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Thompson Family Plumbing & Drain Thompson Family Plumbing & Drain
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Reviews

    "Happy Customer!"

    Fast and clean!

    Ester A.
    "Very Satisfied"

    Always great work at reasonable prices and his experience shows in his quality of work….OUTSTANDING!

    Cathy B.
    "Friendly staff!"

    I was extremely happy with the work done and the communication from Richard throughout the entire experience.

    Marco C.
    "Great guys!"
    These guys came all the way out to my house, looked at the problem and took care of it and didn't even charge me. It was just an adjustment but still..... Great guys!
    John W.
    "I was very satisfied."
    He is very knowledgeable, has a lot of experience, very thorough, and does the job quickly. I was very satisfied. Richard was very personable.
    Dolores C.
    "They made sure I was happy with their work."
    The technician was on time and very patient as our job had to be done over a period of days. Everyone I talked to or met that works for Thompson family plumbing is very friendly and helpful. The next time we have a plumbing concern they will be the first people we call. They made sure that every area where they worked inside and out was clean when they left. They explained what the problems were and what needed to be done. They made sure I was happy with their work. I highly recommend them for any plumbing issues.
    Leslie H.
    "They made my day and I greatly appreciated it."
    Thompsons family Plumbing gave me an estimate they were very reasonable they also saved me all kinds of money and they took the time out to fix my gas line. They made my day and I greatly appreciated it. I made sure I save their number because I will be using them again in the near future. Thank you Thompson Family Plumbing.
    Melisha S.
    "Straightforward and no-nonsense"
    Professional, prompt, courteous and honest. Straightforward about the pros and cons of different choices and no-nonsense quotes for the low and high-end options for the work.
    Bruce B.
    "Would highly recommend them and will certainly call them again"
    Always prompt, and their service was wonderful. The young man who came out and did the work was professional and explained everything they needed to do. Even though they had to come back the next day due to a leak, it was due to the equipment, and they were very sorry, helped with clean up, and then fixed everything promptly. I would highly recommend them and will certainly call them again if I need more work done.
    Teresa V.
    "Thoroughly educated me about my plumbing issues and even offered advice"
    So I called Thompson Family Plumbing to come give an estimate on a water heater issue. I couldn't afford them at the time, BUT, that is not to say they are not worth the extra expense. I hired them before but I don't believe I reviewed that experience, so I want to do that now. I have a background in Registered Nursing, so I understand how bacteria and viruses can be brought into your home. I have to say, that I was completely blown away when the plumber put on fresh shoe covers before entering my home! That was impressive. I've had 2 different plumbers come to my home and both of them were exceptionally clean cut. They had nicely groomed hair, they looked very clean, they spoke like they were educated about their trade. They thoroughly educated me about my plumbing issues and even offered advice. They arrive in a nice company van and they all wear nice company uniforms. The work the first plumber did was done quickly and properly. It's been more than 6 months and I haven't had any issues. I will always call them first for any plumbing issues.
    Janine G.
    "Received a follow-up phone call the next day to check on the work"
    Thompson plumbing did a fantastic job in replacing my pressure regulator. The work was finished in a short amount of time, the job was very well done and the work site was left very clean. The parts used were of a higher quality than what was originally installed. I also received a follow-up phone call the next day to check on the work and to ask if I had any questions. Great work!
    Vance M.
    "We've found our source for future plumbing work"
    Excellent customer service. We needed a leak repair (outside) and requested some additional faucet work. Quote was clearly explained and professionally. We've found our source for future plumbing work.
    Neal D.
    "On time and worked efficiently"
    They are very focused on quality of work and customer satisfaction. They were on time and worked efficiently to repair my ruptured water line.
    Anthony S.
    "Always go above and beyond for their customers"
    Once again Thompson Family Plumbing came in and took care of us as if we were their family. They always go above and beyond for their customers and make you feel like you are important to them. I can't thank them enough for coming in and taking care of the issues that I had with my home as quickly as they did. Absolutely the best plumbing company around. Thank you, John and Devynn for everything.
    Nicole H.
    "Took the time to explain everything to me and put me at ease"
    I cannot say enough good things about this company! John saved the day. He took the time to explain everything to me and just put me at ease. He definitely went above and beyond for my family/home. This company will have all of our future business as well as my friends and family. Thanks again.
    April J.
    "Gave me great peace of mind"
    Great experience with TFP! They were super professional and friendly, exactly on time, fixed the issue, AND were inexpensive. I received a text when to expect them with a picture of my two technicians (Dean & Kade) AND their license numbers included in the text. This gave me great peace of mind as I am a woman that lives alone. I highly recommend Thompson Family Plumbing!
    Brisa A.
    "Integrity and honesty"
    I cannot say enough good things about this amazing company. We found them through reading other people's reviews on Yelp. They have helped us with a plumbing issue and installing a new hot water heater. They are prompt, reasonable, and incredibly helpful. John's integrity and honesty along with the rest of the crew would make it a pleasure to recommend to anyone and everyone.
    Joyce A.
    "Probably saved my house from going underwater"
    I loved the texts confirming my appointment and also the pic of who was coming to my door and when they will arrive. Very professional staff and tech. He fixed my sink and told me what else needed to be fixed. I will definitely have them come back to fix the rest. The tech probably saved my house from going underwater. Thank you so much!!
    Jennifer H.
    "Amazing job blending technology and efficiency with attention to great customer service"
    Quality and efficient service from beginning to end. Ashley was able to make an appointment for us right away, we received helpful email reminders of our upcoming service date, and had a technician out here when promised. I'm extremely grateful for Don's knowledge and willingness to answer all of our questions. Overall, Thompson Family is doing an amazing job blending technology and efficiency with unrivaled attention to great customer service!
    Monique T.
    "Professional manner in both appearance and workmanship"
    Customer service was awesome from making the appointment all the way through receiving the electronic invoice. The office staff was polite and kept me updated on arrival time via phone calls and text. Arriving to repair my main water line, Alex presented himself in a professional manner in both appearance and workmanship. I have already recommended Thompson's to family and friends for all their plumbing needs.
    McKinley O.
    "Was able to get a water heater and returned to install it with all the correct parts"
    These folks are amazing! Professional, on time, caring, just to name a few. Our water heater (May it RIP) decided it was a goner 2 days after Christmas. We called another place recommended by our propane company and they couldn’t come out until the next year. We had visited the Thompson booth at National night out a few years prior and held onto the info because they were nice folks, reminded the husband and they were out the same day! Don was amazing. We had a mess going on in the way of a leaking and dilapidated water heater. Don went above and beyond he was able to make it out to get a water heater and returned to install it with all the correct parts (unlike what we had). I can’t tell you how happy I was to take a hot shower after the cold one earlier! Thank you for the less stressful situation.
    Carla S.
    "Very helpful and didn't try to upsell us"

    I wanted to see if we needed a new water heater as ours is clanking and like 12 years old and I was thinking of going tankless. Dustin came out and said we actually have a good one and advised on what we should do to take care of it and what would work best for us. He was very helpful and didn't try to upsell us. I also asked about exterior spickets as I had some concerns on ours and he gave great advice. We are going to update our kitchen and switch to gas so he looked at that and gave a quote- very reasonable! Also noted how bad our calcium water build up is and educated me on a water treatment system and quoted that. We were impressed when we met them at the SB* County Fair and even more impressed now! As a realtor, I now know who to recommend to my clients and feel completely comfortable knowing they won't get ripped off and will get treated right! So glad we found you Thompson Family Plumbing! You’re doing great!

    Madison J.
    "Price was more than reasonable, especially last minute"
    What a great local family company. Had a little issue today (Saturday). Gave them a call. The lady said she would have someone here between 3 & 5. It was at 1 when I called. 3:00 on the nose Don was here. Don was very friendly and had the broken pipe fixed in no time at all. The price was more than reasonable, especially last minute on a Saturday.
    Andy S.
    "This company is what all companies should be"
    Honest, knowledgeable, caring, get the job done. This company is what all companies should be. And of course, Dustin is one of the best plumbers around. Highly recommend this company!
    Deanna C.
    "The city inspector, my wife, and I are all impressed by the quality of the work"
    I left a very detailed review on Yelp, but here's the synopsis: Don gave me a written estimate, I called Lindsey to schedule the work, Don and Andres did the work, the city inspector, my wife, and I are all impressed by the quality of the work Don and Andres performed. Don is a true professional who knows the importance of "attention to detail". He is also friendly, honest, and was willing to answer every question I had for him. I will definitely call Thompson Family Plumbing the next time I need plumbing work (as well as tell my friends about them). Highest level of kudos to Lindsey, Don, and Andres: three people I truly enjoyed speaking and working with.
    Ed E.
    "Prompt, knowledgeable, trustworthy, informative and most of all very nice"
    So thankful a family member told us about Thompson Family Plumbing when we moved to the High Desert. This is the first time we had to call a plumber since buying our home. So thankful we called Thompson Family Plumbing. The plumber (Andres) was prompt, knowledgeable, trustworthy, informative and most of all very nice!! That is what sold your company to us! We will definitely recommend this company and will call them back if and when we have any future Plumbing needs!!
    Shauna O.
    "If you need an excellent family plumbing company, this is the one to call"
    Thompson family plumbing is the only plumber to deal with in the high desert. They have been out to the house 3 different times and every time they have been efficient, kind, understanding and so easy to deal with. Two of those times have been water emergencies and they have been out quickly. They keep you updated on their arrival time and communicate like no other company I have ever felt with. 
    I would recommend them to anyone. If you need an excellent family plumbing company this is the one to call!
    Rebecca R.
    "I will never use another plumbing company again other than them"
    I would recommend Thompson Family Plumbing and rooter to anyone with plumbing needs. John and Devon helped me with my plumbing problems, not only were they friendly and honest, but they were also very reasonable. I've been in the desert for 33 years and have had septic problems and many plumbing companies come out. None of them made me feel that I was important. Thompson Family Plumbing went above and beyond to help me with my plumbing problem in a very timely manner and was very very friendly. I will never use another plumbing company again other than them. Thank you so much John and Devon Thompson.
    Patricia M.
    "Took care of it in no time"
    Plumbing technician Dean Taylor came over last week to set up a line so I could get a dishwasher installed. I didn’t have the proper setup but he took care of it in no time! Now the installers will have no problem doing it. He was very knowledgeable and professional. I will definitely have him come back for other plumbing jobs. From start to finish everyone I spoke to was very helpful! Their customer service is outstanding!
    Jackie L.
    "Fantastic job of analyzing the situation and making all the necessary repairs"
    Thank you Thompson Family Plumbing for your quick and professional service. Don did a fantastic job of analyzing the situation and making all the necessary repairs. Clients were happy with the professionalism and knowledge that Don possessed in getting the job done. Ashley went out of her way to ensure that an appointment was made asap for the clients.
    Richard B.
    "Professional, honest and reliable service!"
    Was very impressed with the quality service from Thompson Family, had a bad leak in my garage and technician Richard was sent out same day I called. Very professional, understanding and honest, gave me a fair quote for the amount of work that needed to be done. Technicians Richard and Corey made all the necessary repairs in outstanding time considering they had to break up concrete, replace piping, installed shut off valve (which I wasn't even expecting, thank you so much) and replace the concrete once finished. They cleaned up everything after and made sure that I had no questions or concerns about the job they completed, will definitely use Thompson Plumbing again, thank you Richard, Corey, and Thompson Family Plumbing.
    Alejandra M.
    Oak Hills, CA