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Accessibility Statement

Accessibility Assistance. Alternate Method. If you have difficulty using or accessing any element of this website, or on any mobile application or tool provided by us, please feel free to call us at 855-390-0457 or email us at office@thompsonfamilyplumbing.com and we will work with you to provide the information, item, or transaction you seek through an alternate communication method or method that is accessible for you consistent with applicable law (for example, through telephone support). Goal of Accessibility. We are committed to providing a positive customer experience to all our customers and potential customers, and to promoting accessibility and inclusion for all. Our goal is to enable our customers and potential customers to successfully gather information and transact business through our website, applications, and other technology platforms. Whether you are using assistive technologies, such as a screen reader, a magnifier, voice recognition software, or captions for videos, or other assistive tools, our goal is to make your experience successful and enjoyable. Actions. We are actively taking a wide range of actions and devoting resources to further enhance the accessibility of our website and other technology. Here are some examples:
  • Working with our technology team to review our technology, measuring our website and other technology against the WCAG2.0/2.1AA guidelines for items such as text-equivalent for non-text items, etc.
  • Enhancing keyboard navigation
  • Engaging an outside accessibility consultant to ensure the widest possible range of accessibility
  • Adding captions to video content
  • Testing our website and other technology on a periodic basis
  • Offering alternate methods of doing business and communicating with our company, such as through telephone communications
  • Soliciting feedback and suggestions for improvement regarding accessibility
  • Providing training to our employees regarding accessibility issues
  • Working with our third-party technology vendors to promote the accessibility of third party components in our technology environment
Ongoing Effort. Although we are very proud of our completed and in-progress accessibility efforts, we view accessibility as an ongoing effort and will continue to expend resources to ensure the widest possible range of accessibility. Feedback. Please contact us at us at 855-390-0457 or email us at office@thompsonfamilyplumbing.com if you have any feedback or suggestions as to how we may improve the accessibility of our website.

Date First Added: May 29th, 2022

Cheryl R.
Prompt and professional. Great customer service.
Response from the owner:Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you found our service prompt, professional, and backed by great customer service. Providing a positive experience for our customers is always our goal, and we're delighted that we could meet your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your support and recommendation!
Pam M.
Response from the owner:We truly appreciate your thoughtful review! It means so much to us that you took the time to share your experience. We’re delighted our team could provide fast and efficient service. Your satisfaction is our top priority—please don’t hesitate to reach out if you ever need us again!
Briana De Los R.
Wonderful help and service .
Worker was friendly and explained what he was doing,showing me the damage and what he was replacing with.
Response from the owner:Your feedback means so much to us! We’re thrilled to know our team was able to provide quick and reliable service. Thank you for sharing your experience—we’re here for you whenever you need us!
Sharon D.
I can't thank you enough for the amazing work that was done on my plumbing issue. The employees were so kind and comforting
They kept me informed on what was being done and also explaining the risk involved. I will highly recommend your company to my friends.
Response from the owner:Thank you for your kind words and for taking the time to leave a review! We’re so happy to hear that our team delivered quick and reliable service. Your support means everything to us, and we’re always here if you ever need assistance in the future!
Lorraine P.
Excellent customer service, polite, very knowledgeable of what they are doing 🙂, they work with their customers, trustworthy, pleasant to do business with them. Work team the finest 😉💪. Excellent family company for your needs
Response from the owner:We’re so happy to hear that you had a great experience with us! Providing fast and efficient service is always our goal, and knowing we met your expectations means a lot. Thank you for your kind words and support!
Sylvia R.
Amazing service! I called Thompson the night before about my clogged drain, and I was treated so well. I was able to get an appointment the next morning. Carlos Zamora was the plumber who came out, and was he the best! It was a tough clog and Carlos wasn’t giving up, where my husband and I were ready to throw up our arms and just give up, but Carlos did everything possible to fix it AND HE DID!!! I appreciate his determination and kindness! Thank you Carlos! I received a follow up call a few hours later about our service. Highly recommend Thompson!
Response from the owner:Thank you for your generous feedback! It’s fantastic to hear that our team provided quick and effective service. We appreciate your support and look forward to helping you again in the future!
carla S.
Response from the owner:Your feedback means so much to us! We’re thrilled to know our team was able to provide quick and reliable service. Thank you for sharing your experience—we’re here for you whenever you need us!
Linda S.
Cesar was the technician to help and he was super helpful- took his time explaining everything to me and answering all my dumb questions- I appreciate that he provided multiple options and explained it all to me- much appreciated thank you for making this stressful situation less stressful.
Response from the owner:Thank you so much for the kind words, Linda! We’re thrilled to hear that Cesar took great care of you and helped ease the stress of the situation. There’s no such thing as a dumb question—we’re always here to explain every step and provide options so you can make the best choice for your home. We’ll be sure to pass along your appreciation to Cesar. Thanks again for trusting us!
Scott S.
Professional and completed requested work in a timely manner.
Response from the owner:Thank you for your generous feedback! It’s fantastic to hear that our team provided quick and effective service. We appreciate your support and look forward to helping you again in the future!
Kim M.
Can I give 5 extra stars to Cesar? Very professional & friendly w/ a beautiful smile. As we waited for Dustin, Cesar eased my mind and explained all the different options. Got the job done same day. Thank you Cesar! I'll definitely be calling Thompson Family Plumbing & Drain again. They're the best!
Response from the owner:We’re incredibly grateful for your review! It’s wonderful to hear that our team delivered fast and efficient service. Your trust and support mean the world to us—please don’t hesitate to reach out if we can ever help again!
Marie W.
Big plumbing job and I was given information about what was needed and different options of how it could be done. The work was started today by very conscientious men with good work ethic and also polite. They answered all my questions as they were working today. They cleaned everything up and covered what was open to be finished tomorrow and Friday. This is a great company with team work very noticeable. Good addition to Lake Havasu!
Response from the owner:Thank you so much for your kind words and detailed feedback! We're thrilled to hear that our team provided you with clear information, multiple options, and top-notch service. We take great pride in our workmanship, professionalism, and teamwork, and it’s wonderful to know that it shows. We look forward to completing your project to the highest standard. If you have any more questions, we’re always here to help! 🚰🔧💙
Gary D.
Full transparency, didn’t require anything that was not needed. Repaired the items required. Good job
Response from the owner:We’re incredibly grateful for your review! It’s wonderful to hear that our team delivered fast and efficient service. Your trust and support mean the world to us—please don’t hesitate to reach out if we can ever help again!
ian L.
Response from the owner:We’re so happy to hear that you had a great experience with us! Providing fast and efficient service is always our goal, and knowing we met your expectations means a lot. Thank you for your kind words and support!
George T.
Kudos to Thompson family plumbing and their family of employees. Everyone was so very helpful and friendly, from the receptionist that took our emergency work order to Blaine our helpful and very knowledgeable technician.
I never give five star reviews but this company deserves it. They are reasonably priced, knowledgeable and so friendly they truly make you feel like family. I will highly recommend Thompson family plumbing & drain to all my family and friends.
Response from the owner:We’re so happy to hear that you had a great experience with us! Providing fast and efficient service is always our goal, and knowing we met your expectations means a lot. Thank you for your kind words and support!
Deborah K.
Austin addressed my concerns and took care of everything. I'm confident that Thompson Family Plumbing will do the work the right way. Thanks again!
Response from the owner:Thank you for your kind review! We're thrilled to hear that Austin was able to address your concerns and ensure everything was taken care of to your satisfaction. At Thompson Family Plumbing, we always strive to get the job done right, and we're grateful for your confidence in us. We look forward to assisting you again in the future! Thanks again!
Blaine O.
Response from the owner:We truly appreciate your kind words! Knowing that our team delivered fast and efficient service makes us so happy. Your support means everything to us, and we’re always here when you need us!
Blaine O.
Response from the owner:We’re so grateful for your feedback! It’s wonderful to hear that our team met your expectations with fast and efficient service. Your support means the world to us, and we’re always here whenever you need us!
Cesar M.
Response from the owner:We’re so happy to hear that you had a great experience with us! Providing fast and efficient service is always our goal, and knowing we met your expectations means a lot. Thank you for your kind words and support!
Carlos O.
Response from the owner:We’re so happy to hear that you had a great experience with us! Providing fast and efficient service is always our goal, and knowing we met your expectations means a lot. Thank you for your kind words and support!
R
May-8-25 3:46, Austin just left fixed RO leak,very polite guy,did a great job cleaned up and explained everything,in feb-25 had riley&justin here to put in new pipes in the entire house,this is #1 plumbing company in lake havasu,if you want it done correct look no further.
Response from the owner:R, We are so happy we are able to provide you a solution and we truly appreciate your trust in us! We are here for anything you need. Thank you for this great review , have a wonderful weekend!
Ed F.
Previously posted a review.
Response from the owner:Thank you for your generous feedback! It’s fantastic to hear that our team provided quick and effective service. We appreciate your support and look forward to helping you again in the future!
Hank S.
Very responsive and great communication. Detailed estimates and your approval required before works begin. Fees are on the high side, but the service and communication is great.
Response from the owner:We truly appreciate your kind words! Knowing that our team delivered fast and efficient service makes us so happy. Your support means everything to us, and we’re always here when you need us!
Scott R.
They were grand. Tackled a unique and definitely challenging project.... and won.
Response from the owner:Scott, We truly appreciate your kind words! Knowing that our team delivered fast and efficient service makes us so happy. Your support means everything to us, and we’re always here when you need us!
FirstBigZ
Response from the owner:We’re so grateful for your feedback! It’s wonderful to hear that our team met your expectations with fast and efficient service. Your support means the world to us, and we’re always here whenever you need us!
Judy W.
They guys were on time. They were very professional. Did a great job. I would recommend them to family and friends.
Response from the owner:We’re incredibly grateful for your review! It’s wonderful to hear that our team delivered fast and efficient service. Your trust and support mean the world to us—please don’t hesitate to reach out if we can ever help again!
Ed F.
Finally had to break down and call a plumber.
Fortunately, I called Thompson Family Plumbing, located in Lake Havasu. I described my problem and stated that we live in Needles; I'm thinking they wont drive to Needles from Havasu....but guess what, they sent out a young (by my standards) man name of Austin to diagnose and fix the issue of a kitchen under sink counter leak. Prior to arrival, Austin called us and gave an ETA. he arrived within 15 minutes of his ETA. He looked at the job, gave us his recommendations and opinion as to what he was going to do, costs and approximate time to repair. At no time did he try to "up sell" us on any procedure or additional unnecessary parts.
I don't necessarily call outside repair persons for things I usually do on my own, but Austin was was a delight to deal with.
Bottom line, Austin was on time, the price for work was fair, time on the job for the work requested was adequate and Austin was polite, communicative, friendly AND was ok with our dogs.
In closing, if you need a plumber, live in the Havasu, Needles, Bullhead City or Kingman areas, I would not hesitate to Contact Thompson Family Plumbing.
Response from the owner:We’re so happy to hear that you had a great experience with us! Providing fast and efficient service is always our goal, and knowing we met your expectations means a lot. Thank you for your kind words and support!
Lana F.
Austin was amazing. Was on time, explained everything he was doing, very knowledgeable, and fixed our leak.
We highly recommend this company.
Response from the owner:We’re so happy to hear that you had a great experience with us! Providing fast and efficient service is always our goal, and knowing we met your expectations means a lot. Thank you for your kind words and support!
Michael K.
These guy are very fast and professional. Did a real clean job. Highly recommend them for your plumbing needs.
Response from the owner:We’re so happy to hear that you had a great experience with us! Providing fast and efficient service is always our goal, and knowing we met your expectations means a lot. Thank you for your kind words and support!
Jonny Gone H.
Noah was very professional and friendly..
He was very thorough in evaluating what the problem was..excellent job! Noah answered all our questions and we will definitely be using Thompsons plumbing again!! Thanks so much Noah.....Don and Toni
Response from the owner:Thank you so much, Don and Toni! We’re thrilled to hear that Noah took great care of you and delivered the professional, thorough service we pride ourselves on. We’ll be sure to pass along your kind words to him—he’ll appreciate it! We’re grateful for your trust and look forward to serving you again whenever you need us. Thanks again for choosing Thompson Family Plumbing!
Joseph S.
I have used The Thompson family plumbing company for a previous job, and thier work is excellent. I called them once again years later for more work, and their technician cesar is outstanding. Cesar was very informative and professional, and would definitely recommend him.
Response from the owner:Good Morning Joseph, thank you so much for taking the time to leave this review on your experience. We are so happy everything went great with william and that this was the experience you had with him and our company. If you ever have any questions or need future assistance please feel more than welcome to reach out, have a great day!
Michael B.
Awesome company with friendly, professional, competent technicians. Thank you for the prompt same day service.
Response from the owner:Michael, thank you for your 5-star review! We are thrilled that you noticed how professional and competent our technicians are and that they were able to provide you with same day service. We take great pride in the quality of our work and customer service and are delighted to see that you were pleased with your experience. Thank you for choosing Thompson Family Plumbing & Drain!
Kathy B.
We had good service. I guess they were very busy however, the office kept us updated. The service was very good. He was very speedy in his work.
Thank you.
Response from the owner:Hi Kathy, Thank you so much for the kind words and 5-star review! We're thrilled to hear that our team kept you informed and that your service experience was both efficient and positive. We know your time is valuable, and we're glad we could take care of your plumbing needs promptly. If you ever need anything in the future, don’t hesitate to reach out — we're always here to help! Warm regards, The Thompson Family Plumbing Team
Judy K.
Extremely courteous and quick to help. Technicians, Austin and John were knowledgeable and took plenty of time to answer questions and provide details. They were very thorough and respectful. They provided the leak detection service I requested and also checked my water quality, water pressure, RO equipment and filters as part of the service call.
Response from the owner:We’re so grateful for your feedback! It’s wonderful to hear that our team met your expectations with fast and efficient service. Your support means the world to us, and we’re always here whenever you need us!
Sabrina B.
Came out on a Saturday when we had a broken pipe. Austin the Technician was professional and had clear communication in the issue,how to fix it and the cost. Would definitely use in the future. Love they warranty their work as well.
Response from the owner:We truly appreciate your kind words! Knowing that our team delivered fast and efficient service makes us so happy. Your support means everything to us, and we’re always here when you need us!
Justin D.
They were professional and on time and completed the job in a timely manner.
Response from the owner:Your thoughtful review made our day! We’re thrilled that our team could provide the prompt and efficient service you deserve. Your satisfaction is our priority, and we’re always here if you ever need anything!
Cindy D.
Always a great experience at Bradley Ford! I love their concierge service! 👏
Response from the owner:Thank you for taking the time to share your experience! We’re delighted that our team was able to provide the quick and efficient service you deserve. Your satisfaction is what drives us, and we appreciate your support!
Ken S.
Eden came out and a tremendous job explaining everything that was going on with our septic system and gave us the confidence that the job was going to be done well. Even when we had to go back to regular home he explained all the charges and sent pictures to show us the job was finished and finished with pride in their workmanship.
Response from the owner:We’re so grateful for your feedback! It’s wonderful to hear that our team met your expectations with fast and efficient service. Your support means the world to us, and we’re always here whenever you need us!
Justin R.
We had an amazing experience with this plumbing company! From start to finish, the customer service was outstanding. Technicians Cesar, Juan, and Dustin went above and beyond to help us resolve our plumbing issues as quickly and efficiently as possible.
Cesar and Juan both had such great attitudes — they were friendly, professional, and extremely helpful throughout the entire process. Dustin was incredibly knowledgeable and provided expert guidance, making sure everything was done right. The whole team worked together seamlessly, making a stressful situation much easier to handle.
We truly appreciate their dedication and prompt service. Highly recommend this team for anyone looking for reliable and exceptional plumbing service!
Response from the owner:We’re so grateful for your feedback! It’s wonderful to hear that our team met your expectations with fast and efficient service. Your support means the world to us, and we’re always here whenever you need us!
Linda F.
Just had Austin here to fix a pipe leak of the main , man what a pleasant experience . They came to the house promptly and Austin was so knowledgeable , experienced, polite and easy to talk to and explained everything in detail. Very happy with their service and will definitely us again and recommend. 100%
Response from the owner:We’re so happy to hear that you had a great experience with us! Providing fast and efficient service is always our goal, and knowing we met your expectations means a lot. Thank you for your kind words and support!
Nancy F.
Quick efficient service. They even took my old water heater and toilets away!
Response from the owner:Your feedback means so much to us! We’re thrilled to know our team was able to provide quick and reliable service. Thank you for sharing your experience—we’re here for you whenever you need us!
Donna E.
Thompson plumbing was very good to work with. I appreciate them taking the time for my concerns and addressing them. Fast and reliable service.
Response from the owner:We truly appreciate your thoughtful review! It means so much to us that you took the time to share your experience. We’re delighted our team could provide fast and efficient service. Your satisfaction is our top priority—please don’t hesitate to reach out if you ever need us again!
Arlene D.
Awesome experience with this company
Response from the owner:Thank you so much, Arlene, for your kind words and 5-star review! We're thrilled to hear you had an awesome experience with our team here in Lake Havasu. Providing exceptional service is always our top priority, and your feedback means the world to us. We look forward to assisting you again whenever you need us! 😊
Marsha R
I called them about a leak I had under my house. They quickly made an appointment to come & fix it. The plumber who showed up(his name was Austin)was VERy nice & professional. He had the issue fixed in no time & my dogs LOVED him! Even my White German Shepherd LOVED him(which isn’t an easy thing to do since my White German Shepherd is very wary of strangers in his house)! I DEFINITELY recommend this company!
Response from the owner:Hi Marsha, Thank you so much for the kind words and for taking the time to share your experience! We’re thrilled to hear that Austin was able to get the issue under your house resolved quickly and professionally — and that he made such a great impression on your pups! 🐶 Hearing that even your White German Shepherd felt comfortable with him truly means a lot. We take pride in earning the trust of both our customers and their four-legged family members! We’re grateful for your recommendation and are always here if you need us again. Thanks for being part of the Thompson Family Plumbing & Drain community! Warmly, The Thompson Family Team
Elisa S.
Quick responce on a Sat. Austin was professional, understanding, and knew what he had to do. Gave me options, and told me what he would suggest. I would use Thompson Family Plumbing & Drain again.
Response from the owner:Your feedback means so much to us! We’re thrilled to know our team was able to provide quick and reliable service. Thank you for sharing your experience—we’re here for you whenever you need us!
Jack F.
Very polite and professional. Thank you.
Response from the owner:Your thoughtful review made our day! We’re thrilled that our team could provide the prompt and efficient service you deserve. Your satisfaction is our priority, and we’re always here if you ever need anything!
Cathy G.
Very friendly and efficient business. I was very happy with the response time and how quickly my issue was fixed.
Response from the owner:Thank you for taking the time to share your experience! We’re delighted that our team was able to provide the quick and efficient service you deserve. Your satisfaction is what drives us, and we appreciate your support!
Dis
Response from the owner:We truly appreciate your thoughtful review! It means so much to us that you took the time to share your experience. We’re delighted our team could provide fast and efficient service. Your satisfaction is our top priority—please don’t hesitate to reach out if you ever need us again!
Steven T.
Great service! Troubleshooting a solution for us to hook up a garbage disposal and sink here at BEAR VALLEY GLASS. Now we can have some serious cook outs! Thank you guys!
Response from the owner:We truly appreciate your thoughtful review! It means so much to us that you took the time to share your experience. We’re delighted our team could provide fast and efficient service. Your satisfaction is our top priority—please don’t hesitate to reach out if you ever need us again!
Larry H.
The service technician was very knowledgeable and courtesy. A lot of paperwork but it protects us both. They keep you updated on the service technician which is great.
Response from the owner:We’re so happy to hear that you had a great experience with us! Providing fast and efficient service is always our goal, and knowing we met your expectations means a lot. Thank you for your kind words and support!
Lisa N.
Great service and careful attention. Our tech Cesar was wonderful and explained everything thoroughly. The staff kept me advised on arrival times, and we received the A+ service Thompson Family Plumbing is known for.
Response from the owner:Hi Lisa, we apologize for this inconvenience caused by the flooding in your master bathroom. We appreciate you taking the time to let us know about your experience and we would like to help resolve the situation you have faced. We have attempted to get in touch with you to discuss how to provide a satisfactory solution. Please reach out as soon as you are available so we can ensure we provide a proper resolution. Thank you again for bringing this to our attention. We want to make sure your experience with us meets our standard of excellence.
Cesar C.
Fast, clean, professional and fairly priced!!!
Response from the owner:We’re so happy to hear that you had a great experience with us! Providing fast and efficient service is always our goal, and knowing we met your expectations means a lot. Thank you for your kind words and support!
Jean S.
We were in need of a new water heater and Thompson’s was highly recommended by a variety of people. From the first call to a follow-up call back we were very impressed with the quality of service and the genuine care they had for accommodating our needs. Austin, our technician was just wonderful- careful in explaining things and meticulous in his work!
Thank you to all!!
Response from the owner:Thank you Jean, Your thoughtful review made our day! We’re thrilled that our team could provide the prompt and efficient service you deserve. Your satisfaction is our priority, and we’re always here if you ever need anything!
Kimberly M.
Very professional and provided me with the diagnostic information I needed. Stayed in contact with me via text before arrival and provided very detailed explanation and work needing to be done. Very nice crew.
Response from the owner:We’re so happy to hear that you had a great experience with us! Providing fast and efficient service is always our goal, and knowing we met your expectations means a lot. Thank you for your kind words and support!
Ana B.
Amazing work!! Amazing technicians! Amazing company!!! Couldn't be more grateful!!!!
Response from the owner:We’re incredibly grateful for your review! It’s wonderful to hear that our team delivered fast and efficient service. Your trust and support mean the world to us—please don’t hesitate to reach out if we can ever help again!
Will H.
Timely and solid work
Response from the owner:Your thoughtful review made our day! We’re thrilled that our team could provide the prompt and efficient service you deserve. Your satisfaction is our priority, and we’re always here if you ever need anything!
Teresa D.
Thompson family plumbing provided immediate service for my septic tank issues which I have not had from any other company. They have been thorough, explained everything, showed me videos, excellent documentation, etc. I will continue to use them for any and all plumbing/service needs.
Response from the owner:Thank you for your generous feedback! It’s fantastic to hear that our team provided quick and effective service. We appreciate your support and look forward to helping you again in the future!
Debbie C.
James arrived on time surveyed the area and fixed the leak making sure it was done right. Made the area look as good as new!!!
Response from the owner:We’re so happy to hear that you had a great experience with us! Providing fast and efficient service is always our goal, and knowing we met your expectations means a lot. Thank you for your kind words and support!
Vickie M.
Response from the owner:We’re so happy to hear that you had a great experience with us! Providing fast and efficient service is always our goal, and knowing we met your expectations means a lot. Thank you for your kind words and support!
K W.
Found them online with a 4.9 star rating, took a chance on a call out for a toilet that had tree roots growing in it.

Let me set the stage...
45 year old home, that was pretty neglected when I got it. I've been doing nothing but making repairs on it since moving in. Knew the plumbing had problems and have just been trying to bandaid them until I could afford a major overhaul of the septic system.
So the day after I get hit by an unlicensed teen driver who totals my truck, l am in a position where I must also deal with huge plumbing issues.
I just want to find someone good who can get out here quick and at least help me minimize one life crisis.

Called, got a live human; Lindsey, really sweet and understanding of my stress level. Got an appointment the next day for a $65 call out, which is very reasonable.

The next morning I get a text with a picture of the person who's enroute to my house and the gentleman does their Standard Multi-point Inspection on my home. What?! Awesome!
It includes my water heater, my water pressure in the house, an evaluation of the problem area and the overall well-being of the pipes in all my plumbing areas. Hello?! Talk about good old fashioned customer service!!!!
How have I never found these people before?

Now, for the bad news, not only were the roots invading my toilet, but we discovered that my septic tank had completely collapsed. Ok, the hits just keep on coming.... help....

No worries! A supervisor comes out, we discuss the options.

Sooo, now I'm really stressed out because I have to jump into all of the loss and expense from the unlicensed driver, I'm out a vehicle and I'm facing a $30k mandatory repair. Yikes! Really God?! I'm not as strong as you think I am...

The tech; Noah, and supervisor; Dustin, patiently work with me to obtain financing, which takes a little time because the financing company keeps confusing things on their end. So the poor guys from Thompson Family Plumbing were here for a bit, but it all works out in the end.

Thank you God for that small blessing!! So now we're off and running on the Septic.

Every day that work is being done I get a text with a picture of each of the guys; Juan and Devon, who are coming out & when they're on their way. They let me know when they're here. If there's any delays, hiccups, questions, or concerns, I'm immediately contacted; either by the office or my guys in the yard. We've run into a few hiccups, because every job has them, but their professionalism, efficiency and skill, leaves me feeling confident that I have nothing to worry about.

No one wants trouble with their plumbing and definitely not with their septic but if you've got it, there is only 1 place you want to go for your service.... and it's Thompson Family Plumbing.

I believe God puts good people on the planet, and sometimes you have to work really hard to find em, but a little prayer, a little trust and a little research, gets you there.

These guys were my answered.Prayer, who knows, maybe they'll be yours too.

The pics show the new tank and leach line. The guys working. My original issue with the roots in the toilet pipe and what's left of the original metal septic tank. Yuck!

So far, Noah, Dustin, Juan and Devon have made my ugly Septic replacement a truly pleasant experience.

And the ladies at the office, Lindsey, Alex & Caitlin, are keeping me informed and updated.

You guys rock! Can't say thanks enough!
Response from the owner:Your thoughtful review made our day! We’re thrilled that our team could provide the prompt and efficient service you deserve. Your satisfaction is our priority, and we’re always here if you ever need anything!
David W.
Excellent work on the sewer lines but not cheap. They did the work relatively quickly, as it was a rather urgent situation. I am glad they can do work on the Needles, CA side of the river, not everyone does. Overall good job.
Response from the owner:David, Thank you so much for the 5-star review! We're glad we could be there quickly to take care of your sewer line issue—especially in an urgent situation. We understand that plumbing work can be a big investment, and we always aim to deliver quality workmanship that lasts. We're also proud to serve the Needles, CA area and truly appreciate your trust in us. If you ever need anything in the future, don’t hesitate to reach out. Thanks again!
Alexa A.
⭐⭐⭐⭐⭐
Huge thank you to the Thompson family for helping us with our plumbing issue! They were professional, quick, and knew exactly what they were doing. Super friendly and made the whole process easy for us. Definitely the best service we’ve had, and we truly appreciate their hard work. Highly recommend them to anyone in need of plumbing help! Special thanks to Travis & John!
The Alvarado family
Response from the owner:We truly appreciate your kind words! Knowing that our team delivered fast and efficient service makes us so happy. Your support means everything to us, and we’re always here when you need us!
Andrea C.
Thompson Family plumbing went above and beyond in order to replace my water heater same day. Not only did they to send a team out, but completed installation IN THE RAIN, the day before a snowstorm. Excellent service overall: would highly recommend.
Response from the owner:We truly appreciate your kind words! Knowing that our team delivered fast and efficient service makes us so happy. Your support means everything to us, and we’re always here when you need us!
Donald T.
Fast quality service at a fair price.
Response from the owner:Thank you for your kind words and for taking the time to leave a review! We’re so happy to hear that our team delivered quick and reliable service. Your support means everything to us, and we’re always here if you ever need assistance in the future!
Trish D.
We only call these experts for our plumbing needs! They have been helping us for years! Professional, reliable and super competent. And…just a super nice group of folks! They truly are FAMILY plumbing!
Response from the owner:Your feedback means so much to us! We’re thrilled to know our team was able to provide quick and reliable service. Thank you for sharing your experience—we’re here for you whenever you need us!
Barbara R.
Thompson family business always is quick to respond and extreme professional! Very knowledgeable! Would highly recommend!
Response from the owner:Barbara, Thank you for taking the time to share your experience! We’re delighted that our team was able to provide the quick and efficient service you deserve. Your satisfaction is what drives us, and we appreciate your support!
Brenda H.
Austin and Blaine were fantastic! They showed up
On time and were very helpful and very professional! We will definitely be using Thompson Family Plumbing for all of our future plumbing needs . Thanks again guys !
Response from the owner:We truly appreciate your thoughtful review! It means so much to us that you took the time to share your experience. We’re delighted our team could provide fast and efficient service. Your satisfaction is our top priority—please don’t hesitate to reach out if you ever need us again!
john C.
All employees associated with Thompson plumbing were excellent, courteous and professional.I would highly recommend to all family and friends
Will definitely use the next time I need those services. John Claunch
Response from the owner:We truly appreciate your thoughtful review! It means so much to us that you took the time to share your experience. We’re delighted our team could provide fast and efficient service. Your satisfaction is our top priority—please don’t hesitate to reach out if you ever need us again!
Tony M.
Everyone from Thompson Family Plumbing was extremely courteous and professional. Despite encountering unexpected problems the job was completed professionally and on time. I was very pleased with their service
Response from the owner:Dear Tony, Thank you for your 5-star review and for sharing your experience with Thompson Family Plumbing. We’re glad to hear our team provided courteous and professional service, even when unexpected challenges arose. Completing the job on time and to your satisfaction is always our priority. We appreciate your trust in us and are here whenever you need plumbing services in the future. Your feedback means a lot, and we’re grateful for your support. Best regards, The Thompson Family Plumbing Team
L V
This company was quick to come out, explained everything, from ppl in office to service text were beyond professional and were compassionate to how hard paying a bill can be and did all they could in their power to discount as much as possible, they even kept me updated on time service man would arrive, we had a lot of things to take care of and even their empathy was beyond amazing they sent us pizza as they could see I had a very emotional day, please give them your business
Response from the owner:We’re so happy to hear that you had a great experience with us! Providing fast and efficient service is always our goal, and knowing we met your expectations means a lot. Thank you for your kind words and support!
troy G.
They were great and got the job done. I would definitely use them again. The best thing was the same-day service.
Response from the owner:We’re so happy to hear that you had a great experience with us! Providing fast and efficient service is always our goal, and knowing we met your expectations means a lot. Thank you for your kind words and support!
Carolyn O.
Ryan and his sidekick were very thoughtful. Took them one day to dig though rock hard dirt. Felt for them. Moms thanks them alot.
Response from the owner:We’re incredibly grateful for your review! It’s wonderful to hear that our team delivered fast and efficient service. Your trust and support mean the world to us—please don’t hesitate to reach out if we can ever help again!
Joe N.
We hired Thompson Family Plumbing to epoxy line our 1960’s house cast iron drain lines. They sent technicians Eden, Brandon, Justin and Travis. All were very knowledgeable and competent. They completed the job quickly and professionally with minimal disruption to our daily life.
The experience was great and my wife and I would highly recommend Thompson Family Plumbing.
Response from the owner:Joe, Thank you for the 5 stars!! We sure are happy that you had an excellent experience with us. Thank you for taking the time to let us know, have a great week. Lindsey Operations Manager
Sam L.
Response from the owner:Thank you for taking the time to share your review with us!
david G.
Contacted the company late on a Friday evening regarding an unknown plumbing issue in a 60+ year old home in Oldtown Kingman. Monday morning, I had Eden, a Master Plumber and Travis on site to diagnose the problem. I soon had a probable cause, plan of action and price quote to address my problem. All the paperwork was completed digitally on site and provided seamlessly.
Tuesday arrived with Branden to gain access and prep the cast iron pipe for provision of a spray on polymer substance on the inside of the pipe, thus avoiding a very costly and time consuming process of digging up and exposing the offending pipe.
Wednesday, Travis and Brandon returned to apply the interior coating as well as remove and replace a vertical cast iron stack.
I was profoundly impressed with Travis and Brandon's professionalism, communication and overall work ethic. They provided information detailing the specifics of the process and potential pitfalls.
This is the second older Kingman home we have taken on as a 'retirement project' and I cannot stress how refreshing it was to work with this company in general and these gentleman in specific.
I highly recommend Thompson Family Plumbing for any plumbing or drainage issues, it is refreshing to encounter companies and people that obviously take great pride in their craft and service.

David Guernsey RN
Response from the owner:We appreciate your feedback. Thank you for the review!
Matthew W.
Response from the owner:We're overjoyed to see your 5-star rating! Thank you for sharing your positive experience with us.
Leo S.
Very professional. Fair price.
Response from the owner:We are so glad to hear it! Thank you for your review!
Larry R.
Response from the owner:Thank you for the review! We appreciate your feedback Larry.
William C.
Response from the owner:Thanks for the positive review William!
Douglas F.
I recently had my home re-piped by Thompson Family Plumbing. I found the plumbers to be knowledgeable, informed and professional. The workers on-site were able to effectively answer concerns in a clear manner as needed. The work was done to my satisfaction.
Response from the owner:Thank you for taking the time to share your review with us!
James L.
I am doing a major addition to my home, moving my septic, adding two bathrooms, and a laundry room. Thompson has been involved a short time, but have been a driving force in getting this project moving.
Response from the owner:Thank you so much for your 5-star review, James! We truly appreciate you trusting Thompson Family Plumbing with such a major addition to your home. It’s been our pleasure to help get this project moving, and we’re excited to see it come together for you. If you ever need anything along the way, don’t hesitate to reach out. We look forward to continuing to work with you!
Darrell H.
Response from the owner:Thank you for the 5-star rating! We're glad we could meet your plumbing needs. If you ever need assistance in the future, don’t hesitate to reach out. We appreciate your support! Thompson Family Plumbing.
kirk M.
Response from the owner:We truly appreciate your 5 star review and are thrilled to hear that you had a great experience with our team. Providing top-notch service and customer satisfaction is always our goal. If you ever need anything in the future, we’re here to help! Thanks again for choosing us! 🚰🔧
Maria V.
Caesar and Jesse were an absolute pleasure! They were able to help our store in short notice with excellent service. Caesar explained thoroughly what was the issue and what they did to resolve it. Both went above and beyond and we look forward to working with them again.
Response from the owner:Thank you so much for your amazing feedback! We're thrilled to hear that Caesar and Jesse provided excellent service and were able to assist you. We take pride in our team's dedication to going above and beyond, and we’re glad they made a great impression. We truly appreciate your support and look forward to working with you again in the future!
L V
Hard to find honesty in this world, thought I had a pipe leak one plumber came he said he didn’t see anything, so he called another guy to run a camera to make sure, both assured me that there was no leak just the rain wasn’t drying up where I thought the leak was as fast as the rest of the yard, they came the same day and the price to run the camera was beyond reasonable as my husband had his own plumbing company prior to his accident and he said it was a really good price, and prior to my husband owning his own company he worked for a few different plumbing companies and he said their dishonesty is why he opened his own company, he said many of those companies would tell the plumbers to create a problem while on the site since the customer already thought there was a problem, like I said honesty is hard to find and these guys are honest and will definitely continue to get my business, they deserve our businesses and yours
Response from the owner:Thank you so much for taking the time to share your experience with us! We truly appreciate your trust and kind words. At Thompson Family Plumbing, honesty and integrity are the foundation of our business, and we’re glad to know it made a positive impact on your experience. We believe in doing the right thing for every customer, and we’re so happy we could help resolve your concern. We look forward to continuing to earn your business, and we’re always here for any future plumbing needs. Thanks again for your support!
Linda W.
Same day availability, professional and friendly.
I am very satisfied with the work.
Response from the owner:Thank you for your great feedback! We're so glad we could provide same-day service and that you had a professional and friendly experience. Your satisfaction means everything to us! If you ever need anything in the future, we're here to help. 🚰🔧😊
Stephen C.
Response from the owner:Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear about your positive experience. Our team works hard to provide top-quality service, and knowing we met your expectations means the world to us. If you ever need anything in the future, don’t hesitate to reach out. Thanks again for choosing us!
Stephen C.
Response from the owner:Stephen, thank you so much for taking the time out of your day to leave us a 5-star review. We value you as a customer and appreciate your business.
Savanna P.
Quick availability, excellent communication, several payment options accepted including financing, and super informative and friendly staff! Jesus and Juan were fantastic to work with. Im so happy I choose to go with this company to replace my water heater. I'll be using them for all of my plumbing repairs from now on.
Response from the owner:Thank you so much for your fantastic review! We’re thrilled to hear that you had such a great experience with Jesus and Juan. Our team takes pride in providing quick service, clear communication, and flexible payment options to make the process as smooth as possible. We truly appreciate your trust in us for your water heater replacement, and we look forward to being your go-to plumbing team for any future needs. Thanks again for choosing Thompson Family Plumbing!
Diane aka J.
Response from the owner:Thank you, Diane, for your wonderful 5-star review! ⭐️ We truly appreciate your support and are so glad we could provide you with excellent service. Our team works hard to ensure every experience is top-notch, and it means the world to us that you chose Thompson Family Plumbing. We look forward to assisting you with any future plumbing needs. Thanks again for trusting us!
Brenda
Thompson Family Plumbing came out to replace my toilet and fix the pressure. It has made an amazing difference.
Response from the owner:Thank you, Brenda, for your 5-star review! We're so glad to hear that your new toilet and improved water pressure have made such a difference. It was our pleasure to help, and we appreciate you trusting Thompson Family Plumbing for your home’s plumbing needs. If you ever need anything in the future, don’t hesitate to reach out. Thanks again
Shelley E.
Technicians were very knowledgeable and went above and beyond for us. Would definitely recommend them.
Response from the owner:Thank you so much for your kind words, Shelley! We're thrilled to hear that our technicians provided knowledgeable service and went above and beyond for you. Your recommendation means the world to us! If you ever need anything in the future, don't hesitate to reach out.
Casey N
Thompson plumbing is extremely reliable and so helpful! They are trustworthy and I’m so grateful for them.
Response from the owner:Thank you, Casey! We truly appreciate your kind words and trust in our team. Reliability, professionalism, and quality service are at the heart of what we do, and we're so glad we could assist you with your water tank installation. If you ever need anything in the future, we’re always here to help! 🔧💙
chris D.
Amazing people.Very good job.Would highly recommend!
Response from the owner:Chris , Thank you for allowing us to provide your service at your home! We appreciate your trust in us !
Jose G.
Prompt and friendly service!
Response from the owner:Thank you for your kind words! We’re glad to hear you had a great experience with our team. We appreciate your support and look forward to serving you again in the future! 🚰🔧😊
Patsy P.
Great Service!!! The Best!!
Response from the owner:Thank you so much for your kind words, Patsy! We're thrilled to hear that you had a great experience with our service. We always strive to provide the best, and your feedback means a lot to us. If you ever need anything in the future, don't hesitate to reach out! Best regards, The Thompson Family Plumbing & Drain Team
diva L.
Thank you Thompsons family plumbing for all of your help snd advice once again! U guys are All the Absolute BEST!!!! And THANK you again Devin for your help!! Highly recommend these guys!!
Response from the owner:Diva, Thank you for this fantastic review we sure appreciate you taking the time to share your feedback !
Breeziscoming H
Thank you very much for your reliable service. Plumbing technician Frank Lenhardt was very friendly, professional and knowledgeable. His work is excellent. 👍👍

-Jing T.
Response from the owner:Thank you so much for the glowing review. We are thrilled to hear that you had such a great experience with Frank! We really appreciate your support, have a great week!
Gary T.
On time, professional and priced fairly.
Response from the owner:Gary , Thank you so much for the 5 star review , we think you’re a 5 star customer! If you need anything, we are just a phone call away
Charlene A.
This was a great experience! Very professional and polite. Laid out 6 different options for me. Then let me choose what was best.
Response from the owner:Thank you so much for your feedback! We're glad to hear you had a great experience with our team. Providing professional and polite service, along with clear options, is exactly what we aim for. We're happy we could help you find the best solution for your needs! Let us know if you ever need assistance again. 😊
Hi only M.
This company is definitely a place I will return to if needed. They’re definitely about family and I like that! Had some services done in the past by other companies and very dissatisfied with the outcome, especially related to being overcharged.

They send the team of professionals to get the job done Correctly the first time… Definitely recommend this company!
Response from the owner:Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that you felt the family-oriented values we strive to embody and that our team was able to provide the professional service you deserve. It means a lot to us that we could deliver a positive experience, especially after you’ve had challenges with other companies in the past. Your recommendation is truly appreciated, and we’re here anytime you need us in the future! 😊
Roxanna C.
They are easy to work with and finished the job in a fast and timely manner thank you
Response from the owner:Thank you so much, Roxanna, for your 5-star review! We’re thrilled to hear that you found us easy to work with and that we could complete the job quickly and efficiently for you. Your kind words mean a lot to us, and we look forward to assisting you again whenever you need us. Thank you for choosing Thompson Family Plumbing and Drain!
Jeanette R.
After contacting Thompson Plumbing concerning the water puddle that was in my front yard they sent out a technician very quickly. Harry was very friendly and explained everything he needed to do concerning the leak. He proceeded to look around the property to see if there were any other water issues and luckily he didn't find any. Harry called his supervisor to assist in further explanation of preventative measures that could be done. Devin came and after an amount of time he gave me 3 different plans in which I could choose from. He thoroughly explained each one. I decided to go with getting the regulator for the water pressure from the main line into the house. Each individual was very courteous. The work was done while I was away for a few days and upon my return everything was in working order and the clean up was done. I highly recommend them. Thank You Thompson Family Plumbing.
Response from the owner:Dear Janette, Thank you so much for your thoughtful and detailed review! We’re thrilled to hear about your positive experience with our team. Providing prompt, professional, and courteous service is our top priority, and we’re delighted that Harry and Devin were able to address your concerns with such care and expertise. It’s great to know that Harry’s thorough inspection and Devin’s clear explanation of your options helped you make the best choice for your home. We always strive to offer personalized solutions and ensure our customers feel confident in their decisions. We’re also pleased to hear that the work was completed to your satisfaction and that our team maintained the cleanliness and order you deserve. Your high recommendation means the world to us, and it’s customers like you who motivate us to continue delivering exceptional service. Thank you again for trusting Thompson Family Plumbing. Should you need any assistance in the future, please don’t hesitate to reach out. We’re always here to help! Warm regards, The Thompson Family Plumbing Team
Kevin R.
I would like to say they stand behind there work going above and beyond to correct the issue's, highly recommended.
Response from the owner:Hi Kevin, Thank you so much for your kind words and 5-star review! We’re thrilled to hear that our team went above and beyond to ensure the issues were corrected to your satisfaction. Standing behind our work is a commitment we take seriously, and your recommendation means the world to us. If you ever need assistance in the future, don’t hesitate to reach out. We’re here for you! Warm regards, The Thompson Family Plumbing Team
Lisa N.
Everyone was great! The gentleman I talked to on Sunday made it a priority to have a technician out the next day due to the leak even though it was a holiday, and the technician returned as soon as he had the needed part and repaired the leak. There was communication every step of the way, and I so appreciate their commitment to their customers. Thank you!

Lisa Nash
Response from the owner:Thank you for your kind review! We’re so glad to hear that our team could make your repair a priority, even on a Sunday. Providing prompt and reliable service for urgent issues like leaks is a top priority for us at Thompson Family Plumbing, and it’s great to know our technician kept you updated every step of the way. We're proud to serve the Apple Valley, CA community with a commitment to excellent customer care. Thank you for trusting us, and we’re here for you whenever you need us!
Deborah K.
I called Thompson Family Plumbing about a suspected leak under my driveway. It turned out to be a much bigger issue than I thought.... from the moment I first spoke to Lindsey on the phone to meeting Riley, Eden, Brandon, and all the team, I knew I had contacted the right company.
Each person I met was professional, personable, and knowledgeable. Eden walked me through the job every step of the way.... I knew exactly the game plan and all my questions were answered. Alex and Anthony kept me posted throughout the process which is important to me.
I wish I could thank each team member by name for that first day when they worked so hard busting out concrete in 106° heat.
Thank You!!
A special shout out to Riley and Brandon for working tirelessly on that second , 104° day. They addressed every issue (and then some) you guys are the best!
I'm retired now, but my husband and I owned a small landscaping company in California for almost 30 years. We had 12 employees.... I can only hope our guys represented us the way all of your team represents Thompson Family Plumbing.
Great Job!
Response from the owner:Thank you so much for your glowing review! We are thrilled to hear that you had such a positive experience with our team at Thompson Family Plumbing. From Lindsey's first phone call to the dedication shown by Riley, Eden, Brandon, Alex, Anthony, and the entire crew, it's clear that their hard work and professionalism made a difference. We always strive to provide clear communication, quality service, and a team that feels like family—especially in challenging situations like working in extreme heat. Your kind words about our team's commitment and representation mean the world to us, especially coming from someone who understands the value of a great team firsthand. We are so grateful for your trust and for taking the time to share your experience. Thank you for choosing us!
Nancy L.
Tom Sawyer was our plumber technician. He was very friendly but also knew what was going on with our plumbing. He even helped us with a few details that we are unable to do ourselves because we are 80 years old. He got to work and was done before we knew it. He was also very thorough. We are always very happy with Thompson Family Plumbing!!
Response from the owner:Nancy, Thank you so much for your wonderful 5-star review! We're thrilled to hear that Tom Sawyer provided you with such friendly and thorough service. We pride ourselves on delivering top-notch care, especially when it comes to helping our valued customers with the details that matter most. It's great to know that Tom was able to address your plumbing needs efficiently and with care. We truly appreciate your continued trust and support in Thompson Family Plumbing, and we’re always here whenever you need us! Thank you again for choosing us and for being such loyal customers!
Betsy D.
Response from the owner:Betsy, Thank you so much for the 5-star review! We're thrilled to hear that you had a great experience with Thompson Family Plumbing. Your satisfaction is our top priority, and it's wonderful to know that our team met your expectations. If you ever need assistance in the future, don't hesitate to reach out. Thanks again for your support!
gil H.
GREAT SERVICE! WOULD RECOMMEND TO ANYONE AND EVERYONE. TOOKTIME AND WERE PATIENT. GREAT SERVICE.
Response from the owner:Dear Gil, Thank you so much for taking the time to leave us a five-star review! We’re thrilled to hear that you had a positive experience with Thompson Family Plumbing. Providing top-notch service to our customers is always our priority, and we’re glad we could meet your expectations. It was a pleasure serving you, and we truly appreciate your support. If you ever need anything in the future, please don’t hesitate to reach out. We’re here to help! Warm regards, The Thompson Family Team
Chuck
Very professional and nice to deal with.
Response from the owner:Thank you Chuck for supporting small business and for taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with our company and that our team was professional and pleasant to work with. At Thompson Family Plumbing, we strive to provide our customers with the highest quality service and professionalism, so it is great to hear that we were able to meet your expectations. We value your business and look forward to the opportunity to serve you again in the future.
Jennifer R.
Great service appointment from Dean! He was friendly and efficient, and I feel confident the work was both necessary and well done.
Response from the owner:Good morning, Jennifer. Thank you so much for taking the time to share your positive experience with our technician Ulyses. We are happy to know that you were satisfied with Ulyses during the duration of our visit as he was kind and patient. We strive to provide exceptional service to all of our customers and are grateful to know we were able to reach that mark while assessing your water heater. We truthfully appreciate your confidence in Ulyses and encourage you to reach out if you have any further questions or need any assistance in the future. Again, thank you for choosing Thompson Family Plumbing.
Virginia R.
Response from the owner:Virginia, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with our service. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.
Dad Darrell F.
a very knowledgeable and friendly technician who explained everything.
Response from the owner:Thank you for your 5-star review! We're thrilled to hear that our technician was knowledgeable and friendly, and that they took the time to explain everything to you. Providing excellent service and clear communication is our top priority. We appreciate your feedback and look forward to serving you again in the future!
Loran K.
Joe did a great job of explaining everything, including the why. Definitely recommend Thompson Family Plumbing!
Response from the owner:Thank you so much for your kind review! We're thrilled to hear that Joe provided exceptional service and clarity in explaining everything, including the 'why'. We appreciate your recommendation and look forward to serving you again in the future. Best regards, Thompson Family Plumbing Team
Doug Y.
Your plumbing teach Dean was very professional and experienced. He was able to extract a shower faucet valve cartridge from an old valve and save us a lot of money. Thank you Dean and Thompson Family Plumbing for your expert care.
Response from the owner:Doug, Thank you so much for your wonderful review! We're thrilled to hear that Dean was able to assist you effectively and save you money in the process. Our team strives to provide the best possible service, and it's always rewarding to know our efforts are appreciated. We'll make sure to pass your kind words along to Dean. Thank you for choosing Thompson Family Plumbing and Drain, and we look forward to serving you again in the future!
Norm W
My wife discovered a water leak last Thurs morning coming from our garage ceiling on her way to work.
She informed me and I turned off our water source. I called Thompson Family Plumming and I spoke to a pleasant female named Val. As I explained our situation she stated she would make this a priority call and the first tech available will see this and come to my home and diagnose my plumming problem today. That indeed did happen. Shaun arrived around noon time and diagnosed the problem. He explained what had happened, took pictures of the leak and explained opportunities and quoted a very reasonable price for repairs. I agreed and he set to work, repaired the leak, and tested our water for hardness and water pressure for Free and filed the results. All this was done by the time my wife came home from work to our home having running water. Such a pleasure to Experience a business who runs a smooth operation using such skilled employee's who knew how and did their jobs very well having customer care service at their forefront making me feel like their family member who cares. I have lived here for 52 yrs and such a Wonderful experience to see here.
I Highly recommend Thompson Family Plumming in LHC.
N W
Response from the owner:Norm, Thank you so much for your detailed and glowing review! We're so glad to hear that Val and Shaun could provide such prompt and thorough service to address the leak in your garage. It's always our goal to make sure every customer feels like part of the Thompson Family, and we're thrilled that we could resolve your plumbing issue efficiently and to your satisfaction. We appreciate your kind words and your high recommendation. It's customers like you that make our job a pleasure. We look forward to serving you again should you need us in the future
jay R.
Response from the owner:Thank you so much for the 5-star review, Jay! We are so excited to have earned your positive feedback for our plumbing services. Your five-star rating means the world to us and we are so grateful for your favorable rating. We hope to have the pleasure of helping you again soon. Thank you for choosing Thompson Family Plumbing & Drain.
Lake Arrowhead Realty - Frank S.
I wanted to thank Shaun Brand for his outstanding work and prompt communication with me during his recent job in Needles . Shaun was Timely, Professional, Courteous, and walked me through all phase of the job. He also, went above and beyond to help secure financing for the project. I highly recommend Shaun and Thompson Family Plumbing for your plumbing needs. Frank
Response from the owner:Thank you so much, Frank, for taking the time to leave us a 5-star review! We're thrilled to hear about your positive experience with Shaun and the service he provided. Shaun is a valued member of our team, and we're proud to see his dedication to timely, professional, and courteous work being recognized. Going above and beyond to assist with financing is just another example of his commitment to our customers. We'll be sure to pass along your kind words to Shaun and the rest of the team. Thank you for choosing Thompson Family Plumbing for your plumbing needs, and we look forward to serving you again in the future!
Carol S.
Technician Cody was GREAT! Very personable and professional. Explained everything...diagnosed...and repaired. He was very quick, efficient and clean. Gave me tips and options.
I felt very comfortable and happy I chose Thompson Family Plumbing. Thank you!!!!
Response from the owner:Thank you for your kind words, Carol! We are so pleased to hear about your experience with Cody. We strive to provide each and every customer with excellent service and it is great to know that we succeeded. Thank you for your confidence in us. We appreciate your positive review and your business. We are here to help whenever you need us!
Timothy W.
Joe Stepanian is an asset to your company, clean, timely, and a professional. No more issues with the water pressure, thanks. Tim Weis, owner, Diversified Glass Inc.
Response from the owner:Thank you so much for your kind words and positive feedback regarding Joe Stepanian's service. We're thrilled to hear that he was able to address the water pressure issues efficiently and professionally. Joe takes great pride in his work and is dedicated to providing top-notch service to our valued customers like yourself. We appreciate your business and look forward to serving you again in the future. If you ever need any further assistance, please don't hesitate to reach out.
Paul A.
Response from the owner:Thank you Paul so kindly for the 5-stars. We appreciate your business and look forward to serving you again in the future. If you ever need any further assistance, please don't hesitate to reach out.
Dan S (.
Arrived on time and completed the work in the estimated time. Both workers were very polite , friendly, and communicative. We'll definitely use Thompson Family Plumbing & Drain next time we need some plumbing work done.
Response from the owner:Thank you so much for your kind review, Dan! We are so glad to hear that our polite, friendly, and communicative staff provided you with a great service. We appreciate you choosing Thompson Family Plumbing & Drain for your plumbing needs, and we look forward to working with you in the future.
ellen S.
My 21+ year old water heater was beginning to leak, and I knew that I needed to do something sooner than later. After dealing with several plumbing companies who just can't seem to get a job done correctly, on time, or at budget, Thompson Family Plumbing has become my go-to plumbers when I want a job done right and in a timely manner. My past experience as well as today's job went better than I expected. Thompson Family Plumbing has always priced the job right and then over-delivered in the way of service. I have recommended Thompson Family Plumbing to friends who have had the same experience that I have had--true satisfaction for a professional job done right!
Response from the owner:Hi Ellen, Thank you so much for your kind words about Thompson Family Plumbing & Drain! We appreciate you stopping by and taking the time to share your experience. We strive to ensure that each customer is totally satisfied with their experience, and we're thrilled to hear that this was the case yet again. Our team of skilled plumbers are dedicated to delivering quality service that exceeds expectations, and we appreciate that you have recognized this. We are so happy to hear that you have been recommending us to friends, and we look forward to serving you and your family again in the future!
cesario R.
our plumber, Shaun Brand, was prompt, courteous, and very informative with providing all the information needed to get the job done. He was thorough, and he listened to any and all questions that I had for him.
I'm glad I signed up for the family plan so I can keep using Thompson Family Plumbing when needed.I like the fact that they take pictures of all the work they do.
Response from the owner:Cesario, we are thrilled to hear that you had such a pleasant experience with Shaun! We are so glad that you decided to sign up for our family plan, and we really appreciate your feedback about the photos we take. We take great pride in our efficient and reliable services and hope that you will continue to trust Thompson Family Plumbing & Drain for all your plumbing needs. Thank you again for your kind words!
Christi M.
They went above and beyond to help us with our plumbing problem. We cannot Thank them enough and Highly Recommend them to everyone. Thank you!
Response from the owner:Thank you so much Christi, for your glowing review! We're thrilled to hear that our team went above and beyond to assist you with your plumbing issue. Providing excellent service and ensuring our customers' satisfaction are our top priorities. We truly appreciate your recommendation and kind words. If you ever need assistance again in the future, please don't hesitate to reach out. Thank you for choosing Thompson Family Plumbing!
Tim J.
Juan was great! Helpful informative customer service oriented.
Response from the owner:Thank you so much Tim for this kind review on our fantastic Technician Juan. He has been such a great asset to our company with all the years of experience that he has. We’re so pleased to see that he took such great care of you and your property. If you need anything from us in the future, please feel free to reach out.
Trimline U.
The plumber, Dean Taylor, was very courteous and professional. He checked for any leaks and repair those, also. I would highly recommend Thompson Plumbing.
Response from the owner:Thank you so much for your kind words about Dean and the team here at Thompson Family Plumbing & Drain. We're so pleased that you had a positive experience with us and that you'd recommend us. We strive to provide excellent services to our customers and it means the world when we hear feedback like yours. We're always here to help keep your plumbing running smoothly, so please don't hesitate to reach out if you ever need our services in the future. Thank you again!
A R.
We had a water main leak around Thanksgiving. The TFP&D office was very responsive, helpful and got someone out to us in a reasonable amount of time. Our tech was Dean and he was terrific! He replaced our setup with some heavy duty piping and reinforcement. He worked hard and stayed at it even when it got dark (and it was cold). He followed up the next day and even after that when we had questions. I definitely recommend their service.
Response from the owner:Thank you for your kind words and feedback! We're delighted to hear about your positive experience with TFP&D and especially with Dean. We appreciate your recommendation and are here for any future needs or questions you may have.Stay leak-free! 💦🔧
Jan C.
I was very pleased and impressed with the the speed at which they were able to get someone to me since my need was essentially an "emergency" situation. I knew who was coming before he arrived which is helpful. His work was thorough and explained completely. The price was very reasonable. There were some extra tests performed which showed the need for further services which were fully explained and estimates given without pressure to decide on the spot how I would handle the situation. I'm very satisfied with the service.
Response from the owner:Hi Jan, Thank you so much for taking the time to leave a positive review for Thompson Family Plumbing & Drain! We are thrilled to hear that we were able to get someone to you quickly, and that the service was thorough and fully explained. We are also glad to hear that you found the price reasonable. Your kind words really mean a lot to us and we are so glad that you were satisfied with your experience. Thank you again for your review!
Brian S.
Thompson Family plumbing is great. I love how they call right after you send a repair request on their website and send someone out either that same day or the very next day.
Response from the owner:Hi Brian, Thank you for your 5-star review! We're thrilled to hear that you were pleased with the quick response time and that you found the service you received to be great. We at Thompson Family Plumbing & Drain pride ourselves on providing fast, efficient, and reliable service, and we are so delighted that your experience aligned with that. We greatly appreciate your kind words and your business. Best, Thompson Family Plumbing & Drain
Anna I.
Juan was very courteous, professional and knowledgeable, and when he had to come back to replace the water heater, with Mitch, he was also very courteous and professional. They both did an excellent job!
Response from the owner:Thank you for the kind words and high rating, Anna! We are happy to hear that Juan and Mitch were able to take care of your water heater needs. Your feedback is greatly appreciated and we look forward to helping you again in the future. Thank you for your trust in Thompson Family Plumbing & Drain!
KRISTIN B.
Rex and Cameron did a fantastic job. I had options and picked the one that worked best for me. They were fast and professional. I've used Thompson before and will definitely use them again.
Response from the owner:Dear Kristin, Thank you so much for taking the time to provide us with such an encouraging review! We are thrilled to hear that Rex and Cameron were able to help you find the solution that worked best for you and that they did so in a fast and professional manner. We always strive to provide quality service to all of our customers, including you. We are delighted that you have used Thompson Family Plumbing & Drain before and plan to do so again. We appreciate your business and look forward to serving you in the future. Sincerely, Thompson Family Plumbing & Drain
Julie K.
Very friendly and upfront. They got the job done timely. I would highly recommend the Thompson Family!!
Response from the owner:Thank you so much for your kind words! We're thrilled to hear that you had a great experience with the Thompson Family. If you ever need assistance again, don't hesitate to reach out. We truly appreciate your recommendation!
trish R.
We’re so happy with the company and service that we received. We were able to get immediate service. Joseph S. was our technician and he did a great job. He was able to get our water heater and regulator replaced. We really appreciate good hard work and will definitely be returning customers for our plumbing needs.
Response from the owner:Dear Trish, Thank you for your glowing review! We're thrilled Joseph S. could swiftly replace your water heater and regulator. Your satisfaction is our priority, and we're grateful for your trust in our services. Looking forward to assisting you again! Best regards, The Thompson Family and Team
A G.
My septic is working again thanks to Thompson Family Plumbing. I highly recommend them. It gets no better than Tywone Cotton and Joe Stepanian. They were friendly, honest and experienced plumbers who quickly assessed the issue and fixed it in a timely manner. I know I’ll be using this company for all our plumbing needs in the future and you should too!
Response from the owner:Thank you A Garcia, for your fantastic 5-star review! Your kind words about our team members, Tywone Cotton and Joe Stepanian, are truly appreciated. We take great pride in having professionals like them on our team, and it's heartening to know that their friendliness, honesty, and expertise made a positive impact on your experience. We understand the importance of a timely resolution when it comes to plumbing issues, and we're delighted that they were able to address the issue promptly. Once again, thank you for choosing Thompson Family Plumbing. We value your trust and are grateful for the opportunity to serve you.
Erick G.
I've used Thompson's several times because they are straight forward, professional, and fair. I've even recommended them for service at my mother's house.
Response from the owner:Thank you for sharing your positive experience with us! We're thrilled to hear that your experience was straightforward, professional, and fair in services. It's wonderful to know that you've also recommended us to your mother. Thank you so much for that! We hope both you and your mother continue to have excellent experiences with our services in the future.
AL S.
GREAT SERVICE.
Response from the owner:Thank you Al for the 5-star review! We're thrilled you had a positive experience. Your feedback means the world to us
Jeffrey S.
awesome job, he worked with my mom, excellently, and fulfilled every need that my mom asked him to do that special to me
Response from the owner:Jeffrey! Thank you so much for your kind words! It was a pleasure working with you and your mom, and we are thrilled to hear that we could meet her needs. If there's anything else we can do for you or your family in the future, please don't hesitate to reach out. we appreciate your positive feedback! Warm Regards, Thompson Family Plumbing and Drain!
Julie L.
Response from the owner:Thank you so much, Julie! We are so happy that our services were able to deliver the results you were looking for. We appreciate your five star rating. We take customer satisfaction seriously, and are glad to have earned your trust and confidence. Thank you again for your positive review!
Dee T.
Ulyses Ramos went above and beyond putting our yard back together. He is a very honest and hard working employee
Response from the owner:Dee, it's wonderful to hear such positive feedback about Ulyses and the effort he put into restoring your yard. We greatly appreciate your taking the time to share your experience with us. Ulyses's dedication, honesty, and hard work are qualities we value in our employees, and it's rewarding to see that he exceeded your expectations. If you ever need any further assistance or have more projects in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to serving you again. Thank you for choosing our services!
Adam W.
Joe is a true professional: knowledgeable, courteous, friendly. We called to get one problem dealt with and he ended up fixing another plumbing issue. He explained everything he was going to do and showed us after he was finished.
Wouldn’t hesitate to recommend Thompson Family plumbing.
Response from the owner:Dear Adam, Thank you so much for taking the time to share your positive experience with our plumbing services, specifically highlighting Joe's professionalism and expertise. We're thrilled to hear that Joe not only addressed the initial issue but went above and beyond to fix another plumbing problem. Your kind words about Joe being knowledgeable, courteous, and friendly are truly appreciated. It's our commitment to providing exceptional service, and we're delighted that Joe's efforts resonated with you. We're also pleased to hear that Joe took the time to explain the steps he was taking and showed you the results afterward. Clear communication is a priority for us, and we're glad it added to your overall satisfaction. Thank you for choosing Thompson Family Plumbing, and we're honored to have earned your recommendation. Should you ever need assistance in the future, please don't hesitate to reach out. Best regards, Isabel - Customer Service Representative at Thompson Family Plumbing
Isabela R.
Response from the owner:Thank you so much Isabela for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with our Company. Your feedback means a lot to us, and we're delighted to have exceeded your expectations. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.
Raymond S.
It was a pleasure to have Joseph do our gas line and water pipe changes for our remodel. He explained what he was doing and updated connections that will make it easier to install our sink when the time comes. Thanks!!
Response from the owner:Raymond, Thank you so much for sharing your positive experience with Joseph's services during your remodel. We are delighted to hear that he provided clear explanations and went the extra mile to update connections for your sink installation. If you have any more plumbing needs in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again!
Irene V.
For all of thompson plumbing very professional and kind and to our technician Joe s. What a kind and professional tech and worked hard to make sure I would have my water back on ! Thank you so much !
Response from the owner:Irene, thank you for taking the time to leave such a positive review and for highlighting the professionalism and kindness of your service professional, Joe. We greatly appreciate your feedback and are delighted to hear that Joe went above and beyond to ensure you had your water restored promptly. We take pride in delivering top-notch service, and your satisfaction is our priority. If you ever require assistance in the future or have any plumbing needs, please don't hesitate to reach out. We're here to help, and we thank you for choosing Thompson Family Plumbing!
Aniyah L.
Response from the owner:We're thrilled to hear about your positive experience with our services! Thank you for taking the time to share your feedback. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
Katie I.
On a Sunday I discovered wet carpets and water damage to walls after the house was vacant for a week and was in a bit of a panic until I was able to schedule an appointment the next day! Daniel came on time and was very professional and found a leaking pipe in the wall. He was able to fix it right away. He was professional and courteous and did a great job.
Thanks for your great service!
Response from the owner:Katie, Thank you for your kind words and thank you so much for taking the time to leave us this wonderful 5-star review! We're thrilled to hear about your positive experience with Daniel and how he was able to address your issue promptly and professionally. Our team is always dedicated to providing top-notch service, especially during those unexpected moments of panic. Please know that we're here for any future needs you might have. Thanks again for choosing our service, and for your kind words!
Karie L.
They were very professional and knowledgeable. I would not hesitate to use them again
Response from the owner:Thank you so much, Karie! We truly appreciate your kind words and are thrilled to hear about your positive experience with our team. We're here whenever you need us, and we look forward to assisting you again in the future. Have a fantastic day!
Emma S
Dean did an excellent job, was friendly, and is very honest. He was on time, put on booties to protect my floor without me asking, and finished the job fast. It turned out to be an easy fix and the price was excellent and fair. Thompson will get my business from now on.
Response from the owner:Good afternoon, Emma. Thank you so much for taking the time out of your day to leave our company and technician Dean for such a kind review. We are glad to know that Dean was able to provide you with efficient services while also being honest, and friendly, and getting the service done in a timely manner for you. We are also glad to know that the drain for your tub has been corrected and is working as it should now. We also appreciate the opportunity to have served you and look forward to assisting with any of your future plumbing needs. Thank you for the recommendation and for highlighting our technician Dean. Please do not hesitate to reach out if we can ever be of any further assistance. Again, thank you for choosing Thompson Family Plumbing.
Frankie M.
Daniel did a great job and gave me the best price he could. When I need a plumber again I will request him.
Response from the owner:Good morning, Frankie. Thank you so much for taking the time to leave such kind words in regard to our technician Daniel. We are happy to know that Daniel was able to provide you with top-notch services and was able to offer you with reasonable pricing. We strive to provide all of our customers with fair pricing and a 5-star experience and are glad to know we were able to reach this expectation for you throughout the duration of our visit. We highly appreciate your business and encourage you to reach out if we can ever be of any further assistance. Again, thank you for choosing Thompson Family Plumbing.
William B.
Nick and helper were great in fixing a complex plumbing problem and did a top notch installation of my hot water heater! Both were very knowledgeable, friendly, and responsive to my questions!
Response from the owner:Good morning, William. Thank you so much for taking the time to share your positive experience with our technician Nick and his helper Ismael! We highly appreciate the opportunity to have served you as it has been our honor. We are glad to know that Nick and Ismael were able to assist with getting that new water heater installed for you and that you were satisfied with the provided services. We are also happy to know that Nick took the time to answer your questions and explain his process throughout the duration of our visit. We encourage you to reach out if we can ever be of any further assistance. Again, thank you for choosing Thompson Family Plumbing!
Nicole W.
This was my first time using Thompson Family Plumbing and loved them . Ulysses was on time very nice. He took the time to talk to me about what he would be doing. He answered all my questions and was very polite. I will definitely be using them again in the future.
Response from the owner:Good Morning Nicole! Thank you so much for choosing Thompson Family Plumbing for your plumbing needs! We're thrilled to hear that Ulysses provided you with excellent service and took the time to explain the work to you. We pride ourselves on delivering professional and friendly service to our valued customers like you. We truly appreciate your feedback and look forward to serving you again in the future. If you ever need assistance, don't hesitate to reach out. Thanks again for your support!
Tina C.
Vincent was courteous, answered all my questions. He was professional and able to communicate clearly as to the issues. I am very pleased that my repairs will last and Vincent left with my bathroom spotless. Thank you Vincent.
Response from the owner:Tina, Thank you so much for taking the time to share your positive experience with Vincent! We're delighted to hear that he provided courteous service, answered all your questions, and displayed professionalism throughout the process. We take pride in our team's ability to deliver lasting repairs, and we're thrilled that you're pleased with the outcome. Vincent's attention to detail is commendable, and we're glad he left your bathroom spotless after completing the repairs. We greatly appreciate your feedback and your trust in our services. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're here to help!
Daniel A.
Dean did a great job. He was professional, knowledgeable, friendly and extremely helpful!
Response from the owner:Thank you so much for taking the time to leave us a fantastic 5 Star review! We truly appreciate your kind words and are so happy to hear about your experience! We are so happy to know that Dean met and exceeded your expectations. We are proud to have him as apart of our team, we will be sure to pass along your kind words to him. We are grateful for the opportunity to assist you and are here to help with anything you need in the future. You have a great day and thank you for your kind review!
Nathan G.
Riley Nason with Thompson Family Plumbing was top notch. As a new homeowner, this was my first plumbing issue I’ve ever encountered. I Google searched for local plumbers, Thompson was one of the first to come up that served Colton, CA, after reading through a few reviews I called them up and booked my appointment for the following day. Riley came out, diagnosed my problem, and went to work. He was extremely kind, thorough, professional, and sincere. He efficiently cleared my upstairs toilet that overflowed and leaked into the downstairs bathroom, as well as replaced the old toilet all together and did a fine job. He also offered recommendations for other work we can do to fix my leaking shower. Reasonably priced for the amount of work I had him do within a few hours. I’ll definitely work with Thompson Family Plumbing again.
Response from the owner:Good afternoon Nathan, Thank you so much for taking the time to leave such an awesome review. Riley is one of the most passionate technicians we have at our company and we are so glad that his passion has been acknowledged by amazing customers like you. Please know that if you ever need anything in the future we would be more than Happy to get him back out to your home.
Daniela R.
I’ve called Thompson Family Plumbing for a few years now and they have always showed up, acted professionally and fixed my problems efficiently. The last couple of visit we had Michael Byars and he was friendly and super helpful.
Response from the owner:Good afternoon, Daniela. Thank you for taking the time to write such a positive review in regard to your experience with our company and our technician Michael. We are happy to know that you have been a loyal customer for a few years now and that we have been consistently providing you with prompt and efficient services. We're also glad to hear that Michael was able to assist you during our last visit. We appreciate the opportunity to have served you and encourage you to reach out if we can ever be of any further assistance. Again, thank you for choosing Thompson Family Plumbing.
Bob S.
Michael B. was great! He was punctual, very professional and took his time to educate me as a homeowner as to troubleshooting plumbing issues. He didn’t try to oversell me for anything. He even played with my dog for a good while! He left my house cleaner than when he arrived. Will definitely be using them again. P.S. Mike needs a promotion!
Response from the owner:Good afternoon, Bob. Thank you so much for taking the time to write us such a positive review in regard to your experience with our technician Michael. It's great to hear that he was professional and took the time to educate you on how to troubleshoot your plumbing issue. It's also great to hear that Michael was able to bond a little with your dog and left your house cleaner than when he arrived. We highly appreciate the opportunity to serve you as it has been our honor and will be sure to pass along your kind words to Michael. Please feel free to reach out to us if you ever have future plumbing issues! Again, thank you for choosing Thompson Family Plumbing.
Charlie E.
First of all I talked with a pleasant knowageable person called Tracy which set up the appointment and follow up with tracking so I could see exactly when and who was going to have the pleasure to meet along with a photo. I felt I had a connection with Nick before he arrive. Nick has to be the most professional and honest man I have met. He not only did a great job of replacing my hot water heater shutoff valve. I had several estimates for a tankless water heater. Great job Nick and I can see nothing but great thing happening in your life. Being a tradesman myself I can appreciate your honest attitude and love for your trade.
Response from the owner:Good morning, Charlie. Thank you for taking the time to share your experience with us! It's great to hear that Tracy was able to provide you with excellent services while setting up the appointment and keeping you updated throughout the process. It's also wonderful to hear that you appreciated the added touch of being able to see who would be coming to your home. We are happy to know that Nick was able to exceed your expectations with his professionalism and honesty. We're sure he'd be more than happy to hear that you were satisfied with the provided services and will ensure he receives your kind message. We're also glad to hear that he was able to help with your water heater and provided you with several estimates for tankless options. Please feel free to reach out if we can ever be of further assistance. Again, thank you for choosing Thompson Family Plumbing!
Marissa M.
I was very pleased with the technician Vincent Baumann. He was very knowledgeable and pin pointed the issues I’m having with my kitchen and bathrooms. I look forward to getting the work done soon with this company.
Response from the owner:Good afternoon, Marissa. Thank you for taking the time to leave a positive review regarding our technician Vincent. We're happy to know that you were pleased with his knowledge and expertise in pinpointing the plumbing issues you have been occurring in your kitchen and bathrooms. We are grateful to have the opportunity to work with you and assist with all your plumbing needs! We pride ourselves on providing efficient and reliable services and are confident that we can exceed your expectations. Please do not hesitate to reach out if you have any questions or need any further assistance! Again, thank you for choosing Thompson Family Plumbing.
JD G.
The experience went without a hitch. Men took care of all my worries, gave a fair price and most importantly were friendly and professional. Five stars.
Response from the owner:Good afternoon, JD. Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that our technician Nick was able to address all of your concerns regarding your gas leak and provided you with friendly and professional services. It means a lot to our team to know that our hard work and dedication to providing excellent services are recognized by our customers. Please feel free to reach out if you ever have future plumbing needs, as we are more than happy to help! Thank you for choosing Thompson Family Plumbing.
Steven H.
We would like to thank the crew at Thompson Family Plumbing for courtesy, professionalism and kindness. We highly recommend this company because when you have spend a good bit of money, it is great to have confidence in the people who are doing the work. Thank Andres, Mike and Tracy!
Response from the owner:Good Morning Steven, wow thank you so much for this incredible review on your experience with your team. We are so happy that this was the service experience you were left with. We appreciate your business and appreciate you trusting our team to get this all resolved for you. If you ever need anything or have any questions always feel more than welcome to reach out. Have a great rest of your weekend!
Linda H.
Andres and Mike worked as a professional and experienced team when they had extensive repairs to complete in our bathrooms. They kept the area clean and were considerate in every way. They consulted us as they worked and the results are wonderful.
We thank you Andres, Mike and Tracy. Tracy, we appreciate you for the professional and informative way you handled our initial call.
Response from the owner:Good Morning Linda, thank you so much for taking the time to leave this amazing review. We are so thrilled that you were left with this over all service experience. We appreciate you trusting us to get this all resolved for you, I will defiantly pass along the kinda message to the rest of the team. If you ever need anything or have any questions always feel more than welcome to reach out. Have a great rest of your weekend!
Dmac M.
Ulysses came on his own and took care of our leaks under our kitchen sink and drain. We haven't been up to our cabin since his repair so I'm hoping everything is fine when we go up next week!
Response from the owner:Good afternoon, Dmac. It's great to hear that our technician Ulyses was able to take care of the leaks under your kitchen sink and drain. Our team always aims to provide reliable and efficient service, even when working on projects independently. We appreciate your positive review and hope that you have a worry-free experience with your plumbing when you visit your cabin next week. Thank you for choosing Thompson Family Plumbing!
Christy H.
I had a great experience with Thompson Family Plumbing. They are very friendly and keep in touch with you every step of the way through texts and calls. Our technician, Daniel, was great. He told us exactly what we needed and what it would cost to fix the toilet and hook up our new water softener. I was so pleased with the whole experience that I will definitely use their services again.
Response from the owner:Good morning, Christy. Thank you so much for taking the time to leave such an amazing review and such kind words in regard to our technician Daniel. We highly appreciate you providing us with the opportunity and are happy to know you can enjoy that water softener! Please feel free to reach out if we can ever be of further assistance as we are more than happy to help!
Heather R.
Andres came out to replace an old faucet on an even older sink. He did an excellent job and was very friendly. He even went above and beyond to shovel snow away from our water valve. We have a very old home in the mountains and I am sure we will be needing more plumbing work. We will definitely call them back. Highly recommend.
Response from the owner:Good morning, Heather. We would like to thank you for your support and for providing us with the opportunity to serve you! We are glad to know that you were satisfied with the provided services by our technician Andres. We want you to know, if you ever have future plumbing needs, we are always here to help.
XiaoDan Z.
William did excellent job, 👏 very patience to explain everything to me .
Response from the owner:Thank you so much for your trust and support. We truly value you as a customer. Please let us know if there is ever anything that you need in the future, we are only a phone call or email away!
Leatrice J.
Andres came to our home and was very professional, polite, and knowledgeable. His assistance with our plumbing issues is very appreciated.
Response from the owner:Good Morning Leatrice, I am so happy everything went great at the visit with the Technician. I appreciate you taking the time to leave this review on your experience it means a lot that this was the experience you had and for trusting us to resolve these issues. If you ever have any questions or need future assistance always feel welcome to give us a call we are more than happy to help. You have a great day!
Audrey H.
Dean was on time for the appointment. He was very professional and friendly. The jobs were completed without any drama. He was neat and clean and cleaned up after the job. We are very impressed and now have a go-to plumbing company.
Response from the owner:Good Morning Audrey, we are so happy that everything went great at the visit you had with Dean. We appreciate you taking the time to leave this review on your experience and appreciate your feedback. If you ever have any questions or need future assistance please feel more than welcome to reach out we are more than happy to help. Have a great day!
Marlin T.
I was very pleased with the repairman, Vincent, and the apprentice working with him, Blake. Why?
* Always on time to start (allowing for traffic issues).
* Very realistic break for lunch and supplies.
* Finished when he said they would both days.
* Helpful. Always willing to answer my questions, explain my options, and describe the situations they found.
* The description of the situation he gave coincided with previous Plumber’s assessments.
* Since I’m not knowledgeable about Plumbing, I can’t realistically evaluate the work they did. But the Before and After pictures say a lot.

Based on the work they did, I will definitely recommend them and will use this company for any future plumbing jobs.
Response from the owner:Thank you so much for taking the time to share your experience with us. We're delighted to hear that Vincent and Blake provided you with excellent service. We take pride in our team's professionalism, punctuality, and dedication to customer satisfaction. It's wonderful to know that they were helpful, transparent in their explanations, and that the work they performed met your expectations. We understand that plumbing can be complex, and we always aim to provide clear information to our customers. Your recommendation means a lot to us, and we look forward to serving you in the future for any plumbing needs you may have. Please don't hesitate to reach out whenever you require our services. Thank you for choosing our company!
Marisol M.
Satisfied with service , quick and easy to book. They had some one come and check same day I called. Ulysses was great.
Response from the owner:Marisol, thank you so much for the opportunity to serve you. We are happy to hear you had a great experience with our company and with Ulyses. Please let us know if we can be of any assistance in the future.
SAWINDER S.
Ulysses services our water heaters. He was very professional and courteous. Will highly recommend the plumbing services.
Response from the owner:Good Morning! We want to thank you so much for taking the time to leave this amazing review and for trusting us to resolve your plumbing needs. We are very happy this was the service experience you had with our technician. If you ever need any future help or have any questions always feel more than welcome to reach out.
tonya B.
Great communication and made it the day we called. Easy to work with. Profesional. Thank you!
Response from the owner:Tonya, thank you for your feedback. We appreciate your support and are pleased to hear our team did a job well done. Please if you need any further assistance of any plumbing services in the future, you know you can count on us!
Jennette F
Jacob was very professional, very helpful, and very knowledgeable. We originally used them to come out and repair our tankless water heater. Ended up getting a brand new one, due to his knowledge and expertise. Also had a water treatment system installed at that time. We then had them come out a second time to repair a toilet. Jacob and the customer support has been outstanding! Will use them again for sure.
Response from the owner:Thank you so much for such an amazing review. We appreciate your business and look forward in working with you in the future. Also, please know should you have any future plumbing needs we are only a call or email away. Have a wonderful day!
Alexis C.
I called Thompson Plumbing and they sent a technician out the same day to help me with my water heater. It felt like the whole team actually cared about me as a human rather than just a customer. They really went above and beyond for me in the water heater installation and I really appreciated it! Especially with the weather turning.
Response from the owner:Thank you so very much for calling us to assist with the issues with your water heater. We are happy to hear our technician and team took such great care of you. We appreciate your business and are happy to assist with any needs in the future.
Alex B.
Jacob did the best he could with a less than ideal situation due to the age of our bathtub. The work he did seems to have resolved our issue until we can get a new bathtub.
Response from the owner:Alex thank you for taking the time to share this wonderful review. We are so happy to hear that Jacob was able to help. We value your feedback and thank you for your business we we hope you have a wonderful rest of your day. Please feel free to reach out should you need anything in the future.
Ray S.
I can not tell you how nice it was to call a plumber, have them come out in a timely matter, solve the problem quickly and professionally, and reasonably priced. Ulysses was great and professional. Did not act like other plumbers who just tried to rip you off with un needed repairs.
Response from the owner:Good Morning Ray, Thank you so much for trusting us with your home and thank you for taking the time to leave this amazing review. We are so happy this was the service experience you had, Ulyses is so happy you were left with this experience. If you ever have any questions or need future help always feel welcomed to reach out. Have a great day
Morgan S.
Had a water main break in my front yard. Couldn't get anyone to come out for days. Called Thompson and they came out the same day and fixed our main. Jacob, the technician was incredible! Friendly, professions and worked incredibly hard to get our water turned on the same day.
Will never call another plumbing company again, and I will request Jacob every time! Thank you Thompson for getting our water back!
Response from the owner:Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you've placed in Thompson Family Plumbing and we are so happy to hear you had an awesome experience with our technician. Please, contact us in the future whenever you're in need of any assistance
Monique D.
This was clearly explained What had to be done very very patient understood this was a excellent job I will highly recommend that he comes back again to fix my tub this is the second time he’s come here he’s done an excellent job over 100% thank you again for your time and patience with me you did an excellent job and deserve a raise thank you again
Christopher Owens
Response from the owner:Good Morning Monique, thank you so much for taking the time to write this review. We appreciate your feedback so much and will pass the kind message along to chris. If you ever have any questions or need future assistance please feel more than welcome to reach out. Have a great day!
Jim C.
This was a difficult situation to fix because he had to repair another companies huge mistake that was made previously. He figured it out and solved the problem to our total satisfaction. Great job Jacob
Response from the owner:Jim, thank you so much for taking the time to write this wonderful review. We sincerely appreciate your feedback. We are happy to hear that Jacob was able to resolve what sounds like a stressful situation and provide a great experience. We will be sure to give Jacob some extra recognition for providing such devoted service. We hope you enjoy the rest of your day and should you need anything please feel free to give us a call. Thank you again!
Bobbi B.
Response from the owner:Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you've placed in Thompson Family Plumbing.
Brian R.
They showed up on time and were very professional. The technician, Donald Thomas, was friendly and knowledgeable.
Response from the owner:Good Afternoon Brian, we are so happy that you had a great experience with Donald! Thank you for taking the time to leave this very kind review, I will go ahead and pass along the kind message to Donald. Thank you for trusting us for your plumbing needs! Have a great day and always feel welcomed to reach out with any questions.
Brian G.
Ulyses, was the plumber that showed up to my Wrightwood home. He kept me informed of possible arrive time, prompt, professional, informative, seemed to sincerely want to do the best option. So far service has been A+
Response from the owner:Brian, you and Elliot, both have been so fantastic to work with. We are so appreciative of the confidence you've placed in our company!
Keith D.
Jacob was very professional and thorough
in his estimate for everything we discussed .
I Highly recommend Thompson Family Plumbing.
Response from the owner:Thank you Keith. We thank you for these kinds words and we appreciate the recommendation.
Honeyt M.
Jacob installed a new water heater for me. He was very prompt, professional and friendly. Jacob installed the water heater in just a couple of hours. Jacob appeared to be well trained and cleaned up after himself. Very satisfied with his work
Response from the owner:Thank you so very much for calling us to assist with the issues with your water heater. We are happy to hear our Technician and Team took such great care of you. We appreciate your business and are happy to assist with any needs in the future.
Carlos P.
I would highly recommend Thompson Family Plumbing as a professional plumbing contractor.
The service technician Andres was personable, polite, professional, and punctual.
He actually stayed late to complete the repairs he promised.
In this day and age it's a wonder to actually find a professional home repair company.
Andres was great, as was the whole office staff, and the Conseirge Team.
I will definitely use their services again.
Response from the owner:Hi Carlos! Thank you so much for taking the time to share your experience. We appreciate it!
Jean H.
We used Thompson's 2 months ago to repair a frozen pipe and hose bib. They sent Dean and he did an excellent job...this past week at 10pm, our pipe backed up and flooded our bathroom. I emailed Thompson's immediately, explained the problem, they called first thing the next morning and sent Jacob Martinez out to find the problem. It turned out to be somewhat complex. We had roots, rocks and a sagging clogged pipe that needed to be replaced. Jacob is the hardest worker we have ever seen! This was a very difficult job! He had to hand dig, remove and replace several feet of pipe under the house in very limited crawl space! We will never use another company or plumber. Thank you Thompson's for your incredible customer service, professionalism, and follow through. Jean and Dave Hamilton
Response from the owner:Hi Jean! Thank you for taking the time to write this review for us. I'm so happy we were able to help!
Judy W
We bought a fixer upper house in Lake Arrowhead and had no idea of the number of Plumbing issues we would have. Richard Reaster's expertise, helpfulness and ability to diagnose and quickly repair leaks, faucets, toilets, and septic tank issues, saved us a lot of grief. He even found additional issues that need repair before they happen. His ideas on how we can move a washer and dryer to a new area as inexpensively as possible make him a great asset to his company. I highly recommend Richard for your Plumbing needs
Response from the owner:Thank you Judy. We are so thankful for your trust and confidence in our company and Richard. Please let us know how can be of any additional service for any future plumbing needs
Pama K.
Response from the owner:Good Morning Pama! Thank you very much for the 5 star review. We appreciate you taking the time to let us know you had a great experience! Thanks again.
James C.
Water heater pressure relief valve replacement
Response from the owner:James, thank you for taking the time to leave us a 5 star review. We're really happy that your service experience went great. Should you have any questions or need future help always feel welcomed to contact us. Have a great day and thank you for your business!