Thompson plumbing were very professional. They did an excellent job!

Deborah G.

1728048861

Kelly C.

1727736129

Highly Recommend, Very polite & professional. We are Very Happy with Austin & his Amazing work ethicSincerely ~Thank you John & Kellee Lawson

Cnmill6

1727732830

Customer service was exceptional and great communication! Little pricey, but everything is right now. Fixed my immediate drain issues quickly.

Marianne C.

1727481389

This was our first time calling and we really appreciate the courtesy and professionalism… we will definitely use you again in the future .. we are very happy with the work thank you

Randall P.

1727295728

Thompson's has always been our go to professional for all sorts of plumbing problems. From toilets to sinks to water heaters. They are great people.

Patricia M.

1727227322

Knowlegeable, and skilled. All identified problems fixed and left area clean and tidy. Plumber even tightened a hindge under the sink that was hanging. Which I noticed after job was comolete Thank you Austin and Supervisor.

brad C.

1727114293

My experience with Thompson family plumbing was certainly a positive one. They, we're very attentive listed to everything I had to say before he began his diagnosis. The guys We're very knowledgeable, very friendly, very prompt. The thing I appreciated most is the level of communication between the main office and myself. They let me know. Exactly what's coming? And when they would be here, which I appreciated, very much, I would certainly recommend them to anyone that has plumbing problems. These guys were Johnny-on-the-spot.

Cheryl

1727107382

Did good work. Professionally done. Was able to get financing easily. They got the job done in a timely matter.

Reginald S.

1727026221

Did a great job, gave me a few options for upgrade that I chose not to use, but gave me information about my kitchen sink that once I applied all leaks stopped. I will contact them when I'm ready for suggested upgrades.

La Prell Q.

1726936300

Very very satisfied with Thompson Family Plumbing this has been my third time using this company and their top notch highly recommend anybody looking for a good plumber contact them

Deborah K.

1726851668

Austin addressed my concerns and took care of everything. I'm confident that Thompson Family Plumbing will do the work the right way. Thanks again!

jerry S.

1726801648

The whole team at Thompson is terrific, I first called Hitt Plumbing and that was a huge mistake, they couldn’t find the leak said I had several and needed the whole house done. Took them a week to get back with me with an estimate, I called Thompson after waiting 6days they came out found the leak and I had a quote in a half hour and started the next day before I ever heard back from Hitt. If you have plumbing issues please don’t hesitate to contact Thompson Family Plumbing.

Janette V.

1726694964

Had Eden come for inspection and he found several things that had to be changed we are working on a few at a time The company is amazing very friendly and professional. I have recommended them to my neighbors

Alexa S.

1726648659

Wonderful service! Professional and knowledgeable. Bonus points was super nice to our kids

Cheryl R.

1726586501

Prompt and professional. Great customer service.

John R.

1726331239

The customer service is above and beyond. Great company to work with and the product is top notch.

Sharman A.

1726267426

Plumber arrived on time. Quickly assessed the problem and provided excellent workmanship. Will be using them again.

1726238356

I called Thompson Family Plumbing about a suspected leak under my driveway. It turned out to be a much bigger issue than I thought.... from the moment I first spoke to Lindsey on the phone to meeting Riley, Eden, Brandon, and all the team, I knew I had contacted the right company.Each person I met was professional, personable, and knowledgeable. Eden walked me through the job every step of the way.... I knew exactly the game plan and all my questions were answered. Alex and Anthony kept me posted throughout the process which is important to me.I wish I could thank each team member by name for that first day when they worked so hard busting out concrete in 106° heat.Thank You!!A special shout out to Riley and Brandon for working tirelessly on that second , 104° day. They addressed every issue (and then some) you guys are the best!I'm retired now, but my husband and I owned a small landscaping company in California for almost 30 years. We had 12 employees.... I can only hope our guys represented us the way all of your team represents Thompson Family Plumbing.Great Job!

Joe F

1725920102

Very nice, clean and efficient. Made the needed repairs and made a few suggestions, but was not pushy.

Marlene W.

1725505322

Nancy L.

1725035636

Tom Sawyer was our plumber technician. He was very friendly but also knew what was going on with our plumbing. He even helped us with a few details that we are unable to do ourselves because we are 80 years old. He got to work and was done before we knew it. He was also very thorough. We are always very happy with Thompson Family Plumbing!!

Rachel C.

1725034006

Highly recommend Thompson Family Plumbing. They are very knowledgeable and professional.

Shawn M.

1724864865

Marcus R.

1724862748

We had a great experience; they went above and beyond to exceed our expectations

Adrian S.

1724797242

Were ontime very curtious and a pleasure because they did there job in a timely manner.

Herb W.

1724516662

John, Austin & Joe are keepers.

Dena B.

1724459424

How do you find and fix a leak and you never did a leak detection to begin with.That’s is why I still have a leak and had to file a claim with my insurance after already paying $1000 to fix something that was never fixedSo I just want to say, the owner actually reached out personally to address my concerns. I was able to let him know how I was feeling and he shared some information with me and he seemed very genuine. I have never had an owner reach out to try to resolve the issue I was facing. I have always had excellent customer service from them. Sometimes things happen that are out of our control. I will still be using Thompson Family Plumbing moving forward.

Heran M.

1724374805

Very efficient, fast, very personable man. I would call them again

Betsy D.

1724368980

David G.

1724201498

gil H.

1724122075

GREAT SERVICE! WOULD RECOMMEND TO ANYONE AND EVERYONE. TOOKTIME AND WERE PATIENT. GREAT SERVICE.

Evan S.

1723854526

Great customer service! 10/10

Mike K.

1723833292

Had both main shower valves replaced by Joe and we couldn't be happier with the quality of work snd thoroughness. Highly recommend Thompson Family Plumbing to all!

Angela G.

1723679028

I needed an issue fixed in my bathroom tub. The leak was repaired in a timely manner. If I ever have another plumbing issue, I will definitely call Thompson Family Plumbing again!

James n Carla E.

1723598672

Thompson Family Plumbing assisted us quickly, kept us updated and looked at different ways to keep cost down.

Guinevere J.

1723512861

Erika R

1723479480

Absolutely excellent service! Their guys are so kind and informative. They don’t try to push anything extra or unnecessary, they have very agreeable pricing, and they are so patient with their explanations. Really top shelf company I will have the pleasure to recommend. (The mascot dogs are also very cute!)

Paula K.

1722975151

Lisa D.

1722966550

Wonderful experience with John! He was timely, explained everything thoroughly, and was knowledgeable. As an out of state owner it was so important to find someone trustworthy. I will be using Thompson Family Plumbing for all of my future needs. Thank you John!

Mauricio Rodriguez (.

1722912142

Great service. Technician was friendly, clean, curteous, and professional. Will be keeping them on the call list if and when anything else happens in our home.

Melissa 2.

1722888864

Thank you Dean for the great work and customer service.

Buddy E.

1722553398

I called around and came across Thompson Family and gave them a turn. From the get go they were on board and helpful. Ended up calling them back later and scheduling a water heater replacement for the next day. They came over as requested, did a full on estimate and proposed several ways to get the job done. They had an installer back within the hour and two hours later I had hot water once again. They were like they advertise, 5 stars. Tom and Frank were on their A games and the only thing that hurt out this was the price but it was still lower then most of the estimates I received the day prior and the problem is now in the rear view mirror.

David A.

1722552161

I was very pleased by the services provided by Thompson family plumbing. Their communication with me was top-notch. They kept me informed of their arrival time and even sent a picture of the technician who was coming to my home. I may have been a difficult customer because I had so many questions but they were always happy to answer them before I chose to go forward with the work. They arrived on the day scheduled and perform the work satisfactorily.

Cheryl G.

1722529504

I will recommend this company to everyone that needs a great plumber!Made an appt and showed up!Continuous phone/text communications!Have informed, experienced plumber diagnosing the problems and coming up with the best priced solutions!Plumbers showed up on time, with the right tools, parts, and know how to execute the necessary work!Pleasant, friendly, “work till it’s done” attitude!Thank you Thompson Family Plumbing!Will be calling you for any plumbing jobs on all our properties in the future!

Edna R.

1722375173

Service was great. The workers were professional and courteous. They went above and beyond what they needed to do. Awesome work!

Tyler J.

1722316714

Chuck

1721848012

Very professional and nice to deal with.

Gary H.

1721683388

Excellent service and response time. Always kept us up to date how they were progressing on our plumbing issue. Highly recommend!

Ty R.

1720842343

Jennifer R.

1720823610

Great service appointment from Dean! He was friendly and efficient, and I feel confident the work was both necessary and well done.

Virginia R.

1720730651

ann C.

1720662355

Alex was professional, knowledgeable and really had a reassurance about himself that we could trust this company. Thanks a million, Alex!!

Kathleen S.

1720541741

Excellent work! Was blown away by the amount of knowledge Henry had because he was so young! Came in, fixed all my plumbing issues in one day! And when there was an issue with a part, he was able to have another part delivered within 20 minutes to my house. Everything was done correctly, no more pressure issues, no more leaking water heater, no more leaking toilet! For sure a 5/5!! Thanks Thompson Family Plumbing!

Dad Darrell F.

1720287135

a very knowledgeable and friendly technician who explained everything.

Daniel M.

1720201274

You can definitely trust Thompson Family Plumbing and Drain to get the job done QUICKLY and EFFICIENTLY. Had a backup in the mainline into the septic tank due cracks and root intrusion. They explained exactly what the problem was and how it would be repaired. The job was done the following day with no delay. Thank you Thompson Family Plumbing and Drain!

Larry L.

1720023501

Good job

Lehman M.

1719962938

Needed a replacement for my garbage disposal. The service tech was Juan Gonzalez-Santiago. He clearly explained everything and showed me the options for choosing the proper replacement. Upon completion Juan checked everything, left the site clean. I have used Thompson Plumbing over a ten year time span. They are still the first people I call for any plumbing issue. They stand by their work and handle unforeseen issues the right way.

Susan C.

1719615241

Very positive experience. I had a water leak somewhere in my yard on my 3 acre plus property. Rex was great, didn't give up until it was found & fixed. The level of communication, knowledge & customer service exceeded my expectations. I highly recommend them & will be using them again if I have plumbing issues.

Sergio V.

1719453849

So far, you guys have proven to me your honesty, dedication, and determination to get my project done. I have never met a family of plumbers that are as friendly and willing to go the extra mile to work overtime to get my project done within the timeline, while encountering unexpected issues along the way.

April R.

1719333744

By far one of the best companies I hire in the high desert I highly recommend you guys company to anybody that I know. Thank you for your job. Great job.

Janet M.

1719258508

Everyone from the person on the phone to the technician, Devon, were extremely friendly and knowledgeable. The job was done very well. Definitely recommend and will have them back out to do more work for us later.!

Leslie H.

1719009077

Highly recommend Thompson Family Plumbing for 5-star service across the board: from initial project design by John Thompson, professional and hardworking plumbing team of Frank, Austin & Harry, and courteous office staff. TFP provided high quality work and outstanding customer service. Check out their unique family membership plan!

anne L.

1718926862

Courteous and professional. Will not call anyone else. They get the job done.

Angel M.

1718674584

I was very happy with the service from Thompsons Plumbing. The technician was knowledgeable and finished the job in a timely manner.

Dee T.

1718649161

omi E.

1718378835

The whole crew was very informativeI had up to date info. They answered all my concerns. And so nice and polite. Just like family

Michael B.

1718221154

Awesome company with friendly, professional, competent technicians. Thank you for the prompt same day service.

George & Connie C.

1718139723

Guys were great, very pleased with their work integrity!

Laura B.

1717794859

Very friendly and informative

linda H.

1717189909

Definitely use this company again

Sandie L.

1717095388

Thompson Family Plumbing came to my rescue again. The bathroom in my casita was having problems. Lee Laven, my technician was the best! So very efficient and knowledgeable while he diagnosed the problem. Everyone I have dealt with this company has been outstanding with professionalism and cleanliness while completing their work. I definitely will recommend them to anyone who needs a great plumber!!

Carl L.

1716939300

Cody and Cam were personable and informative. Answered all my questions and helped me understand the system as well as what caused the failure of our water heater. Clean install and no leaks... so far! Thank you!

Murray C.

1716931211

Very fast response time and great quality of work performed as always. Excellent to do business with highly recommend.

Dave J.

1716661853

Response to my request was prompt and our water heater replacement, code upgrades, regulator replacement and proper anode installation were completed on the same day (yea, hot water again!). Additionally, all of our plumbing was inspected, including camera inspection of the waste line. The inspection alerted us to a water leak within a wall that we hadn't seen in our guest bathroom, probably wouldn't have discovered it before damage became apparent. All of the office staff and both technicians were professional, friendly, and kept us updated through the day. More could be said, excellent service and we appreciate all that was done!

1716654617

Cody and Cameron are awesome. Best price and best quality work of any plumber in Havasu. Don’t bother calling any other company, these guys are the best! 10/10. Super fast response time!

Duane M.

1716327336

Alex news super helpful! The price was right and he did excellent work! He even gave me some advice to save money on some other plumbing issues. I would highly recommend this company!

Marva S.

1716257966

Martin arrived on time. Told us who he was. Started working immediately. Knew what he was doing. Knew what he had to do. Finished his work in a timely fashion. When done, explained what was done. Was very professional the whole time he was here. Had no issues with the quality of work. What little mess was done, it was cleaned up before he left. Pleasure to be around.

Mary Edith S.

1715886091

Thank you for your professional service. I appreciate your help by repairing and working the resolve on how much I could afford. Thank you!

Darryl W.

1715184107

Had Thompson come to the house for a toilet issue.Shaun arrived checked out the toilet and found the issue in short order gave us our options. He was very pleasant & informative & answered all our questions . He went got the part and had everything up and running in no time.Shaun was most careful in handling the job and very knowledgeable!!Thank you Shaun & Thompson Plumping for you great service.👍👍😎

David S.

1714755243

Great service. I have gone with Thompson Family plumbing several times, and the technician is always 100% professional and courteous, listens to me carefully, and discussed options to complete the job. They can also often schedule me service relatively quickly (sometimes same day if needed, sometimes a few days for minor issues), when others I have called couldn't get a technician to my house for a month or more.

Mike F.

1714616949

They were great they showed up did the job gave us a bid did the job finished it and cleaned all up I would I would use them again and back we have you some before in the past I recommend this company

Chris C.

1714532608

We had Thompson Family Plumbing do a whole house re-pipe after our second slab leak. Everyone we have communicated with has been great. Nick, Martin and Clancy treated us great and did a great job on our house. They are the only ones we will be calling in the future if we need a plumber. thank you all.

Julie L.

1714239363

Again, Thompson Family Plumbing came to the rescue. They are prompt, professional & send updates all along the way. Dean patiently listened to all our needs & completed everything in a day. We definitely recommend them.

Wayne C

1713977912

I am so glad to have Thompson Family Plumbing to be my go to service. They take time to make sure you know what is needed immediately, what can wait or even what is not needed at all. They are not high pressure to get work done. Thank you Thompson you have my vote

caryn K.

1713902101

Cody was great and a real pleasure to work with! Thompson Family plumbing fit me into their busy schedule last minute so I could get my hot water heater replaced the same day.

Mark S.

1713631615

Thompson Family Plumbing is my new "go to" plumber in Havasu. Great service, on time, at a fair price. If asked, I will definitely recommend them

Loran K.

1713556689

Joe did a great job of explaining everything, including the why. Definitely recommend Thompson Family Plumbing!

Puppet S.

1713378979

Thomas

1713243776

Doug Y.

1713106948

Your plumbing teach Dean was very professional and experienced. He was able to extract a shower faucet valve cartridge from an old valve and save us a lot of money. Thank you Dean and Thompson Family Plumbing for your expert care.

Norm W

1713049032

My wife discovered a water leak last Thurs morning coming from our garage ceiling on her way to work.She informed me and I turned off our water source. I called Thompson Family Plumming and I spoke to a pleasant female named Val. As I explained our situation she stated she would make this a priority call and the first tech available will see this and come to my home and diagnose my plumming problem today. That indeed did happen. Shaun arrived around noon time and diagnosed the problem. He explained what had happened, took pictures of the leak and explained opportunities and quoted a very reasonable price for repairs. I agreed and he set to work, repaired the leak, and tested our water for hardness and water pressure for Free and filed the results. All this was done by the time my wife came home from work to our home having running water. Such a pleasure to Experience a business who runs a smooth operation using such skilled employee's who knew how and did their jobs very well having customer care service at their forefront making me feel like their family member who cares. I have lived here for 52 yrs and such a Wonderful experience to see here.I Highly recommend Thompson Family Plumming in LHC.N W

jay R.

1712617150

Bonnie M.

1712591945

I want to share our experience with anyone needing plumbing services in Lake Havasu City. We've lived here for 40 years and it's a nightmare to call a company and expect them to get back to you right away... let alone the same day and on a weekend!! Lee and Cody and Cameron were so professional and on time!! They explain each step as they work and give you options on plans. My husband and I have always tried to be out best with customer service in our professional life and I can't tell you how great it is to find a company that it's also important too. We will not be using anyone in the future for any plumbing needs except Thompson Family Plumbing!! Thank you so much!!

Kevin M.

1712535927

We will be giving Thompson Family Plumbing a great five star!! We have an older home that we purchased years ago and have redone most everything but the plumbing has been a headache with having older aging pipes. We dealt with Cody first then Lee and Cameron came to do the work. We've lived in Havasu for 40 years and couldn't believe we could get someone to not only call us back on a weekend but show up to do the work. That is unheard of in this town! Thank you for getting us taken care of and we will never call anyone else for our plumbing needs. We we're happy to pay for the professional work and the best customer service we've seen in this field! Lee, Cody and Cameron... you guys are awesome!!!

Linda M.

1711897077

Did a great job were on time and spent a lot of time explaining everything. Will definitely use them again

Lake Arrowhead Realty - Frank S.

1711764204

I wanted to thank Shaun Brand for his outstanding work and prompt communication with me during his recent job in Needles . Shaun was Timely, Professional, Courteous, and walked me through all phase of the job. He also, went above and beyond to help secure financing for the project. I highly recommend Shaun and Thompson Family Plumbing for your plumbing needs. Frank

Luis E A.

1711566896

Jason T.

1711486785

Thomson plumbing is absolutely amazing. I love them they're very knowledgeable. They're very tech savvy. They text you when the tech is on his way also. Very professional goes through everything explaining things to you. Cody was absolutely amazing. He told me what was gonna cost he bedded it up. He told me everything that I probably need. He told me he was just very honest. They are there when they say they're gonna be there and you can always text there office and they would answer any questions you have. Be kind. Cody is awesome

Denise S.

1711127639

Quick and efficient service thank you for your professionalism

Daniel G.

1711077642

Lee, Cameron and Cody took care of a major issue that we had at the house. I am glad to have contacted Thompson Family Plumbing and Drain. We had a massive root stuck in a mainline pipe causing severe backups in the house. Lee and Cameron ran 25 feet of epoxy through a main line in my cast iron pipes to help stop any and all future corrosion. This process involved descaling and hydro-jetting the lines which was essential for a smooth surface for the epoxy to grasp. All in all I was impressed with the communication and attention to detail when it came to completing the job. They squeezed me in to their tight schedule and knocked the work out within 2 days which was a blessing in itself. I will call them back in the future for any other repairs. Thanks again Thompson family and team.

Carol S.

1710649758

Technician Cody was GREAT! Very personable and professional. Explained everything...diagnosed...and repaired. He was very quick, efficient and clean. Gave me tips and options.I felt very comfortable and happy I chose Thompson Family Plumbing. Thank you!!!!

Timothy W.

1710535567

Joe Stepanian is an asset to your company, clean, timely, and a professional. No more issues with the water pressure, thanks. Tim Weis, owner, Diversified Glass Inc.

Paul A.

1710515956

Dan S (.

1710479015

Arrived on time and completed the work in the estimated time. Both workers were very polite , friendly, and communicative. We'll definitely use Thompson Family Plumbing & Drain next time we need some plumbing work done.

ellen S.

1710385242

My 21+ year old water heater was beginning to leak, and I knew that I needed to do something sooner than later. After dealing with several plumbing companies who just can't seem to get a job done correctly, on time, or at budget, Thompson Family Plumbing has become my go-to plumbers when I want a job done right and in a timely manner. My past experience as well as today's job went better than I expected. Thompson Family Plumbing has always priced the job right and then over-delivered in the way of service. I have recommended Thompson Family Plumbing to friends who have had the same experience that I have had--true satisfaction for a professional job done right!

cesario R.

1710178068

our plumber, Shaun Brand, was prompt, courteous, and very informative with providing all the information needed to get the job done. He was thorough, and he listened to any and all questions that I had for him.I'm glad I signed up for the family plan so I can keep using Thompson Family Plumbing when needed.I like the fact that they take pictures of all the work they do.

Christi M.

1709604836

They went above and beyond to help us with our plumbing problem. We cannot Thank them enough and Highly Recommend them to everyone. Thank you!

Tim J.

1709161797

Juan was great! Helpful informative customer service oriented.

Trimline U.

1708529103

The plumber, Dean Taylor, was very courteous and professional. He checked for any leaks and repair those, also. I would highly recommend Thompson Plumbing.

A R.

1706989619

We had a water main leak around Thanksgiving. The TFP&D office was very responsive, helpful and got someone out to us in a reasonable amount of time. Our tech was Dean and he was terrific! He replaced our setup with some heavy duty piping and reinforcement. He worked hard and stayed at it even when it got dark (and it was cold). He followed up the next day and even after that when we had questions. I definitely recommend their service.

Jan C.

1706932794

I was very pleased and impressed with the the speed at which they were able to get someone to me since my need was essentially an "emergency" situation. I knew who was coming before he arrived which is helpful. His work was thorough and explained completely. The price was very reasonable. There were some extra tests performed which showed the need for further services which were fully explained and estimates given without pressure to decide on the spot how I would handle the situation. I'm very satisfied with the service.

Brian S.

1706216227

Thompson Family plumbing is great. I love how they call right after you send a repair request on their website and send someone out either that same day or the very next day.

Anna I.

1705772044

Juan was very courteous, professional and knowledgeable, and when he had to come back to replace the water heater, with Mitch, he was also very courteous and professional. They both did an excellent job!

KRISTIN B.

1705419667

Rex and Cameron did a fantastic job. I had options and picked the one that worked best for me. They were fast and professional. I've used Thompson before and will definitely use them again.

Julie K.

1705067367

Very friendly and upfront. They got the job done timely. I would highly recommend the Thompson Family!!

trish R.

1704503695

We’re so happy with the company and service that we received. We were able to get immediate service. Joseph S. was our technician and he did a great job. He was able to get our water heater and regulator replaced. We really appreciate good hard work and will definitely be returning customers for our plumbing needs.

A G.

1704425694

My septic is working again thanks to Thompson Family Plumbing. I highly recommend them. It gets no better than Tywone Cotton and Joe Stepanian. They were friendly, honest and experienced plumbers who quickly assessed the issue and fixed it in a timely manner. I know I’ll be using this company for all our plumbing needs in the future and you should too!

Erick G.

1703548132

I've used Thompson's several times because they are straight forward, professional, and fair. I've even recommended them for service at my mother's house.

AL S.

1703291900

GREAT SERVICE.

Jeffrey S.

1703267054

awesome job, he worked with my mom, excellently, and fulfilled every need that my mom asked him to do that special to me

1703265814

1703199349

Ulyses Ramos went above and beyond putting our yard back together. He is a very honest and hard working employee

Adam W.

1702698476

Joe is a true professional: knowledgeable, courteous, friendly. We called to get one problem dealt with and he ended up fixing another plumbing issue. He explained everything he was going to do and showed us after he was finished.Wouldn’t hesitate to recommend Thompson Family plumbing.

Isabela R.

1701834309

1701638238

If you have any plumbing problems this company is the one I would definitely recommend. Their expert technicians were very prompt in handling the crisis with my commercial buildings without having to close any of the businesses down. They have the latest technology in pipeline equipment and worked until the wee hours of the morning to complete the job. Also I appreciated the detailed explanation of all that was being done and gave options to the best solution for my plumbing dilemma. Assuredly, Thompson Family Plumbing is the best in the area.

Clifford G.

1701400069

Thompson Family Plumbing is the best in the west!

Sheila A.

1701122506

Excellent job. Thank u

Raymond S.

1700686722

It was a pleasure to have Joseph do our gas line and water pipe changes for our remodel. He explained what he was doing and updated connections that will make it easier to install our sink when the time comes. Thanks!!

Irene V.

1700680561

For all of thompson plumbing very professional and kind and to our technician Joe s. What a kind and professional tech and worked hard to make sure I would have my water back on ! Thank you so much !

Wilbur & Angela H.

1700248614

They are professional and on time. He did the work as promised.

glenn joines S.

1700021097

Thompson Family Plumbing and Rooter did a great job for me, and I was little shock how fast he did the, he was very knowledgeable at what he needed to do. I just new it was going to take two day for the job. Thank you for the Great job well done. Glenn

Becky W.

1699131269

Ulysses was nice and very thorough. He fixed our problem faucet and he cleaned up after himself. He also had the part in his truck.

Craig A.

1698974268

The guys did incredible work. Very upfront with what needed to be done, and explained different options to fix my issue . Highly highly recommend

Aniyah L.

1697769583

Laura P.

1696946717

Arlene B.

1696375341

These men were great in diagnosing and fixing all the issues that arose during their visit. They are thorough and took the time to correct all of our issues with our water heater. Thank you for being so professional.

Gregory W.

1695953527

Thompson family plumbing, employees Ulysses/Juan was amazing, explained to us the problem with professionalism we were well pleased and satisfied with their work, outstanding work, very kind and compassion above very smart, and knew their products. Vision in Vision.

Katie I.

1695688290

On a Sunday I discovered wet carpets and water damage to walls after the house was vacant for a week and was in a bit of a panic until I was able to schedule an appointment the next day! Daniel came on time and was very professional and found a leaking pipe in the wall. He was able to fix it right away. He was professional and courteous and did a great job.Thanks for your great service!

Michael K.

1695232357

I'm pleased with the knowledge and the problem was solved.

Karie L.

1694709126

They were very professional and knowledgeable. I would not hesitate to use them again

1694456204

Ulysses was wonderful. Really represented the company in the best light. Took care of the problem and left everything immaculate.

Debbie T.

1694401487

Very satisfied with clean, prompt, professional service. Thanks!

Emma S

1693519026

Dean did an excellent job, was friendly, and is very honest. He was on time, put on booties to protect my floor without me asking, and finished the job fast. It turned out to be an easy fix and the price was excellent and fair. Thompson will get my business from now on.

Frankie M.

1693177023

Daniel did a great job and gave me the best price he could. When I need a plumber again I will request him.

Dan Z.

1692056080

Ishmael was very responsive and personable. Finished the work in less than an hour.

Beth F.

1691549403

Thompson Plumbing has been the only plumbing service we’ve used for a year now, and we have no desire to call on anyone else. The work has always been finished with our complete satisfaction. The plumbers that have been in our home are professional, friendly. We think they go over and above to ensure our satisfaction.

Frank S.

1691543043

This is my second experience with Thompson's Family Plumbing. In 2021 they installed a water heater in my home in Lake Havasu. They were prompt and courteous. They did a GREAT job!So when i had a leak in my mainline from the street to my home, they were my FIRST call! I was in California at the time so they made my job a priority. My tech, Dustin Slate, called me as soon as he arrived. He walked in through the process and was very informative and polite. He explained the repair in great detail and had it done in half a day! I felt their customer service was TOP NOTCH. Dustin went the extra mile and called me every step of the way during the repair. The final bill was MORE than reasonable and fair.If you are looking for a top quality job and top notch professional service, look no further than Thompson Family Plumbing!!

Jaime L.

1691197906

Nicholas Silva performed a water backflow test for my home in Wrightwood and explained everything perfectly, took care of business and was the consummate professional, highly recommend him and his company!

William B.

1689652932

Nick and helper were great in fixing a complex plumbing problem and did a top notch installation of my hot water heater! Both were very knowledgeable, friendly, and responsive to my questions!

Nicole W.

1687398870

This was my first time using Thompson Family Plumbing and loved them . Ulysses was on time very nice. He took the time to talk to me about what he would be doing. He answered all my questions and was very polite. I will definitely be using them again in the future.

Tina C.

1687382586

Vincent was courteous, answered all my questions. He was professional and able to communicate clearly as to the issues. I am very pleased that my repairs will last and Vincent left with my bathroom spotless. Thank you Vincent.

Daniel A.

1685045648

Dean did a great job. He was professional, knowledgeable, friendly and extremely helpful!

Nathan G.

1683072749

Riley Nason with Thompson Family Plumbing was top notch. As a new homeowner, this was my first plumbing issue I’ve ever encountered. I Google searched for local plumbers, Thompson was one of the first to come up that served Colton, CA, after reading through a few reviews I called them up and booked my appointment for the following day. Riley came out, diagnosed my problem, and went to work. He was extremely kind, thorough, professional, and sincere. He efficiently cleared my upstairs toilet that overflowed and leaked into the downstairs bathroom, as well as replaced the old toilet all together and did a fine job. He also offered recommendations for other work we can do to fix my leaking shower. Reasonably priced for the amount of work I had him do within a few hours. I’ll definitely work with Thompson Family Plumbing again.

Daniela R.

1682033829

I’ve called Thompson Family Plumbing for a few years now and they have always showed up, acted professionally and fixed my problems efficiently. The last couple of visit we had Michael Byars and he was friendly and super helpful.

Bob S.

1682004984

Michael B. was great! He was punctual, very professional and took his time to educate me as a homeowner as to troubleshooting plumbing issues. He didn’t try to oversell me for anything. He even played with my dog for a good while! He left my house cleaner than when he arrived. Will definitely be using them again. P.S. Mike needs a promotion!

Charlie E.

1681951053

First of all I talked with a pleasant knowageable person called Tracy which set up the appointment and follow up with tracking so I could see exactly when and who was going to have the pleasure to meet along with a photo. I felt I had a connection with Nick before he arrive. Nick has to be the most professional and honest man I have met. He not only did a great job of replacing my hot water heater shutoff valve. I had several estimates for a tankless water heater. Great job Nick and I can see nothing but great thing happening in your life. Being a tradesman myself I can appreciate your honest attitude and love for your trade.

Marissa M.

1681499135

I was very pleased with the technician Vincent Baumann. He was very knowledgeable and pin pointed the issues I’m having with my kitchen and bathrooms. I look forward to getting the work done soon with this company.

JD G.

1680801853

The experience went without a hitch. Men took care of all my worries, gave a fair price and most importantly were friendly and professional. Five stars.

Steven H.

1680279299

We would like to thank the crew at Thompson Family Plumbing for courtesy, professionalism and kindness. We highly recommend this company because when you have spend a good bit of money, it is great to have confidence in the people who are doing the work. Thank Andres, Mike and Tracy!

Linda H.

1680272254

Andres and Mike worked as a professional and experienced team when they had extensive repairs to complete in our bathrooms. They kept the area clean and were considerate in every way. They consulted us as they worked and the results are wonderful.We thank you Andres, Mike and Tracy. Tracy, we appreciate you for the professional and informative way you handled our initial call.

Dmac M.

1680121537

Ulysses came on his own and took care of our leaks under our kitchen sink and drain. We haven't been up to our cabin since his repair so I'm hoping everything is fine when we go up next week!

Christy H.

1677173589

I had a great experience with Thompson Family Plumbing. They are very friendly and keep in touch with you every step of the way through texts and calls. Our technician, Daniel, was great. He told us exactly what we needed and what it would cost to fix the toilet and hook up our new water softener. I was so pleased with the whole experience that I will definitely use their services again.

Heather R.

1675994250

Andres came out to replace an old faucet on an even older sink. He did an excellent job and was very friendly. He even went above and beyond to shovel snow away from our water valve. We have a very old home in the mountains and I am sure we will be needing more plumbing work. We will definitely call them back. Highly recommend.

Daisy G.

1673915240

William did excellent job, 👏 very patience to explain everything to me .

Leatrice J.

1667346060

Andres came to our home and was very professional, polite, and knowledgeable. His assistance with our plumbing issues is very appreciated.

Audrey H.

1667069857

Dean was on time for the appointment. He was very professional and friendly. The jobs were completed without any drama. He was neat and clean and cleaned up after the job. We are very impressed and now have a go-to plumbing company.

Marlin T.

1666902989

I was very pleased with the repairman, Vincent, and the apprentice working with him, Blake. Why?* Always on time to start (allowing for traffic issues).* Very realistic break for lunch and supplies.* Finished when he said they would both days.* Helpful. Always willing to answer my questions, explain my options, and describe the situations they found.* The description of the situation he gave coincided with previous Plumber’s assessments.* Since I’m not knowledgeable about Plumbing, I can’t realistically evaluate the work they did. But the Before and After pictures say a lot.Based on the work they did, I will definitely recommend them and will use this company for any future plumbing jobs.

Marisol M.

1666568983

Satisfied with service , quick and easy to book. They had some one come and check same day I called. Ulysses was great.

SAWINDER S.

1666143085

Ulysses services our water heaters. He was very professional and courteous. Will highly recommend the plumbing services.

tonya B.

1665866621

Great communication and made it the day we called. Easy to work with. Profesional. Thank you!

Jennette F

1665414633

Jacob was very professional, very helpful, and very knowledgeable. We originally used them to come out and repair our tankless water heater. Ended up getting a brand new one, due to his knowledge and expertise. Also had a water treatment system installed at that time. We then had them come out a second time to repair a toilet. Jacob and the customer support has been outstanding! Will use them again for sure.

Alexis C.

1664211872

I called Thompson Plumbing and they sent a technician out the same day to help me with my water heater. It felt like the whole team actually cared about me as a human rather than just a customer. They really went above and beyond for me in the water heater installation and I really appreciated it! Especially with the weather turning.

Alex B.

1663974986

Jacob did the best he could with a less than ideal situation due to the age of our bathtub. The work he did seems to have resolved our issue until we can get a new bathtub.

Ray S.

1663854882

I can not tell you how nice it was to call a plumber, have them come out in a timely matter, solve the problem quickly and professionally, and reasonably priced. Ulysses was great and professional. Did not act like other plumbers who just tried to rip you off with un needed repairs.

Morgan S.

1661470866

Had a water main break in my front yard. Couldn't get anyone to come out for days. Called Thompson and they came out the same day and fixed our main. Jacob, the technician was incredible! Friendly, professions and worked incredibly hard to get our water turned on the same day.Will never call another plumbing company again, and I will request Jacob every time! Thank you Thompson for getting our water back!

Monique D.

1660616059

This was clearly explained What had to be done very very patient understood this was a excellent job I will highly recommend that he comes back again to fix my tub this is the second time he’s come here he’s done an excellent job over 100% thank you again for your time and patience with me you did an excellent job and deserve a raise thank you againChristopher Owens

Jim C.

1660256122

This was a difficult situation to fix because he had to repair another companies huge mistake that was made previously. He figured it out and solved the problem to our total satisfaction. Great job Jacob

Bobbi B.

1659752406

Brian R.

1659395440

They showed up on time and were very professional. The technician, Donald Thomas, was friendly and knowledgeable.

Brian G.

1658533221

Ulyses, was the plumber that showed up to my Wrightwood home. He kept me informed of possible arrive time, prompt, professional, informative, seemed to sincerely want to do the best option. So far service has been A+

Keith D.

1654826258

Jacob was very professional and thoroughin his estimate for everything we discussed .I Highly recommend Thompson Family Plumbing.

Honeyt M.

1654054886

Jacob installed a new water heater for me. He was very prompt, professional and friendly. Jacob installed the water heater in just a couple of hours. Jacob appeared to be well trained and cleaned up after himself. Very satisfied with his work

Carlos P.

1654046309

I would highly recommend Thompson Family Plumbing as a professional plumbing contractor.The service technician Andres was personable, polite, professional, and punctual.He actually stayed late to complete the repairs he promised.In this day and age it's a wonder to actually find a professional home repair company.Andres was great, as was the whole office staff, and the Conseirge Team.I will definitely use their services again.

Jean H.

1653889864

We used Thompson's 2 months ago to repair a frozen pipe and hose bib. They sent Dean and he did an excellent job...this past week at 10pm, our pipe backed up and flooded our bathroom. I emailed Thompson's immediately, explained the problem, they called first thing the next morning and sent Jacob Martinez out to find the problem. It turned out to be somewhat complex. We had roots, rocks and a sagging clogged pipe that needed to be replaced. Jacob is the hardest worker we have ever seen! This was a very difficult job! He had to hand dig, remove and replace several feet of pipe under the house in very limited crawl space! We will never use another company or plumber. Thank you Thompson's for your incredible customer service, professionalism, and follow through. Jean and Dave Hamilton

Judy W

1651684080

We bought a fixer upper house in Lake Arrowhead and had no idea of the number of Plumbing issues we would have. Richard Reaster's expertise, helpfulness and ability to diagnose and quickly repair leaks, faucets, toilets, and septic tank issues, saved us a lot of grief. He even found additional issues that need repair before they happen. His ideas on how we can move a washer and dryer to a new area as inexpensively as possible make him a great asset to his company. I highly recommend Richard for your Plumbing needs

Pama K.

1651634549

James C.

1646946809

Water heater pressure relief valve replacement