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Donald T.
Fast quality service at a fair price.
Response from the owner:Thank you for your kind words and for taking the time to leave a review! We’re so happy to hear that our team delivered quick and reliable service. Your support means everything to us, and we’re always here if you ever need assistance in the future!
Trish D.
We only call these experts for our plumbing needs! They have been helping us for years! Professional, reliable and super competent. And…just a super nice group of folks! They truly are FAMILY plumbing!
Response from the owner:Your feedback means so much to us! We’re thrilled to know our team was able to provide quick and reliable service. Thank you for sharing your experience—we’re here for you whenever you need us!
Barbara R.
Thompson family business always is quick to respond and extreme professional! Very knowledgeable! Would highly recommend!
Response from the owner:Barbara, Thank you for taking the time to share your experience! We’re delighted that our team was able to provide the quick and efficient service you deserve. Your satisfaction is what drives us, and we appreciate your support!
Brenda H.
Austin and Blaine were fantastic! They showed up
On time and were very helpful and very professional! We will definitely be using Thompson Family Plumbing for all of our future plumbing needs . Thanks again guys !
Response from the owner:We truly appreciate your thoughtful review! It means so much to us that you took the time to share your experience. We’re delighted our team could provide fast and efficient service. Your satisfaction is our top priority—please don’t hesitate to reach out if you ever need us again!
Kimberly M.
Very professional and provided me with the diagnostic information I needed. Stayed in contact with me via text before arrival and provided very detailed explanation and work needing to be done. Very nice crew.
Response from the owner:We’re so happy to hear that you had a great experience with us! Providing fast and efficient service is always our goal, and knowing we met your expectations means a lot. Thank you for your kind words and support!
john C.
All employees associated with Thompson plumbing were excellent, courteous and professional.I would highly recommend to all family and friends
Will definitely use the next time I need those services. John Claunch
Response from the owner:We truly appreciate your thoughtful review! It means so much to us that you took the time to share your experience. We’re delighted our team could provide fast and efficient service. Your satisfaction is our top priority—please don’t hesitate to reach out if you ever need us again!
Tony M.
Everyone from Thompson Family Plumbing was extremely courteous and professional. Despite encountering unexpected problems the job was completed professionally and on time. I was very pleased with their service
Response from the owner:Dear Tony, Thank you for your 5-star review and for sharing your experience with Thompson Family Plumbing. We’re glad to hear our team provided courteous and professional service, even when unexpected challenges arose. Completing the job on time and to your satisfaction is always our priority. We appreciate your trust in us and are here whenever you need plumbing services in the future. Your feedback means a lot, and we’re grateful for your support. Best regards, The Thompson Family Plumbing Team
L V
This company was quick to come out, explained everything, from ppl in office to service text were beyond professional and were compassionate to how hard paying a bill can be and did all they could in their power to discount as much as possible, they even kept me updated on time service man would arrive, we had a lot of things to take care of and even their empathy was beyond amazing they sent us pizza as they could see I had a very emotional day, please give them your business
Response from the owner:We’re so happy to hear that you had a great experience with us! Providing fast and efficient service is always our goal, and knowing we met your expectations means a lot. Thank you for your kind words and support!
troy G.
They were great and got the job done. I would definitely use them again. The best thing was the same-day service.
Response from the owner:We’re so happy to hear that you had a great experience with us! Providing fast and efficient service is always our goal, and knowing we met your expectations means a lot. Thank you for your kind words and support!
Carolyn O.
Ryan and his sidekick were very thoughtful. Took them one day to dig though rock hard dirt. Felt for them. Moms thanks them alot.
Response from the owner:We’re incredibly grateful for your review! It’s wonderful to hear that our team delivered fast and efficient service. Your trust and support mean the world to us—please don’t hesitate to reach out if we can ever help again!
Joe N.
We hired Thompson Family Plumbing to epoxy line our 1960’s house cast iron drain lines. They sent technicians Eden, Brandon, Justin and Travis. All were very knowledgeable and competent. They completed the job quickly and professionally with minimal disruption to our daily life.
The experience was great and my wife and I would highly recommend Thompson Family Plumbing.
Response from the owner:Joe, Thank you for the 5 stars!! We sure are happy that you had an excellent experience with us. Thank you for taking the time to let us know, have a great week. Lindsey Operations Manager
Sam L.
Response from the owner:Thank you for taking the time to share your review with us!
david G.
Contacted the company late on a Friday evening regarding an unknown plumbing issue in a 60+ year old home in Oldtown Kingman. Monday morning, I had Eden, a Master Plumber and Travis on site to diagnose the problem. I soon had a probable cause, plan of action and price quote to address my problem. All the paperwork was completed digitally on site and provided seamlessly.
Tuesday arrived with Branden to gain access and prep the cast iron pipe for provision of a spray on polymer substance on the inside of the pipe, thus avoiding a very costly and time consuming process of digging up and exposing the offending pipe.
Wednesday, Travis and Brandon returned to apply the interior coating as well as remove and replace a vertical cast iron stack.
I was profoundly impressed with Travis and Brandon's professionalism, communication and overall work ethic. They provided information detailing the specifics of the process and potential pitfalls.
This is the second older Kingman home we have taken on as a 'retirement project' and I cannot stress how refreshing it was to work with this company in general and these gentleman in specific.
I highly recommend Thompson Family Plumbing for any plumbing or drainage issues, it is refreshing to encounter companies and people that obviously take great pride in their craft and service.

David Guernsey RN
Response from the owner:We appreciate your feedback. Thank you for the review!
Matthew W.
Response from the owner:We're overjoyed to see your 5-star rating! Thank you for sharing your positive experience with us.
Leo S.
Very professional. Fair price.
Response from the owner:We are so glad to hear it! Thank you for your review!
Larry R.
Response from the owner:Thank you for the review! We appreciate your feedback Larry.
William C.
Response from the owner:Thanks for the positive review William!
Douglas F.
I recently had my home re-piped by Thompson Family Plumbing. I found the plumbers to be knowledgeable, informed and professional. The workers on-site were able to effectively answer concerns in a clear manner as needed. The work was done to my satisfaction.
Response from the owner:Thank you for taking the time to share your review with us!
James L.
I am doing a major addition to my home, moving my septic, adding two bathrooms, and a laundry room. Thompson has been involved a short time, but have been a driving force in getting this project moving.
Response from the owner:Thank you so much for your 5-star review, James! We truly appreciate you trusting Thompson Family Plumbing with such a major addition to your home. It’s been our pleasure to help get this project moving, and we’re excited to see it come together for you. If you ever need anything along the way, don’t hesitate to reach out. We look forward to continuing to work with you!
kirk M.
Awesome company. They got me squared away on a Saturday. Professional job!
Response from the owner:Kirk, We are so happy to hear you’re taken care of and can enjoy the rest of your weekend, if you need anything just give us a call!
Lee L.
Thank You Riley Great Job yesterday! YOU DA MAN! Shout out to John, Devynn, & Alex. You All Operate Like A Well Oiled Machine
Response from the owner:Thank you so much for taking the time to leave us a 5 star review!
Bill F
Thompson plumbing did a fine job installing my new water softener. Riley is an excellent technician.
Response from the owner:Thank you for your 5-star review! We're so glad to hear that you're happy with your new water softener and that Riley provided excellent service. We’ll be sure to share your kind words with him! If you ever need anything in the future, don’t hesitate to reach out. We appreciate your support! - The Thompson Family Plumbing Team
Valerie L.
Excellent experience. It's the first day and I can feel the difference. Chris and our installer were Excellent
Response from the owner:Thank you so much for your kind words! We’re thrilled to hear you’re already feeling the difference after just the first day. They will be so happy to know their hard work and excellent service made such a great impact. We truly appreciate your feedback and your trust in us!
dennis N.
Your team was jolly on the spot both were polite, answered questions not messey and got the job done.
Response from the owner:Dennis, Thank you so much for the five star review, we appreciate your positive feedback! We are here for any future needs, have a wonderful weekend.
Darrell H.
Response from the owner:Thank you for the 5-star rating! We're glad we could meet your plumbing needs. If you ever need assistance in the future, don’t hesitate to reach out. We appreciate your support! Thompson Family Plumbing.
kirk M.
Response from the owner:We truly appreciate your 5 star review and are thrilled to hear that you had a great experience with our team. Providing top-notch service and customer satisfaction is always our goal. If you ever need anything in the future, we’re here to help! Thanks again for choosing us! 🚰🔧
Kevin R.
Eden and the crew did a great job at finding the cause of the problem and had a game plan for repairs.
Response from the owner:Thank you so much, Kevin, for your 5-star review! We’re thrilled to hear that you had such a positive experience with Thompson Family Plumbing & Drain. Our technician, Eden, takes pride in providing quick, reliable service, and we’re glad to know he was able to resolve your plumbing issue efficiently. We always aim to minimize disruptions and ensure everything is working perfectly before we leave, so it’s great to hear Eden hit the mark for you. Your feedback truly means a lot to us, and we’re here anytime you need assistance in the future. Thanks again for choosing us and for your support! Best regards, The Thompson Family Plumbing & Drain Team
Don S.
John has helped us many times and has always done a great job.

The company is very efficient at booking and servicing our needs on a timely, efficient manner and at a fair price.

We will continue to use them whenever we are in need and recommend them to our best friends.
Response from the owner:Hi Don! We appreciate you taking the time to give us a five star review! We pride ourselves on the work that we do and even more so by the customer experience!
Maria V.
Caesar and Jesse were an absolute pleasure! They were able to help our store in short notice with excellent service. Caesar explained thoroughly what was the issue and what they did to resolve it. Both went above and beyond and we look forward to working with them again.
Response from the owner:Thank you so much for your amazing feedback! We're thrilled to hear that Caesar and Jesse provided excellent service and were able to assist you. We take pride in our team's dedication to going above and beyond, and we’re glad they made a great impression. We truly appreciate your support and look forward to working with you again in the future!
R
FEB-14-25-This is the company you want,they found the crack pipe under The foundation was honest said pay a lot fix that or we can run it Through the attic,so wen&thurs this week put new pipe in the whole house.today gonna put salt less water softner in.THE GUYS ARE EXTREMLY NICE AND ANSWER ANY QUESTION.clean up after every visit,NO DOUBT A COMPANY YOU WANT IN YOUR HOUSE(riley&justin)
Response from the owner:R, We are so happy we are able to provide you a solution and we truly appreciate your trust in us! We are here for anything you need. Thank you for this great review , have a wonderful weekend!
Autumn S.
Very nice and respectful. Also very helpful! Helped us upgrade our house and will continue to use this family business for further upgrades and fixes.
Response from the owner:Autumn , We sure do appreciate your kind words! We are so excited to help with your upgrades whenever you are ready and need any assistance just give us a call!
L V
Hard to find honesty in this world, thought I had a pipe leak one plumber came he said he didn’t see anything, so he called another guy to run a camera to make sure, both assured me that there was no leak just the rain wasn’t drying up where I thought the leak was as fast as the rest of the yard, they came the same day and the price to run the camera was beyond reasonable as my husband had his own plumbing company prior to his accident and he said it was a really good price, and prior to my husband owning his own company he worked for a few different plumbing companies and he said their dishonesty is why he opened his own company, he said many of those companies would tell the plumbers to create a problem while on the site since the customer already thought there was a problem, like I said honesty is hard to find and these guys are honest and will definitely continue to get my business, they deserve our businesses and yours
Response from the owner:Thank you so much for taking the time to share your experience with us! We truly appreciate your trust and kind words. At Thompson Family Plumbing, honesty and integrity are the foundation of our business, and we’re glad to know it made a positive impact on your experience. We believe in doing the right thing for every customer, and we’re so happy we could help resolve your concern. We look forward to continuing to earn your business, and we’re always here for any future plumbing needs. Thanks again for your support!
Linda W.
Same day availability, professional and friendly.
I am very satisfied with the work.
Response from the owner:Thank you for your great feedback! We're so glad we could provide same-day service and that you had a professional and friendly experience. Your satisfaction means everything to us! If you ever need anything in the future, we're here to help. 🚰🔧😊
Ann M.
Professional, classy enjoyable experience.

Thanks for your prompt, pleasant, professional service 👍
Response from the owner:Ann, Wow, thank you! We are so happy to hear you had a wonderful experience. We look forward to helping with any future needs; thank you again !
Marie W.
Big plumbing job and I was given information about what was needed and different options of how it could be done. The work was started today by very conscientious men with good work ethic and also polite. They answered all my questions as they were working today. They cleaned everything up and covered what was open to be finished tomorrow and Friday. This is a great company with team work very noticeable. Good addition to Lake Havasu!
Response from the owner:Thank you so much for your kind words and detailed feedback! We're thrilled to hear that our team provided you with clear information, multiple options, and top-notch service. We take great pride in our workmanship, professionalism, and teamwork, and it’s wonderful to know that it shows. We look forward to completing your project to the highest standard. If you have any more questions, we’re always here to help! 🚰🔧💙
Stephen C.
Response from the owner:Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear about your positive experience. Our team works hard to provide top-quality service, and knowing we met your expectations means the world to us. If you ever need anything in the future, don’t hesitate to reach out. Thanks again for choosing us!
Stephen C.
Response from the owner:Stephen, thank you so much for taking the time out of your day to leave us a 5-star review. We value you as a customer and appreciate your business.
Savanna P.
Quick availability, excellent communication, several payment options accepted including financing, and super informative and friendly staff! Jesus and Juan were fantastic to work with. Im so happy I choose to go with this company to replace my water heater. I'll be using them for all of my plumbing repairs from now on.
Response from the owner:Thank you so much for your fantastic review! We’re thrilled to hear that you had such a great experience with Jesus and Juan. Our team takes pride in providing quick service, clear communication, and flexible payment options to make the process as smooth as possible. We truly appreciate your trust in us for your water heater replacement, and we look forward to being your go-to plumbing team for any future needs. Thanks again for choosing Thompson Family Plumbing!
Theodora G.
Response from the owner:Thank you so much Theodora for your 5-star review! We are thrilled to hear that you had a great experience with Thompson Family Plumbing. Our team takes pride in providing top-quality service, and it means a lot to know we met your expectations. If you ever need plumbing assistance again, don’t hesitate to reach out.
Diane aka J.
Response from the owner:Thank you, Diane, for your wonderful 5-star review! ⭐️ We truly appreciate your support and are so glad we could provide you with excellent service. Our team works hard to ensure every experience is top-notch, and it means the world to us that you chose Thompson Family Plumbing. We look forward to assisting you with any future plumbing needs. Thanks again for trusting us!
Brenda
Thompson Family Plumbing came out to replace my toilet and fix the pressure. It has made an amazing difference.
Response from the owner:Thank you, Brenda, for your 5-star review! We're so glad to hear that your new toilet and improved water pressure have made such a difference. It was our pleasure to help, and we appreciate you trusting Thompson Family Plumbing for your home’s plumbing needs. If you ever need anything in the future, don’t hesitate to reach out. Thanks again
Shelley E.
Technicians were very knowledgeable and went above and beyond for us. Would definitely recommend them.
Response from the owner:Thank you so much for your kind words, Shelley! We're thrilled to hear that our technicians provided knowledgeable service and went above and beyond for you. Your recommendation means the world to us! If you ever need anything in the future, don't hesitate to reach out.
Casey N
Thompson plumbing is extremely reliable and so helpful! They are trustworthy and I’m so grateful for them.
Response from the owner:Thank you, Casey! We truly appreciate your kind words and trust in our team. Reliability, professionalism, and quality service are at the heart of what we do, and we're so glad we could assist you with your water tank installation. If you ever need anything in the future, we’re always here to help! 🔧💙
Travis C.
Aiden was great! Will use them again next time I need a plumber. 💯👍🏼
Response from the owner:Thank you for your 5-star review! ⭐⭐⭐⭐⭐ We're thrilled to hear that Aiden provided you with great service! We truly appreciate your trust in us and look forward to being your go-to plumber in the future. If you ever need anything, don't hesitate to reach out. Thanks again for choosing Thompson Family Plumbing! 💯👍🏼 – The Thompson Family Plumbing Team
chris D.
Amazing people.Very good job.Would highly recommend!
Response from the owner:Chris , Thank you for allowing us to provide your service at your home! We appreciate your trust in us !
Jose G.
Prompt and friendly service!
Response from the owner:Thank you for your kind words! We’re glad to hear you had a great experience with our team. We appreciate your support and look forward to serving you again in the future! 🚰🔧😊
Patsy P.
Great Service!!! The Best!!
Response from the owner:Thank you so much for your kind words, Patsy! We're thrilled to hear that you had a great experience with our service. We always strive to provide the best, and your feedback means a lot to us. If you ever need anything in the future, don't hesitate to reach out! Best regards, The Thompson Family Plumbing & Drain Team
Chris B.
Exceptional communication w/ Thompson Plumbing and especially Eden, Lynsey and Riley!! Very happy with their work and finished product...highly recommend this company and their team!!
Response from the owner:Thank you, Chris, for your amazing 5-star review! At Thompson Family Plumbing & Drain, we take pride in providing top-notch plumbing services with clear communication and exceptional workmanship. Eden, Lindsey, and Riley will be thrilled to hear your feedback! We're so glad you're happy with the finished product and that our team delivered the quality and service you deserve. If you ever need expert plumbing solutions in the future, don’t hesitate to reach out. We appreciate your recommendation and look forward to serving you again!
Jon S.
Setting up our call was very easy the Man that came out was very friendly and there follow up was amazing I would highly recommend them
Response from the owner:Thank you so much for your glowing review! We're thrilled to hear that setting up your call was easy and that our technician provided friendly service. We take pride in our follow-up process and making sure our customers feel cared for every step of the way. Your recommendation means the world to us, and we look forward to helping you with any future needs! 😊
James W.
Fantastic work they really know there stuff. I will use them again.
Response from the owner:Thank you so much Mr. Whitney , we truly appreciate your anticipation to give us a call if you need anything in the future ! Have a great weekend.
Michelle W.
Absolutely down to business and getting straight to the root of our problem. Great guys!!!
Response from the owner:Thank you, Michelle! We truly appreciate your kind words. At Thompson Family Plumbing, we always strive to get straight to the root of the problem and provide top-notch service. If you ever need anything, we’re here to help!
John R.
The customer service is above and beyond. Great company to work with and the product is top notch.
They follow up to see if you are happy with what was done or if you have any issues that need repair. I definitely recommend.
Response from the owner:Thank you for your fantastic review! We're delighted to hear that you had such a positive experience with our customer service and that you found our product to be top-notch. We strive to go above and beyond for our customers, and it's wonderful to know that our efforts made a difference. It’s a pleasure working with you, and we look forward to continuing to serve you in the future!
Brian C.
I had a steam whole house humidifier installed and needed somebody to do the plumbing work. These guys did a great job making this a great project. They even helped me finish a couple of projects that the builder failed to do. A very fair price for the amount worth they had to do I recommend them.
Response from the owner:We appreciate your feedback! It’s great to hear that our team was able to provide quality service and go the extra mile to complete the work to your satisfaction. Thank you for trusting us with your project and for your recommendation—we’re always here if you need anything in the future!
diva L.
Thank you Thompsons family plumbing for all of your help snd advice once again! U guys are All the Absolute BEST!!!! And THANK you again Devin for your help!! Highly recommend these guys!!
Response from the owner:Diva, Thank you for this fantastic review we sure appreciate you taking the time to share your feedback !
Breeziscoming H
Thank you very much for your reliable service. Plumbing technician Frank Lenhardt was very friendly, professional and knowledgeable. His work is excellent. 👍👍

-Jing T.
Response from the owner:Thank you so much for the glowing review. We are thrilled to hear that you had such a great experience with Frank! We really appreciate your support, have a great week!
Gary T.
On time, professional and priced fairly.
Response from the owner:Gary , Thank you so much for the 5 star review , we think you’re a 5 star customer! If you need anything, we are just a phone call away
Alexei K.
Response from the owner:Dear Alexei Knagin, Thank you so much for your 5-star review! We truly appreciate you taking the time to share your experience with us. Our team strives to provide excellent service, and it’s wonderful to hear that we met your expectations. If you ever need assistance in the future, don’t hesitate to reach out. It was a pleasure working with you, and we look forward to serving you again!
Charlene A.
This was a great experience! Very professional and polite. Laid out 6 different options for me. Then let me choose what was best.
Response from the owner:Thank you so much for your feedback! We're glad to hear you had a great experience with our team. Providing professional and polite service, along with clear options, is exactly what we aim for. We're happy we could help you find the best solution for your needs! Let us know if you ever need assistance again. 😊
Hi only M.
This company is definitely a place I will return to if needed. They’re definitely about family and I like that! Had some services done in the past by other companies and very dissatisfied with the outcome, especially related to being overcharged.

They send the team of professionals to get the job done Correctly the first time… Definitely recommend this company!
Response from the owner:Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that you felt the family-oriented values we strive to embody and that our team was able to provide the professional service you deserve. It means a lot to us that we could deliver a positive experience, especially after you’ve had challenges with other companies in the past. Your recommendation is truly appreciated, and we’re here anytime you need us in the future! 😊
Tiffany H.
On time and courteous
Response from the owner:Tiffany, Thank you for your feedback! We're glad to hear you appreciated our timeliness and courteous service. If there’s anything we could have done to make your experience a 5-star one, we’d love to hear your thoughts. Your input helps us improve and continue delivering great service!
Mike S.
These guys are great. 3rd time they have pulled my Bacon out of the fire. Always same day service. Rare for Havasu. John did us a great job for us again.
Response from the owner:Thank you so much for this review Mike! We appreciate your feedback! Have a great day!
A & R P.
I am grateful for the Thompson service technicians that found my water leak that was creating n expensive water bill, They fixed it in a timely manner at a very reasonable cost. Thank You Harry and Devin!
Response from the owner:Dear A and R Perez, Thank you so much for sharing your wonderful experience with us! We’re thrilled to hear that Harry and Devin were able to quickly and efficiently locate and fix your water leak, helping to reduce your water bill. Our team takes great pride in delivering timely, high-quality service at a reasonable cost, and it’s always rewarding to know we’ve made a positive difference for our customers. We truly appreciate your kind words and your trust in Thompson Family Plumbing and Drain. If you ever need assistance in the future, please don’t hesitate to reach out. Thank you again! Warm regards, Devynn Thompson Owner, Thompson Family Plumbing and Drain
Carleen D.
Always friendly and professional. Thanks Riley! See you next time.
Response from the owner:Carleen, We are so happy Riley was able to help you , we are always here for you! Thank you for taking the time to let us know it was a great experience!
Mark H.
Great service, took care of my issues immediately. Their plumbers were very knowledgeable and friendly when explaining each stage of work. I have used Thompson Family Plumbing before and I will use them again.
Response from the owner:Dear Mark, Thank you so much for taking the time to share your experience and leave us such a glowing review! We're thrilled to hear that our team provided you with great service and addressed your plumbing issues promptly. Knowledgeable and friendly communication is something we always strive for, and we're glad it made a positive impression. Your continued trust in Thompson Family Plumbing means the world to us, and we look forward to being there whenever you need us in the future. Please don’t hesitate to reach out if there’s anything else we can do for you! Best regards, Devynn Thompson Owner, Thompson Family Plumbing and Drain
Richard O.
We had kitchen sink, faucet and disposal replaced by Austin. He came on time, explained what he would do, set a price for the work and did an excellent job. The communication with Thompson Family Plumbing was very helpful. The cost of the job was higher than I expected but all was done well with a year guarantee. Thompson is willing to talk about the costs of their work. Altogether very satisfied and would highly recommend to others.
Response from the owner:Richard, We surely do appreciate you taking the time to give us such a great review! Austin providing you a thorough explanation of the work that was going to be performed is exactly what we would hope for as consumers ourselves! If ever you need anything, we are just a phone call away . Thank you again!
Rachel C.
Highly recommend Thompson Family Plumbing. They are very knowledgeable and professional.Aiden made sure I understood what he was doing. He left things neat and tidy
Response from the owner:Thank you so much for your kind words and 5-star review! We’re delighted to hear that you had a great experience with our knowledgeable and professional team. Your recommendation means the world to us, and we truly appreciate your support. If there’s anything else we can help you with in the future, please feel free to reach out. Thanks again for choosing Thompson Family Plumbing and Drain!
Cheri J.
Noah did a great job and very quickly too! Very reasonable
Response from the owner:Cheri, Thank you so much for letting us know how great Noah was! We agree. If ever you need anything, please don’t hesitate to reach out. Have a wonderful evening!
Kathy T.
I had the pleasure of working with Austin Knauff, a technician from Thompson Family Plumbing, and I couldn’t be more impressed with his service. From the moment he arrived, Austin was incredibly polite and easy to talk to. He took the time to thoroughly explain the issue with my plumbing and provided clear, helpful information about the necessary repairs. His professionalism stood out as he consistently kept me updated on time frames and any progress or changes needed throughout the process. It was refreshing to work with someone so dedicated to ensuring the job was done right, and that I was always in the loop. I highly recommend Austin and Thompson Family Plumbing for anyone in need of reliable, professional plumbing services! Overall the company is great at follow up and providing updates.
Response from the owner:Dear Kathy, Thank you so much for your glowing review and for taking the time to share your experience with Austin and our team at Thompson Family Plumbing! We are thrilled to hear that Austin’s professionalism, communication, and dedication made such a positive impression during your service. At Thompson Family Plumbing, our goal is to provide not only expert repairs but also a seamless, customer-centered experience, and it means the world to us to know that Austin exemplified those values. Keeping our customers informed and ensuring their satisfaction is a top priority, and we’re so glad to hear you felt supported and well-informed throughout the process. Your recommendation and kind words inspire us to continue delivering the exceptional service our customers deserve. Thank you again for choosing Thompson Family Plumbing, and please don’t hesitate to reach out if you need assistance in the future—we’re always here to help! Warm regards, The Thompson Family Plumbing Team
Cheryl
Did good work. Professionally done. Was able to get financing easily. They got the job done in a timely matter.
Response from the owner:Hi Cheryl ! Thank you for your review! We're glad to hear you were satisfied with the quality of our work and found it professionally done. If you ever need assistance again or have any questions, feel free to reach out. We appreciate your business and look forward to working with you in the future! Best regards, Thompson Family Plumbing
Mike A.
They kept good contact with us. The plumber, Dustin, was pleasant and respectful of our home. He Gabe me a wholistic view of our whole plumbing system. I will call on them again.
Response from the owner:Mike, We are so happy to hear of the great experience you had with Dustin and his respect of your home, and giving you some insight of your plumbing system. If ever you need any help, we are just a call away! We hope you have a wonderful day and thank you again for your time in providing us such positive feedback.
Vickie Von M.
Response from the owner:Vickie, Thank you so much for the 5 star review! We truly appreciate you taking the time to let us know you had a great experience! We hope you don’t have any further plumbing issues but if you ever need us, we are just a call away!
Diva L.
THANK YOU Thompson family plumbing for coming to our rescue yet again! We LOVE everything about this company and referred them multiple times now to family and friends. Yesterday we had the pleasure of working with Cesar and Devin❤️💕💗. They were absolutely TERRIFIC as is ALL of their staff and workers even in their office. We will definitely continue to be repeat customers for this business as they really are ULTRA kind professionals and know what they’re doing and talking about. THANKS again Cesar, Devin, and company!!
Response from the owner:Thank you so much for your heartwarming review, Diva! We are beyond grateful for your kind words and for continuing to trust us with your plumbing needs. Cesar, Devin, and the entire Thompson Family Plumbing team are thrilled to know they made such a positive impression! 💖 Your referrals mean the world to us, and we’re so happy to be able to serve you and your loved ones. We truly appreciate your support and can’t wait to welcome you back as part of our Thompson Family. Thank you again, and we’re always here for you! 💕
Trish D.
This company is the BEST! We have been using Thompson Family Plumbing since we moved here 9 years ago. They have taken such great care of us through all our plumbing needs. They truly ARE like family…all the employees are so professional and kind! John and Devin take good care of all their “family”. As far as we are concerned, they are the ONLY plumbing business to call!
Response from the owner:Dear Trish, Thank you so much for your incredible review! We are truly honored to have been your go-to plumbing company for the past 9 years. It means the world to us to hear that we’ve been able to take great care of you and your family through all your plumbing needs. We’re especially touched by your kind words about our amazing team and the care we put into our work. Knowing that you feel like part of our Thompson Family Plumbing family is the highest compliment we could receive. John, Devynn, and the entire team deeply appreciate your trust and loyalty. Thank you for being such a valued part of our journey—customers like you make everything we do worthwhile. As always, we’re here whenever you need us! Warm regards, Devynn and John Thompson Thompson Family Plumbing & Drain
Robert T.
Our go to plumbers! Fixed a few things we had issues with and also hooked us up with a filtering system for our entire house! Great people and very thorough, they don’t stop until the job is done to perfection!
Response from the owner:Hi Robert, Thank you so much for your fantastic review! We’re thrilled to be your go-to plumbers and to have had the opportunity to help with your repairs and install a whole-house filtration system. Our team takes pride in being thorough and dedicated to getting the job done right, and it’s wonderful to hear that this stood out to you. Your trust and kind words mean the world to us, and we’re always here whenever you need us. Thank you for choosing Thompson Family Plumbing and Drain!
Jazzy J.
The old adage that you get what you pay for rings true in this case. Yes, Thompson is not cheap. That said, they always provide a range of options to try to fit your budget, and their work is impeccable. Their technicians are professional and knowledgeable and answer questions in plain English, free from jargon (and I have never had to clean up after them!). In short, Thompson is trustworthy, and that's worth a lot.
Response from the owner:Hi Jim, Thank you so much for your glowing review! We truly appreciate your understanding of the value we strive to provide. Our team works hard to ensure that every customer receives clear, professional service tailored to their needs and budget, and it’s great to hear that this came through for you. Your kind words about our technicians and their professionalism mean the world to us, as does your trust in our work. We’re committed to continuing to deliver the impeccable service you’ve come to expect. If there’s ever anything more we can do for you, please don’t hesitate to reach out. Thank you for choosing Thompson Family Plumbing and Drain!
Jeanette R.
Shaun was very courteous and was diligent in trying to solve the problem with the ghost flushing. It seems to be fixed as I have not had any ghost flushing since. Thank you for for patience in solving the problem. I will recommend Thompson Family Plumbing to anyone that may need help in the future.
Response from the owner:Thank you so much for sharing your positive experience with Shaun and our team at Thompson Family Plumbing! We're thrilled to hear that Shaun's courtesy and diligence in addressing the ghost flushing issue have left you satisfied. It's fantastic to know that the problem seems to be resolved, and we appreciate your acknowledgment of Shaun's efforts. We're grateful for your patience and for considering recommending us to others in the future. Should you ever require assistance again or if you know someone in need of plumbing help, please don't hesitate to reach out. We value your trust in Thompson Family Plumbing, and we look forward to serving you or your referrals in the future!!
J Bird S.
At J Bird Storage, we’ve had the pleasure of working with the team at Thompson’s Family Plumbing and Drain, and their professionalism truly stands out. Their employees consistently carry themselves with integrity and respect, making them a great example of a well-run local business. Highly recommend connecting with them!
Response from the owner:Thank you so much for giving us such positive feedback! That means so much coming from another fantastic local business! We appreciate you very much, and if you need anything in the future, we’re just a call away!
Pamela J.
Noah Rege was very knowledgeable about his job he found the problem and fixed it right away very nice polite I would recommend him and the Thompson Family plumbing again
Response from the owner:Thank you so much for your wonderful feedback! We’re delighted to hear that Noah provided excellent service and resolved your issue promptly. He takes great pride in his work, and it’s always rewarding to hear his professionalism and expertise made a positive impression. Your recommendation means a lot to us, and we’re grateful to have you as part of the Thompson Family Plumbing community. Please don’t hesitate to reach out if you need anything in the future!
Christopher A.
Thompson Family Plumbing have taken care of our home for years. Anyone they have sent to us has been professionals and we trust them with our home.
Response from the owner:Thank you, Chris, for your kind words and loyalty over the years! We're honored to be your trusted plumbing team and truly appreciate your support. Providing professional and reliable service for your home is always our top priority. If you ever need anything, we're just a call away!
Sylvia R.
I woke up to water leak. Panic because it was Saturday. Called Thompson Family and in NO time Dustin came out and fixed my leak. He was very professional. I am sorry that I called him by Justin. Oops! Thank you Dustin!!!! I highly recommend Thompson Family Plumbing 💯👍
Response from the owner:Dear Sylvia, Thank you so much for your glowing review! We understand that plumbing emergencies can occur at any time, and we're delighted to hear that Dustin was able to assist you quickly and professionally on a Saturday. No worries about the name mix-up, it happens to the best of us! Your satisfaction is our top priority and we're thrilled to have been able to exceed your expectations. Your positive words not only boost our team's spirits but also motivate us to maintain and improve our high level of service. Thank you once again for recommending Thompson Family Plumbing, we truly appreciate your support. We look forward to serving you again in the future!
Frances
Came when they said. Found my problem and fixed the same day. Was very nice and professional. Would recommend.
Response from the owner:Thank you so much for your kind words! We're thrilled to hear that our team was able to identify and fix your issue promptly and that you found us professional and courteous. Your recommendation means the world to us, and we’re always here to help whenever you need us. Thanks for choosing Thompson Family Plumbing—we truly appreciate your support!
laura S.
Thompson’s communicated very well, was on time, professional, cleaned up after their work and was reasonably priced. Will definitely use again.
Response from the owner:Thank you, Laura, for your kind words and 5-star review! 😊 We're thrilled to hear that you had a great experience with our team. Clear communication, professionalism, punctuality, and leaving your space clean are all top priorities for us. We're so glad we could meet your expectations and provide quality service at a fair price. We look forward to assisting you again in the future!
Sarah C.
Thompson Family Plumbing has exceeded my expectations. They came and addressed my leak within an hour of my call. Harry and Dustin were professional, tidy and extremely knowledgeable. They made me feel at ease even though my home had extensive water damage.

I decided to purchase a water filtration system...AGAIN, Thompson Family Plumbing went above and beyond. Frank worked tirelessly to complete the job in a timely manner. He was also very friendly and answered all my questions effortlessly.

I WOULD 💯 RECOMMEND THOMPSON FAMILY PLUMBING TO ANYONE WITH PLUMBING NEEDS.

Thank you ALL (from the dispatch gentleman, the female phone operator, Dustin, Harry and Frank) for making my stressful event easier!!!

⭐️⭐️⭐️⭐️⭐️
Response from the owner:Thank you so much for your heartfelt feedback! 💙 We’re thrilled to hear that our team could exceed your expectations and turn a stressful situation into a positive experience. Harry, Dustin, Frank, and our office team will be delighted to hear your kind words. Providing professional, timely, and friendly service is always our goal, and it’s wonderful to know that we were able to deliver that for you. Your trust in us for your water filtration system means the world, and we’re grateful for the opportunity to help improve your home. Thank you for recommending us—we’re honored! If you ever need us again, we’re just a call away. 😊
mike M.
Great professional handiwork. Job well done. Thanks
Response from the owner:Mike, Thank you so much for giving us such great feedback, we appreciate you very much! If ever you need plumbing services, we are just a phone call away!
Daniel S.
Had Harry out a few weeks ago to redo my gas line and both water lines to my washer/dryer in the garage.

Harry was super friendly, very patient, and quickly and efficiently got the work done. It looks great!

I've used Thompson Family Plumbing to fix a few different problems I've had with the house since I moved in, and they've always been competitively priced and done great work. I plan on continuing to use them going forward.
Response from the owner:Hi Daniel, Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that Harry provided friendly, efficient service and that you're happy with the results of your gas and water line work. It's always our goal to ensure every project is done to the highest standard, and we're so glad to know we've consistently met your expectations. We truly appreciate your loyalty and trust in Thompson Family Plumbing over the years. It means the world to us to be your go-to plumbing company, and we look forward to continuing to serve you in the future. If there's ever anything else we can assist with, don’t hesitate to reach out! Thanks again for your kind words, The Thompson Family Plumbing Team
Matthew H.
Loved the work, on time. Figured out the water leak and corrected the issue. I appreciate your company and all you have done to help me in my time of need.
Response from the owner:Thank you so much for your 5-star review Matt! We're thrilled to hear that you were happy with our prompt service and our team’s ability to identify and fix the water leak quickly. Helping our customers in their time of need is what we strive for, and your kind words mean the world to us. If you ever need assistance again, please don't hesitate to reach out. We appreciate your trust in us and look forward to serving you in the future!
Susanna M.
Excellent service. There is usually a disappointment along the way trying to get jobs done, but surprisingly there were none!
Response from the owner:Thank you so much, Susanna, for your kind words and 5-star review! We’re thrilled to hear that your experience with us exceeded expectations and that everything went smoothly. Providing excellent service is our top priority, and we’re so glad we could deliver that for you. If you ever need us again, we’re here to help!
Priscilla H.
Amazing service! I greatly appreciated a photo of my technician prior to them arriving. Everyone was professional and knowledgeable.
Response from the owner:Priscilla, we are so happy to hear that you loved being able to see a photo of who to expect at your door! For us, It’s just an additional way to protect our customers. We appreciate you taking the time to express that our technicians did a great job. We hope you have a wonderful day!
Roxanna C.
They are easy to work with and finished the job in a fast and timely manner thank you
Response from the owner:Thank you so much, Roxanna, for your 5-star review! We’re thrilled to hear that you found us easy to work with and that we could complete the job quickly and efficiently for you. Your kind words mean a lot to us, and we look forward to assisting you again whenever you need us. Thank you for choosing Thompson Family Plumbing and Drain!
Marsha H.
TFP was very responsive I was able to get an appointment right away. The leak was found and Austin was professional and friendly. He took his time to find the leak, gave updates on his progress and offered suggestions for improvement but wasn’t pushy about it. I will continue to use TFP.
Response from the owner:We are so happy to hear that Austin provided such excellent service! He is a great representation of the company and we are lucky to have him as part of the team! If ever you need plumbing service in the Lake Havasu area again please don’t hesitate to give us a call! Have a wonderful day and thank you for taking the time to provide such great feedback!
Johnny L.
First time hiring Thompson family plumbing & drain. Could not have asked for better service. Receptionists were very polite and scheduled my appointment same day due to emergency. Cesar was knowledgeable and transparent, answered any questions I had and had an excellent attitude. Would highly recommend to anyone who needs work done.
Response from the owner:Johnny, Thank you so much for your 5-star review! We’re thrilled to hear about your positive experience with our team. Our receptionists work hard to ensure timely scheduling, especially in emergencies, and we’re glad they could assist you. Cesar will be happy to know his knowledge, transparency, and excellent attitude made such a great impression. Your recommendation means the world to us, and we’re here whenever you need us again. Thank you for trusting Thompson Family Plumbing & Drain!
Pamela T.
Very efficient & friendly. Had multiple plumbing problems & Thompson addressed each one! Would definitely recommend.
Response from the owner:Thank you for your kind words, Pamela! We're so glad to hear that Thompson Plumbing was able to efficiently address all of your plumbing issues. We truly appreciate your recommendation and look forward to assisting you again in the future!
lesli G.
Response from the owner:Hi Lesli! Thank you very much for taking the time to give us a 5 star review! We sure think you were a 5 Star customer. If you need anything in the future, please don’t hesitate to reach out to us.
Giovanna H.
Response from the owner:Thank you, Giovanna, for the 5-star review! Your support means the world to us, and we're thrilled to know you had a great experience with Thompson Family Plumbing. If there's anything else we can assist you with, don’t hesitate to reach out. We're here for you!
Jeanette R.
After contacting Thompson Plumbing concerning the water puddle that was in my front yard they sent out a technician very quickly. Harry was very friendly and explained everything he needed to do concerning the leak. He proceeded to look around the property to see if there were any other water issues and luckily he didn't find any. Harry called his supervisor to assist in further explanation of preventative measures that could be done. Devin came and after an amount of time he gave me 3 different plans in which I could choose from. He thoroughly explained each one. I decided to go with getting the regulator for the water pressure from the main line into the house. Each individual was very courteous. The work was done while I was away for a few days and upon my return everything was in working order and the clean up was done. I highly recommend them. Thank You Thompson Family Plumbing.
Response from the owner:Dear Janette, Thank you so much for your thoughtful and detailed review! We’re thrilled to hear about your positive experience with our team. Providing prompt, professional, and courteous service is our top priority, and we’re delighted that Harry and Devin were able to address your concerns with such care and expertise. It’s great to know that Harry’s thorough inspection and Devin’s clear explanation of your options helped you make the best choice for your home. We always strive to offer personalized solutions and ensure our customers feel confident in their decisions. We’re also pleased to hear that the work was completed to your satisfaction and that our team maintained the cleanliness and order you deserve. Your high recommendation means the world to us, and it’s customers like you who motivate us to continue delivering exceptional service. Thank you again for trusting Thompson Family Plumbing. Should you need any assistance in the future, please don’t hesitate to reach out. We’re always here to help! Warm regards, The Thompson Family Plumbing Team
Gene M.
Thompson Family Plumbing techs & office team accomplished a challenging plumbing issue for us. From initial estimate to final payment, all done in a friendly and highly professional manner.Tks, GM Apple Valley
Response from the owner:Thank you so much for your glowing review! We’re thrilled to hear you’re happy with our work. Tackling challenging tasks is no small feat, but we’re always up for the job to ensure everything is done right for our customers. It was a pleasure working with you, and we appreciate your trust in us!
Samir N.
Noah and Tom were fantastic, absolutely stellar lads with clear communication and quality work.
Response from the owner:Thank you so much for the glowing review! We’re thrilled to hear that Noah and Tom provided you with stellar service. Your satisfaction means the world to us, and we’re grateful for your support!
Lukus F.
Frank serviced our mobile home park and was kind and fast.
Response from the owner:Thank you for sharing your experience! We’re glad to hear that Frank provided great service and worked efficiently. We appreciate your support!
Leona Rose R.
Harry was very nice and professional. He explained what needed to be done and showed us pictures afterwards. I would definitely recommend Thomson family plumbing.
Response from the owner:Hi Leona, Thank you so much for your kind words and glowing 5-star review! We're thrilled to hear that Harry provided such a professional and thorough service, taking the time to explain everything and show you the results. We’re proud to have him on our team! Your recommendation means the world to us, and we’re grateful for your trust in Thompson Family Plumbing. If you ever need assistance in the future, don’t hesitate to reach out—we’re always here to help! Best regards, The Thompson Family Plumbing Team
Salena M.
This company is so awesome our technician was Dustin and he was so kind and super informative!! We had curious kiddos running around and he was so nice and understanding and gave them all high fives. Thompson family will be our go to with any future plumbing issues.
Response from the owner:Hi Salena, Thank you for your amazing 5-star review! We’re so glad to hear that Dustin made your experience such a positive one. It’s great to know he was not only professional and informative but also kind and understanding with your little ones—that’s exactly the kind of care we strive for! We’re honored to be your go-to for any future plumbing needs, and we’ll be here whenever you need us. Please don’t hesitate to reach out! Warm regards, The Thompson Family Plumbing Team
Kevin R.
I would like to say they stand behind there work going above and beyond to correct the issue's, highly recommended.
Response from the owner:Hi Kevin, Thank you so much for your kind words and 5-star review! We’re thrilled to hear that our team went above and beyond to ensure the issues were corrected to your satisfaction. Standing behind our work is a commitment we take seriously, and your recommendation means the world to us. If you ever need assistance in the future, don’t hesitate to reach out. We’re here for you! Warm regards, The Thompson Family Plumbing Team
Lisa N.
Everyone was great! The gentleman I talked to on Sunday made it a priority to have a technician out the next day due to the leak even though it was a holiday, and the technician returned as soon as he had the needed part and repaired the leak. There was communication every step of the way, and I so appreciate their commitment to their customers. Thank you!

Lisa Nash
Response from the owner:Thank you for your kind review! We’re so glad to hear that our team could make your repair a priority, even on a Sunday. Providing prompt and reliable service for urgent issues like leaks is a top priority for us at Thompson Family Plumbing, and it’s great to know our technician kept you updated every step of the way. We're proud to serve the Apple Valley, CA community with a commitment to excellent customer care. Thank you for trusting us, and we’re here for you whenever you need us!
Jeannelle T.
I had a great experience with Thompson Family Plumbing and Drain. They were able
To get a technician out to us really quickly, and he did great work!
Response from the owner:Thank you so much for the 5-star review! We're thrilled to hear that our quick response time and quality of work made a positive impact. Providing timely, top-notch service is our priority, and we’re glad we could deliver that for you. We appreciate your feedback and look forward to helping you with any future plumbing needs!
Calan A.
Hello Thompson family plumbing. My experience with your business was fantastic. Your timing was absolutely phenomenal. When I explained the problem you came so quickly. Your work definitely lives up to your name ( family) that's exactly how you made me feel. I wantt you to know it was not your service that caused me to look else where. The first Finance company was not consistent. First they said I was approved,, then said they couldn't verify my income, then said I needed a cosigner,, then a few days later was sending me documents saying I was approved so by then the problem was solved. Know that in the future if I need a plumber I definitely will be calling you. God bless you and your family with GREAT SUCCESS. Ms. Adams
Response from the owner:Thank you so much for sharing your experience with Thompson Family Plumbing! We’re thrilled to hear that our team’s timing and responsiveness exceeded your expectations and that we made you feel like family. It’s unfortunate that financing challenges influenced your decision, but we understand and appreciate your transparency. We’re grateful for the trust you placed in us, and it means a lot to know that you’ll keep us in mind for future plumbing needs. We proudly serve our community here, and we look forward to assisting you whenever needed. Wishing you all the best, and thank you for your kind words and blessings!
Deborah K.
I called Thompson Family Plumbing about a suspected leak under my driveway. It turned out to be a much bigger issue than I thought.... from the moment I first spoke to Lindsey on the phone to meeting Riley, Eden, Brandon, and all the team, I knew I had contacted the right company.
Each person I met was professional, personable, and knowledgeable. Eden walked me through the job every step of the way.... I knew exactly the game plan and all my questions were answered. Alex and Anthony kept me posted throughout the process which is important to me.
I wish I could thank each team member by name for that first day when they worked so hard busting out concrete in 106° heat.
Thank You!!
A special shout out to Riley and Brandon for working tirelessly on that second , 104° day. They addressed every issue (and then some) you guys are the best!
I'm retired now, but my husband and I owned a small landscaping company in California for almost 30 years. We had 12 employees.... I can only hope our guys represented us the way all of your team represents Thompson Family Plumbing.
Great Job!
Response from the owner:Thank you so much for your glowing review! We are thrilled to hear that you had such a positive experience with our team at Thompson Family Plumbing. From Lindsey's first phone call to the dedication shown by Riley, Eden, Brandon, Alex, Anthony, and the entire crew, it's clear that their hard work and professionalism made a difference. We always strive to provide clear communication, quality service, and a team that feels like family—especially in challenging situations like working in extreme heat. Your kind words about our team's commitment and representation mean the world to us, especially coming from someone who understands the value of a great team firsthand. We are so grateful for your trust and for taking the time to share your experience. Thank you for choosing us!
Nancy L.
Tom Sawyer was our plumber technician. He was very friendly but also knew what was going on with our plumbing. He even helped us with a few details that we are unable to do ourselves because we are 80 years old. He got to work and was done before we knew it. He was also very thorough. We are always very happy with Thompson Family Plumbing!!
Response from the owner:Nancy, Thank you so much for your wonderful 5-star review! We're thrilled to hear that Tom Sawyer provided you with such friendly and thorough service. We pride ourselves on delivering top-notch care, especially when it comes to helping our valued customers with the details that matter most. It's great to know that Tom was able to address your plumbing needs efficiently and with care. We truly appreciate your continued trust and support in Thompson Family Plumbing, and we’re always here whenever you need us! Thank you again for choosing us and for being such loyal customers!
Betsy D.
Response from the owner:Betsy, Thank you so much for the 5-star review! We're thrilled to hear that you had a great experience with Thompson Family Plumbing. Your satisfaction is our top priority, and it's wonderful to know that our team met your expectations. If you ever need assistance in the future, don't hesitate to reach out. Thanks again for your support!
gil H.
GREAT SERVICE! WOULD RECOMMEND TO ANYONE AND EVERYONE. TOOKTIME AND WERE PATIENT. GREAT SERVICE.
Response from the owner:Dear Gil, Thank you so much for taking the time to leave us a five-star review! We’re thrilled to hear that you had a positive experience with Thompson Family Plumbing. Providing top-notch service to our customers is always our priority, and we’re glad we could meet your expectations. It was a pleasure serving you, and we truly appreciate your support. If you ever need anything in the future, please don’t hesitate to reach out. We’re here to help! Warm regards, The Thompson Family Team
Chuck
Very professional and nice to deal with.
Response from the owner:Thank you Chuck for supporting small business and for taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with our company and that our team was professional and pleasant to work with. At Thompson Family Plumbing, we strive to provide our customers with the highest quality service and professionalism, so it is great to hear that we were able to meet your expectations. We value your business and look forward to the opportunity to serve you again in the future.
Jennifer R.
Great service appointment from Dean! He was friendly and efficient, and I feel confident the work was both necessary and well done.
Response from the owner:Good morning, Jennifer. Thank you so much for taking the time to share your positive experience with our technician Ulyses. We are happy to know that you were satisfied with Ulyses during the duration of our visit as he was kind and patient. We strive to provide exceptional service to all of our customers and are grateful to know we were able to reach that mark while assessing your water heater. We truthfully appreciate your confidence in Ulyses and encourage you to reach out if you have any further questions or need any assistance in the future. Again, thank you for choosing Thompson Family Plumbing.
Virginia R.
Response from the owner:Virginia, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with our service. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.
Dad Darrell F.
a very knowledgeable and friendly technician who explained everything.
Response from the owner:Thank you for your 5-star review! We're thrilled to hear that our technician was knowledgeable and friendly, and that they took the time to explain everything to you. Providing excellent service and clear communication is our top priority. We appreciate your feedback and look forward to serving you again in the future!
Loran K.
Joe did a great job of explaining everything, including the why. Definitely recommend Thompson Family Plumbing!
Response from the owner:Thank you so much for your kind review! We're thrilled to hear that Joe provided exceptional service and clarity in explaining everything, including the 'why'. We appreciate your recommendation and look forward to serving you again in the future. Best regards, Thompson Family Plumbing Team
Doug Y.
Your plumbing teach Dean was very professional and experienced. He was able to extract a shower faucet valve cartridge from an old valve and save us a lot of money. Thank you Dean and Thompson Family Plumbing for your expert care.
Response from the owner:Doug, Thank you so much for your wonderful review! We're thrilled to hear that Dean was able to assist you effectively and save you money in the process. Our team strives to provide the best possible service, and it's always rewarding to know our efforts are appreciated. We'll make sure to pass your kind words along to Dean. Thank you for choosing Thompson Family Plumbing and Drain, and we look forward to serving you again in the future!
Norm W
My wife discovered a water leak last Thurs morning coming from our garage ceiling on her way to work.
She informed me and I turned off our water source. I called Thompson Family Plumming and I spoke to a pleasant female named Val. As I explained our situation she stated she would make this a priority call and the first tech available will see this and come to my home and diagnose my plumming problem today. That indeed did happen. Shaun arrived around noon time and diagnosed the problem. He explained what had happened, took pictures of the leak and explained opportunities and quoted a very reasonable price for repairs. I agreed and he set to work, repaired the leak, and tested our water for hardness and water pressure for Free and filed the results. All this was done by the time my wife came home from work to our home having running water. Such a pleasure to Experience a business who runs a smooth operation using such skilled employee's who knew how and did their jobs very well having customer care service at their forefront making me feel like their family member who cares. I have lived here for 52 yrs and such a Wonderful experience to see here.
I Highly recommend Thompson Family Plumming in LHC.
N W
Response from the owner:Norm, Thank you so much for your detailed and glowing review! We're so glad to hear that Val and Shaun could provide such prompt and thorough service to address the leak in your garage. It's always our goal to make sure every customer feels like part of the Thompson Family, and we're thrilled that we could resolve your plumbing issue efficiently and to your satisfaction. We appreciate your kind words and your high recommendation. It's customers like you that make our job a pleasure. We look forward to serving you again should you need us in the future
jay R.
Response from the owner:Thank you so much for the 5-star review, Jay! We are so excited to have earned your positive feedback for our plumbing services. Your five-star rating means the world to us and we are so grateful for your favorable rating. We hope to have the pleasure of helping you again soon. Thank you for choosing Thompson Family Plumbing & Drain.
Lake Arrowhead Realty - Frank S.
I wanted to thank Shaun Brand for his outstanding work and prompt communication with me during his recent job in Needles . Shaun was Timely, Professional, Courteous, and walked me through all phase of the job. He also, went above and beyond to help secure financing for the project. I highly recommend Shaun and Thompson Family Plumbing for your plumbing needs. Frank
Response from the owner:Thank you so much, Frank, for taking the time to leave us a 5-star review! We're thrilled to hear about your positive experience with Shaun and the service he provided. Shaun is a valued member of our team, and we're proud to see his dedication to timely, professional, and courteous work being recognized. Going above and beyond to assist with financing is just another example of his commitment to our customers. We'll be sure to pass along your kind words to Shaun and the rest of the team. Thank you for choosing Thompson Family Plumbing for your plumbing needs, and we look forward to serving you again in the future!
Carol S.
Technician Cody was GREAT! Very personable and professional. Explained everything...diagnosed...and repaired. He was very quick, efficient and clean. Gave me tips and options.
I felt very comfortable and happy I chose Thompson Family Plumbing. Thank you!!!!
Response from the owner:Thank you for your kind words, Carol! We are so pleased to hear about your experience with Cody. We strive to provide each and every customer with excellent service and it is great to know that we succeeded. Thank you for your confidence in us. We appreciate your positive review and your business. We are here to help whenever you need us!
Timothy W.
Joe Stepanian is an asset to your company, clean, timely, and a professional. No more issues with the water pressure, thanks. Tim Weis, owner, Diversified Glass Inc.
Response from the owner:Thank you so much for your kind words and positive feedback regarding Joe Stepanian's service. We're thrilled to hear that he was able to address the water pressure issues efficiently and professionally. Joe takes great pride in his work and is dedicated to providing top-notch service to our valued customers like yourself. We appreciate your business and look forward to serving you again in the future. If you ever need any further assistance, please don't hesitate to reach out.
Paul A.
Response from the owner:Thank you Paul so kindly for the 5-stars. We appreciate your business and look forward to serving you again in the future. If you ever need any further assistance, please don't hesitate to reach out.
Dan S (.
Arrived on time and completed the work in the estimated time. Both workers were very polite , friendly, and communicative. We'll definitely use Thompson Family Plumbing & Drain next time we need some plumbing work done.
Response from the owner:Thank you so much for your kind review, Dan! We are so glad to hear that our polite, friendly, and communicative staff provided you with a great service. We appreciate you choosing Thompson Family Plumbing & Drain for your plumbing needs, and we look forward to working with you in the future.
ellen S.
My 21+ year old water heater was beginning to leak, and I knew that I needed to do something sooner than later. After dealing with several plumbing companies who just can't seem to get a job done correctly, on time, or at budget, Thompson Family Plumbing has become my go-to plumbers when I want a job done right and in a timely manner. My past experience as well as today's job went better than I expected. Thompson Family Plumbing has always priced the job right and then over-delivered in the way of service. I have recommended Thompson Family Plumbing to friends who have had the same experience that I have had--true satisfaction for a professional job done right!
Response from the owner:Hi Ellen, Thank you so much for your kind words about Thompson Family Plumbing & Drain! We appreciate you stopping by and taking the time to share your experience. We strive to ensure that each customer is totally satisfied with their experience, and we're thrilled to hear that this was the case yet again. Our team of skilled plumbers are dedicated to delivering quality service that exceeds expectations, and we appreciate that you have recognized this. We are so happy to hear that you have been recommending us to friends, and we look forward to serving you and your family again in the future!
cesario R.
our plumber, Shaun Brand, was prompt, courteous, and very informative with providing all the information needed to get the job done. He was thorough, and he listened to any and all questions that I had for him.
I'm glad I signed up for the family plan so I can keep using Thompson Family Plumbing when needed.I like the fact that they take pictures of all the work they do.
Response from the owner:Cesario, we are thrilled to hear that you had such a pleasant experience with Shaun! We are so glad that you decided to sign up for our family plan, and we really appreciate your feedback about the photos we take. We take great pride in our efficient and reliable services and hope that you will continue to trust Thompson Family Plumbing & Drain for all your plumbing needs. Thank you again for your kind words!
Christi M.
They went above and beyond to help us with our plumbing problem. We cannot Thank them enough and Highly Recommend them to everyone. Thank you!
Response from the owner:Thank you so much Christi, for your glowing review! We're thrilled to hear that our team went above and beyond to assist you with your plumbing issue. Providing excellent service and ensuring our customers' satisfaction are our top priorities. We truly appreciate your recommendation and kind words. If you ever need assistance again in the future, please don't hesitate to reach out. Thank you for choosing Thompson Family Plumbing!
Tim J.
Juan was great! Helpful informative customer service oriented.
Response from the owner:Thank you so much Tim for this kind review on our fantastic Technician Juan. He has been such a great asset to our company with all the years of experience that he has. We’re so pleased to see that he took such great care of you and your property. If you need anything from us in the future, please feel free to reach out.
Trimline U.
The plumber, Dean Taylor, was very courteous and professional. He checked for any leaks and repair those, also. I would highly recommend Thompson Plumbing.
Response from the owner:Thank you so much for your kind words about Dean and the team here at Thompson Family Plumbing & Drain. We're so pleased that you had a positive experience with us and that you'd recommend us. We strive to provide excellent services to our customers and it means the world when we hear feedback like yours. We're always here to help keep your plumbing running smoothly, so please don't hesitate to reach out if you ever need our services in the future. Thank you again!
A R.
We had a water main leak around Thanksgiving. The TFP&D office was very responsive, helpful and got someone out to us in a reasonable amount of time. Our tech was Dean and he was terrific! He replaced our setup with some heavy duty piping and reinforcement. He worked hard and stayed at it even when it got dark (and it was cold). He followed up the next day and even after that when we had questions. I definitely recommend their service.
Response from the owner:Thank you for your kind words and feedback! We're delighted to hear about your positive experience with TFP&D and especially with Dean. We appreciate your recommendation and are here for any future needs or questions you may have.Stay leak-free! 💦🔧
Jan C.
I was very pleased and impressed with the the speed at which they were able to get someone to me since my need was essentially an "emergency" situation. I knew who was coming before he arrived which is helpful. His work was thorough and explained completely. The price was very reasonable. There were some extra tests performed which showed the need for further services which were fully explained and estimates given without pressure to decide on the spot how I would handle the situation. I'm very satisfied with the service.
Response from the owner:Hi Jan, Thank you so much for taking the time to leave a positive review for Thompson Family Plumbing & Drain! We are thrilled to hear that we were able to get someone to you quickly, and that the service was thorough and fully explained. We are also glad to hear that you found the price reasonable. Your kind words really mean a lot to us and we are so glad that you were satisfied with your experience. Thank you again for your review!
Brian S.
Thompson Family plumbing is great. I love how they call right after you send a repair request on their website and send someone out either that same day or the very next day.
Response from the owner:Hi Brian, Thank you for your 5-star review! We're thrilled to hear that you were pleased with the quick response time and that you found the service you received to be great. We at Thompson Family Plumbing & Drain pride ourselves on providing fast, efficient, and reliable service, and we are so delighted that your experience aligned with that. We greatly appreciate your kind words and your business. Best, Thompson Family Plumbing & Drain
Anna I.
Juan was very courteous, professional and knowledgeable, and when he had to come back to replace the water heater, with Mitch, he was also very courteous and professional. They both did an excellent job!
Response from the owner:Thank you for the kind words and high rating, Anna! We are happy to hear that Juan and Mitch were able to take care of your water heater needs. Your feedback is greatly appreciated and we look forward to helping you again in the future. Thank you for your trust in Thompson Family Plumbing & Drain!
KRISTIN B.
Rex and Cameron did a fantastic job. I had options and picked the one that worked best for me. They were fast and professional. I've used Thompson before and will definitely use them again.
Response from the owner:Dear Kristin, Thank you so much for taking the time to provide us with such an encouraging review! We are thrilled to hear that Rex and Cameron were able to help you find the solution that worked best for you and that they did so in a fast and professional manner. We always strive to provide quality service to all of our customers, including you. We are delighted that you have used Thompson Family Plumbing & Drain before and plan to do so again. We appreciate your business and look forward to serving you in the future. Sincerely, Thompson Family Plumbing & Drain
Julie K.
Very friendly and upfront. They got the job done timely. I would highly recommend the Thompson Family!!
Response from the owner:Thank you so much for your kind words! We're thrilled to hear that you had a great experience with the Thompson Family. If you ever need assistance again, don't hesitate to reach out. We truly appreciate your recommendation!
trish R.
We’re so happy with the company and service that we received. We were able to get immediate service. Joseph S. was our technician and he did a great job. He was able to get our water heater and regulator replaced. We really appreciate good hard work and will definitely be returning customers for our plumbing needs.
Response from the owner:Dear Trish, Thank you for your glowing review! We're thrilled Joseph S. could swiftly replace your water heater and regulator. Your satisfaction is our priority, and we're grateful for your trust in our services. Looking forward to assisting you again! Best regards, The Thompson Family and Team
A G.
My septic is working again thanks to Thompson Family Plumbing. I highly recommend them. It gets no better than Tywone Cotton and Joe Stepanian. They were friendly, honest and experienced plumbers who quickly assessed the issue and fixed it in a timely manner. I know I’ll be using this company for all our plumbing needs in the future and you should too!
Response from the owner:Thank you A Garcia, for your fantastic 5-star review! Your kind words about our team members, Tywone Cotton and Joe Stepanian, are truly appreciated. We take great pride in having professionals like them on our team, and it's heartening to know that their friendliness, honesty, and expertise made a positive impact on your experience. We understand the importance of a timely resolution when it comes to plumbing issues, and we're delighted that they were able to address the issue promptly. Once again, thank you for choosing Thompson Family Plumbing. We value your trust and are grateful for the opportunity to serve you.
Erick G.
I've used Thompson's several times because they are straight forward, professional, and fair. I've even recommended them for service at my mother's house.
Response from the owner:Thank you for sharing your positive experience with us! We're thrilled to hear that your experience was straightforward, professional, and fair in services. It's wonderful to know that you've also recommended us to your mother. Thank you so much for that! We hope both you and your mother continue to have excellent experiences with our services in the future.
AL S.
GREAT SERVICE.
Response from the owner:Thank you Al for the 5-star review! We're thrilled you had a positive experience. Your feedback means the world to us
Jeffrey S.
awesome job, he worked with my mom, excellently, and fulfilled every need that my mom asked him to do that special to me
Response from the owner:Jeffrey! Thank you so much for your kind words! It was a pleasure working with you and your mom, and we are thrilled to hear that we could meet her needs. If there's anything else we can do for you or your family in the future, please don't hesitate to reach out. we appreciate your positive feedback! Warm Regards, Thompson Family Plumbing and Drain!
Julie L.
Response from the owner:Thank you so much, Julie! We are so happy that our services were able to deliver the results you were looking for. We appreciate your five star rating. We take customer satisfaction seriously, and are glad to have earned your trust and confidence. Thank you again for your positive review!
Dee T.
Ulyses Ramos went above and beyond putting our yard back together. He is a very honest and hard working employee
Response from the owner:Dee, it's wonderful to hear such positive feedback about Ulyses and the effort he put into restoring your yard. We greatly appreciate your taking the time to share your experience with us. Ulyses's dedication, honesty, and hard work are qualities we value in our employees, and it's rewarding to see that he exceeded your expectations. If you ever need any further assistance or have more projects in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to serving you again. Thank you for choosing our services!
Adam W.
Joe is a true professional: knowledgeable, courteous, friendly. We called to get one problem dealt with and he ended up fixing another plumbing issue. He explained everything he was going to do and showed us after he was finished.
Wouldn’t hesitate to recommend Thompson Family plumbing.
Response from the owner:Dear Adam, Thank you so much for taking the time to share your positive experience with our plumbing services, specifically highlighting Joe's professionalism and expertise. We're thrilled to hear that Joe not only addressed the initial issue but went above and beyond to fix another plumbing problem. Your kind words about Joe being knowledgeable, courteous, and friendly are truly appreciated. It's our commitment to providing exceptional service, and we're delighted that Joe's efforts resonated with you. We're also pleased to hear that Joe took the time to explain the steps he was taking and showed you the results afterward. Clear communication is a priority for us, and we're glad it added to your overall satisfaction. Thank you for choosing Thompson Family Plumbing, and we're honored to have earned your recommendation. Should you ever need assistance in the future, please don't hesitate to reach out. Best regards, Isabel - Customer Service Representative at Thompson Family Plumbing
Isabela R.
Response from the owner:Thank you so much Isabela for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with our Company. Your feedback means a lot to us, and we're delighted to have exceeded your expectations. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.
Sandie L.
If you have any plumbing problems this company is the one I would definitely recommend. Their expert technicians were very prompt in handling the crisis with my commercial buildings without having to close any of the businesses down. They have the latest technology in pipeline equipment and worked until the wee hours of the morning to complete the job. Also I appreciated the detailed explanation of all that was being done and gave options to the best solution for my plumbing dilemma. Assuredly, Thompson Family Plumbing is the best in the area.
Response from the owner:Thank you so much, Sandie, for the 5-star review! We appreciate you choosing Thompson Family Plumbing & Drain to resolve your commercial building's plumbing issues. We are so happy to hear that you were pleased with our expert technicians and the use of the latest technology in lining the building's pipes. We strive to provide the best service and solutions to our customers and we are glad that we could exceed your expectations. We look forward to continuing to serve you in the future.
Clifford G.
Thompson Family Plumbing is the best in the west!
Response from the owner:Clifford, Thank you so much for your kind words! We truly appreciate your positive feedback and are thrilled to hear that you had a great experience with Thompson Family Plumbing. We take pride in providing top-notch plumbing services, and it's wonderful to know that we've met your expectations. If you ever need assistance with any plumbing needs in the future, don't hesitate to reach out to us. We're always here to help!
Sheila A.
Excellent job. Thank u
Response from the owner:Thank you so much for your kind words! We're thrilled to hear that you're happy with our service. If you ever have any questions or need assistance in the future, don't hesitate to reach out. We appreciate your support!
Raymond S.
It was a pleasure to have Joseph do our gas line and water pipe changes for our remodel. He explained what he was doing and updated connections that will make it easier to install our sink when the time comes. Thanks!!
Response from the owner:Raymond, Thank you so much for sharing your positive experience with Joseph's services during your remodel. We are delighted to hear that he provided clear explanations and went the extra mile to update connections for your sink installation. If you have any more plumbing needs in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again!
Irene V.
For all of thompson plumbing very professional and kind and to our technician Joe s. What a kind and professional tech and worked hard to make sure I would have my water back on ! Thank you so much !
Response from the owner:Irene, thank you for taking the time to leave such a positive review and for highlighting the professionalism and kindness of your service professional, Joe. We greatly appreciate your feedback and are delighted to hear that Joe went above and beyond to ensure you had your water restored promptly. We take pride in delivering top-notch service, and your satisfaction is our priority. If you ever require assistance in the future or have any plumbing needs, please don't hesitate to reach out. We're here to help, and we thank you for choosing Thompson Family Plumbing!
Wilbur & Angela H.
They are professional and on time. He did the work as promised.
Response from the owner:Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you found our services professional and punctual. Delivering on our promises is a top priority, and we're glad that we could meet your expectations. If you ever need assistance again in the future, please don't hesitate to reach out. Your satisfaction is our ultimate goal. Thank you for choosing us!
glenn joines S.
Thompson Family Plumbing and Rooter did a great job for me, and I was little shock how fast he did the, he was very knowledgeable at what he needed to do. I just new it was going to take two day for the job. Thank you for the Great job well done. Glenn
Response from the owner:Good Morning Gleen Thank you so much for taking the time to share your positive experience with Thompson Family Plumbing and Rooter! We're thrilled to hear that we not only met but exceeded your expectations, and that our team was able to complete the job swiftly. It's fantastic that our technician's knowledge and expertise were evident throughout the process. We understand the value of your time, and we're glad we could accomplish the task efficiently. Your acknowledgment and kind words mean a lot to us. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your trust and look forward to serving you again.
Becky W.
Ulysses was nice and very thorough. He fixed our problem faucet and he cleaned up after himself. He also had the part in his truck.
Response from the owner:Thank you for taking the time to leave such a positive review! We're pleased to hear that Ulysses provided you with excellent service, fixing your faucet issue efficiently and leaving everything clean. Our team always strives to be well-prepared to address your plumbing needs. Should you require assistance in the future, don't hesitate to reach out. We're here to help!
Aniyah L.
Response from the owner:We're thrilled to hear about your positive experience with our services! Thank you for taking the time to share your feedback. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
Katie I.
On a Sunday I discovered wet carpets and water damage to walls after the house was vacant for a week and was in a bit of a panic until I was able to schedule an appointment the next day! Daniel came on time and was very professional and found a leaking pipe in the wall. He was able to fix it right away. He was professional and courteous and did a great job.
Thanks for your great service!
Response from the owner:Katie, Thank you for your kind words and thank you so much for taking the time to leave us this wonderful 5-star review! We're thrilled to hear about your positive experience with Daniel and how he was able to address your issue promptly and professionally. Our team is always dedicated to providing top-notch service, especially during those unexpected moments of panic. Please know that we're here for any future needs you might have. Thanks again for choosing our service, and for your kind words!
Karie L.
They were very professional and knowledgeable. I would not hesitate to use them again
Response from the owner:Thank you so much, Karie! We truly appreciate your kind words and are thrilled to hear about your positive experience with our team. We're here whenever you need us, and we look forward to assisting you again in the future. Have a fantastic day!
Emma S
Dean did an excellent job, was friendly, and is very honest. He was on time, put on booties to protect my floor without me asking, and finished the job fast. It turned out to be an easy fix and the price was excellent and fair. Thompson will get my business from now on.
Response from the owner:Good afternoon, Emma. Thank you so much for taking the time out of your day to leave our company and technician Dean for such a kind review. We are glad to know that Dean was able to provide you with efficient services while also being honest, and friendly, and getting the service done in a timely manner for you. We are also glad to know that the drain for your tub has been corrected and is working as it should now. We also appreciate the opportunity to have served you and look forward to assisting with any of your future plumbing needs. Thank you for the recommendation and for highlighting our technician Dean. Please do not hesitate to reach out if we can ever be of any further assistance. Again, thank you for choosing Thompson Family Plumbing.
Frankie M.
Daniel did a great job and gave me the best price he could. When I need a plumber again I will request him.
Response from the owner:Good morning, Frankie. Thank you so much for taking the time to leave such kind words in regard to our technician Daniel. We are happy to know that Daniel was able to provide you with top-notch services and was able to offer you with reasonable pricing. We strive to provide all of our customers with fair pricing and a 5-star experience and are glad to know we were able to reach this expectation for you throughout the duration of our visit. We highly appreciate your business and encourage you to reach out if we can ever be of any further assistance. Again, thank you for choosing Thompson Family Plumbing.
William B.
Nick and helper were great in fixing a complex plumbing problem and did a top notch installation of my hot water heater! Both were very knowledgeable, friendly, and responsive to my questions!
Response from the owner:Good morning, William. Thank you so much for taking the time to share your positive experience with our technician Nick and his helper Ismael! We highly appreciate the opportunity to have served you as it has been our honor. We are glad to know that Nick and Ismael were able to assist with getting that new water heater installed for you and that you were satisfied with the provided services. We are also happy to know that Nick took the time to answer your questions and explain his process throughout the duration of our visit. We encourage you to reach out if we can ever be of any further assistance. Again, thank you for choosing Thompson Family Plumbing!
Nicole W.
This was my first time using Thompson Family Plumbing and loved them . Ulysses was on time very nice. He took the time to talk to me about what he would be doing. He answered all my questions and was very polite. I will definitely be using them again in the future.
Response from the owner:Good Morning Nicole! Thank you so much for choosing Thompson Family Plumbing for your plumbing needs! We're thrilled to hear that Ulysses provided you with excellent service and took the time to explain the work to you. We pride ourselves on delivering professional and friendly service to our valued customers like you. We truly appreciate your feedback and look forward to serving you again in the future. If you ever need assistance, don't hesitate to reach out. Thanks again for your support!
Tina C.
Vincent was courteous, answered all my questions. He was professional and able to communicate clearly as to the issues. I am very pleased that my repairs will last and Vincent left with my bathroom spotless. Thank you Vincent.
Response from the owner:Tina, Thank you so much for taking the time to share your positive experience with Vincent! We're delighted to hear that he provided courteous service, answered all your questions, and displayed professionalism throughout the process. We take pride in our team's ability to deliver lasting repairs, and we're thrilled that you're pleased with the outcome. Vincent's attention to detail is commendable, and we're glad he left your bathroom spotless after completing the repairs. We greatly appreciate your feedback and your trust in our services. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're here to help!
Daniel A.
Dean did a great job. He was professional, knowledgeable, friendly and extremely helpful!
Response from the owner:Thank you so much for taking the time to leave us a fantastic 5 Star review! We truly appreciate your kind words and are so happy to hear about your experience! We are so happy to know that Dean met and exceeded your expectations. We are proud to have him as apart of our team, we will be sure to pass along your kind words to him. We are grateful for the opportunity to assist you and are here to help with anything you need in the future. You have a great day and thank you for your kind review!
Nathan G.
Riley Nason with Thompson Family Plumbing was top notch. As a new homeowner, this was my first plumbing issue I’ve ever encountered. I Google searched for local plumbers, Thompson was one of the first to come up that served Colton, CA, after reading through a few reviews I called them up and booked my appointment for the following day. Riley came out, diagnosed my problem, and went to work. He was extremely kind, thorough, professional, and sincere. He efficiently cleared my upstairs toilet that overflowed and leaked into the downstairs bathroom, as well as replaced the old toilet all together and did a fine job. He also offered recommendations for other work we can do to fix my leaking shower. Reasonably priced for the amount of work I had him do within a few hours. I’ll definitely work with Thompson Family Plumbing again.
Response from the owner:Good afternoon Nathan, Thank you so much for taking the time to leave such an awesome review. Riley is one of the most passionate technicians we have at our company and we are so glad that his passion has been acknowledged by amazing customers like you. Please know that if you ever need anything in the future we would be more than Happy to get him back out to your home.
Daniela R.
I’ve called Thompson Family Plumbing for a few years now and they have always showed up, acted professionally and fixed my problems efficiently. The last couple of visit we had Michael Byars and he was friendly and super helpful.
Response from the owner:Good afternoon, Daniela. Thank you for taking the time to write such a positive review in regard to your experience with our company and our technician Michael. We are happy to know that you have been a loyal customer for a few years now and that we have been consistently providing you with prompt and efficient services. We're also glad to hear that Michael was able to assist you during our last visit. We appreciate the opportunity to have served you and encourage you to reach out if we can ever be of any further assistance. Again, thank you for choosing Thompson Family Plumbing.
Bob S.
Michael B. was great! He was punctual, very professional and took his time to educate me as a homeowner as to troubleshooting plumbing issues. He didn’t try to oversell me for anything. He even played with my dog for a good while! He left my house cleaner than when he arrived. Will definitely be using them again. P.S. Mike needs a promotion!
Response from the owner:Good afternoon, Bob. Thank you so much for taking the time to write us such a positive review in regard to your experience with our technician Michael. It's great to hear that he was professional and took the time to educate you on how to troubleshoot your plumbing issue. It's also great to hear that Michael was able to bond a little with your dog and left your house cleaner than when he arrived. We highly appreciate the opportunity to serve you as it has been our honor and will be sure to pass along your kind words to Michael. Please feel free to reach out to us if you ever have future plumbing issues! Again, thank you for choosing Thompson Family Plumbing.
Charlie E.
First of all I talked with a pleasant knowageable person called Tracy which set up the appointment and follow up with tracking so I could see exactly when and who was going to have the pleasure to meet along with a photo. I felt I had a connection with Nick before he arrive. Nick has to be the most professional and honest man I have met. He not only did a great job of replacing my hot water heater shutoff valve. I had several estimates for a tankless water heater. Great job Nick and I can see nothing but great thing happening in your life. Being a tradesman myself I can appreciate your honest attitude and love for your trade.
Response from the owner:Good morning, Charlie. Thank you for taking the time to share your experience with us! It's great to hear that Tracy was able to provide you with excellent services while setting up the appointment and keeping you updated throughout the process. It's also wonderful to hear that you appreciated the added touch of being able to see who would be coming to your home. We are happy to know that Nick was able to exceed your expectations with his professionalism and honesty. We're sure he'd be more than happy to hear that you were satisfied with the provided services and will ensure he receives your kind message. We're also glad to hear that he was able to help with your water heater and provided you with several estimates for tankless options. Please feel free to reach out if we can ever be of further assistance. Again, thank you for choosing Thompson Family Plumbing!
Marissa M.
I was very pleased with the technician Vincent Baumann. He was very knowledgeable and pin pointed the issues I’m having with my kitchen and bathrooms. I look forward to getting the work done soon with this company.
Response from the owner:Good afternoon, Marissa. Thank you for taking the time to leave a positive review regarding our technician Vincent. We're happy to know that you were pleased with his knowledge and expertise in pinpointing the plumbing issues you have been occurring in your kitchen and bathrooms. We are grateful to have the opportunity to work with you and assist with all your plumbing needs! We pride ourselves on providing efficient and reliable services and are confident that we can exceed your expectations. Please do not hesitate to reach out if you have any questions or need any further assistance! Again, thank you for choosing Thompson Family Plumbing.
JD G.
The experience went without a hitch. Men took care of all my worries, gave a fair price and most importantly were friendly and professional. Five stars.
Response from the owner:Good afternoon, JD. Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that our technician Nick was able to address all of your concerns regarding your gas leak and provided you with friendly and professional services. It means a lot to our team to know that our hard work and dedication to providing excellent services are recognized by our customers. Please feel free to reach out if you ever have future plumbing needs, as we are more than happy to help! Thank you for choosing Thompson Family Plumbing.
Steven H.
We would like to thank the crew at Thompson Family Plumbing for courtesy, professionalism and kindness. We highly recommend this company because when you have spend a good bit of money, it is great to have confidence in the people who are doing the work. Thank Andres, Mike and Tracy!
Response from the owner:Good Morning Steven, wow thank you so much for this incredible review on your experience with your team. We are so happy that this was the service experience you were left with. We appreciate your business and appreciate you trusting our team to get this all resolved for you. If you ever need anything or have any questions always feel more than welcome to reach out. Have a great rest of your weekend!
Linda H.
Andres and Mike worked as a professional and experienced team when they had extensive repairs to complete in our bathrooms. They kept the area clean and were considerate in every way. They consulted us as they worked and the results are wonderful.
We thank you Andres, Mike and Tracy. Tracy, we appreciate you for the professional and informative way you handled our initial call.
Response from the owner:Good Morning Linda, thank you so much for taking the time to leave this amazing review. We are so thrilled that you were left with this over all service experience. We appreciate you trusting us to get this all resolved for you, I will defiantly pass along the kinda message to the rest of the team. If you ever need anything or have any questions always feel more than welcome to reach out. Have a great rest of your weekend!
Dmac M.
Ulysses came on his own and took care of our leaks under our kitchen sink and drain. We haven't been up to our cabin since his repair so I'm hoping everything is fine when we go up next week!
Response from the owner:Good afternoon, Dmac. It's great to hear that our technician Ulyses was able to take care of the leaks under your kitchen sink and drain. Our team always aims to provide reliable and efficient service, even when working on projects independently. We appreciate your positive review and hope that you have a worry-free experience with your plumbing when you visit your cabin next week. Thank you for choosing Thompson Family Plumbing!
Christy H.
I had a great experience with Thompson Family Plumbing. They are very friendly and keep in touch with you every step of the way through texts and calls. Our technician, Daniel, was great. He told us exactly what we needed and what it would cost to fix the toilet and hook up our new water softener. I was so pleased with the whole experience that I will definitely use their services again.
Response from the owner:Good morning, Christy. Thank you so much for taking the time to leave such an amazing review and such kind words in regard to our technician Daniel. We highly appreciate you providing us with the opportunity and are happy to know you can enjoy that water softener! Please feel free to reach out if we can ever be of further assistance as we are more than happy to help!
Heather R.
Andres came out to replace an old faucet on an even older sink. He did an excellent job and was very friendly. He even went above and beyond to shovel snow away from our water valve. We have a very old home in the mountains and I am sure we will be needing more plumbing work. We will definitely call them back. Highly recommend.
Response from the owner:Good morning, Heather. We would like to thank you for your support and for providing us with the opportunity to serve you! We are glad to know that you were satisfied with the provided services by our technician Andres. We want you to know, if you ever have future plumbing needs, we are always here to help.
XiaoDan Z.
William did excellent job, 👏 very patience to explain everything to me .
Response from the owner:Thank you so much for your trust and support. We truly value you as a customer. Please let us know if there is ever anything that you need in the future, we are only a phone call or email away!
Leatrice J.
Andres came to our home and was very professional, polite, and knowledgeable. His assistance with our plumbing issues is very appreciated.
Response from the owner:Good Morning Leatrice, I am so happy everything went great at the visit with the Technician. I appreciate you taking the time to leave this review on your experience it means a lot that this was the experience you had and for trusting us to resolve these issues. If you ever have any questions or need future assistance always feel welcome to give us a call we are more than happy to help. You have a great day!
Audrey H.
Dean was on time for the appointment. He was very professional and friendly. The jobs were completed without any drama. He was neat and clean and cleaned up after the job. We are very impressed and now have a go-to plumbing company.
Response from the owner:Good Morning Audrey, we are so happy that everything went great at the visit you had with Dean. We appreciate you taking the time to leave this review on your experience and appreciate your feedback. If you ever have any questions or need future assistance please feel more than welcome to reach out we are more than happy to help. Have a great day!
Marlin T.
I was very pleased with the repairman, Vincent, and the apprentice working with him, Blake. Why?
* Always on time to start (allowing for traffic issues).
* Very realistic break for lunch and supplies.
* Finished when he said they would both days.
* Helpful. Always willing to answer my questions, explain my options, and describe the situations they found.
* The description of the situation he gave coincided with previous Plumber’s assessments.
* Since I’m not knowledgeable about Plumbing, I can’t realistically evaluate the work they did. But the Before and After pictures say a lot.

Based on the work they did, I will definitely recommend them and will use this company for any future plumbing jobs.
Response from the owner:Thank you so much for taking the time to share your experience with us. We're delighted to hear that Vincent and Blake provided you with excellent service. We take pride in our team's professionalism, punctuality, and dedication to customer satisfaction. It's wonderful to know that they were helpful, transparent in their explanations, and that the work they performed met your expectations. We understand that plumbing can be complex, and we always aim to provide clear information to our customers. Your recommendation means a lot to us, and we look forward to serving you in the future for any plumbing needs you may have. Please don't hesitate to reach out whenever you require our services. Thank you for choosing our company!
Marisol M.
Satisfied with service , quick and easy to book. They had some one come and check same day I called. Ulysses was great.
Response from the owner:Marisol, thank you so much for the opportunity to serve you. We are happy to hear you had a great experience with our company and with Ulyses. Please let us know if we can be of any assistance in the future.
SAWINDER S.
Ulysses services our water heaters. He was very professional and courteous. Will highly recommend the plumbing services.
Response from the owner:Good Morning! We want to thank you so much for taking the time to leave this amazing review and for trusting us to resolve your plumbing needs. We are very happy this was the service experience you had with our technician. If you ever need any future help or have any questions always feel more than welcome to reach out.
tonya B.
Great communication and made it the day we called. Easy to work with. Profesional. Thank you!
Response from the owner:Tonya, thank you for your feedback. We appreciate your support and are pleased to hear our team did a job well done. Please if you need any further assistance of any plumbing services in the future, you know you can count on us!
Jennette F
Jacob was very professional, very helpful, and very knowledgeable. We originally used them to come out and repair our tankless water heater. Ended up getting a brand new one, due to his knowledge and expertise. Also had a water treatment system installed at that time. We then had them come out a second time to repair a toilet. Jacob and the customer support has been outstanding! Will use them again for sure.
Response from the owner:Thank you so much for such an amazing review. We appreciate your business and look forward in working with you in the future. Also, please know should you have any future plumbing needs we are only a call or email away. Have a wonderful day!
Alexis C.
I called Thompson Plumbing and they sent a technician out the same day to help me with my water heater. It felt like the whole team actually cared about me as a human rather than just a customer. They really went above and beyond for me in the water heater installation and I really appreciated it! Especially with the weather turning.
Response from the owner:Thank you so very much for calling us to assist with the issues with your water heater. We are happy to hear our technician and team took such great care of you. We appreciate your business and are happy to assist with any needs in the future.
Alex B.
Jacob did the best he could with a less than ideal situation due to the age of our bathtub. The work he did seems to have resolved our issue until we can get a new bathtub.
Response from the owner:Alex thank you for taking the time to share this wonderful review. We are so happy to hear that Jacob was able to help. We value your feedback and thank you for your business we we hope you have a wonderful rest of your day. Please feel free to reach out should you need anything in the future.
Ray S.
I can not tell you how nice it was to call a plumber, have them come out in a timely matter, solve the problem quickly and professionally, and reasonably priced. Ulysses was great and professional. Did not act like other plumbers who just tried to rip you off with un needed repairs.
Response from the owner:Good Morning Ray, Thank you so much for trusting us with your home and thank you for taking the time to leave this amazing review. We are so happy this was the service experience you had, Ulyses is so happy you were left with this experience. If you ever have any questions or need future help always feel welcomed to reach out. Have a great day
Morgan S.
Had a water main break in my front yard. Couldn't get anyone to come out for days. Called Thompson and they came out the same day and fixed our main. Jacob, the technician was incredible! Friendly, professions and worked incredibly hard to get our water turned on the same day.
Will never call another plumbing company again, and I will request Jacob every time! Thank you Thompson for getting our water back!
Response from the owner:Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you've placed in Thompson Family Plumbing and we are so happy to hear you had an awesome experience with our technician. Please, contact us in the future whenever you're in need of any assistance
Monique D.
This was clearly explained What had to be done very very patient understood this was a excellent job I will highly recommend that he comes back again to fix my tub this is the second time he’s come here he’s done an excellent job over 100% thank you again for your time and patience with me you did an excellent job and deserve a raise thank you again
Christopher Owens
Response from the owner:Good Morning Monique, thank you so much for taking the time to write this review. We appreciate your feedback so much and will pass the kind message along to chris. If you ever have any questions or need future assistance please feel more than welcome to reach out. Have a great day!
Jim C.
This was a difficult situation to fix because he had to repair another companies huge mistake that was made previously. He figured it out and solved the problem to our total satisfaction. Great job Jacob
Response from the owner:Jim, thank you so much for taking the time to write this wonderful review. We sincerely appreciate your feedback. We are happy to hear that Jacob was able to resolve what sounds like a stressful situation and provide a great experience. We will be sure to give Jacob some extra recognition for providing such devoted service. We hope you enjoy the rest of your day and should you need anything please feel free to give us a call. Thank you again!
Bobbi B.
Response from the owner:Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you've placed in Thompson Family Plumbing.
Brian R.
They showed up on time and were very professional. The technician, Donald Thomas, was friendly and knowledgeable.
Response from the owner:Good Afternoon Brian, we are so happy that you had a great experience with Donald! Thank you for taking the time to leave this very kind review, I will go ahead and pass along the kind message to Donald. Thank you for trusting us for your plumbing needs! Have a great day and always feel welcomed to reach out with any questions.
Brian G.
Ulyses, was the plumber that showed up to my Wrightwood home. He kept me informed of possible arrive time, prompt, professional, informative, seemed to sincerely want to do the best option. So far service has been A+
Response from the owner:Brian, you and Elliot, both have been so fantastic to work with. We are so appreciative of the confidence you've placed in our company!
Keith D.
Jacob was very professional and thorough
in his estimate for everything we discussed .
I Highly recommend Thompson Family Plumbing.
Response from the owner:Thank you Keith. We thank you for these kinds words and we appreciate the recommendation.
Honeyt M.
Jacob installed a new water heater for me. He was very prompt, professional and friendly. Jacob installed the water heater in just a couple of hours. Jacob appeared to be well trained and cleaned up after himself. Very satisfied with his work
Response from the owner:Thank you so very much for calling us to assist with the issues with your water heater. We are happy to hear our Technician and Team took such great care of you. We appreciate your business and are happy to assist with any needs in the future.
Carlos P.
I would highly recommend Thompson Family Plumbing as a professional plumbing contractor.
The service technician Andres was personable, polite, professional, and punctual.
He actually stayed late to complete the repairs he promised.
In this day and age it's a wonder to actually find a professional home repair company.
Andres was great, as was the whole office staff, and the Conseirge Team.
I will definitely use their services again.
Response from the owner:Hi Carlos! Thank you so much for taking the time to share your experience. We appreciate it!
Jean H.
We used Thompson's 2 months ago to repair a frozen pipe and hose bib. They sent Dean and he did an excellent job...this past week at 10pm, our pipe backed up and flooded our bathroom. I emailed Thompson's immediately, explained the problem, they called first thing the next morning and sent Jacob Martinez out to find the problem. It turned out to be somewhat complex. We had roots, rocks and a sagging clogged pipe that needed to be replaced. Jacob is the hardest worker we have ever seen! This was a very difficult job! He had to hand dig, remove and replace several feet of pipe under the house in very limited crawl space! We will never use another company or plumber. Thank you Thompson's for your incredible customer service, professionalism, and follow through. Jean and Dave Hamilton
Response from the owner:Hi Jean! Thank you for taking the time to write this review for us. I'm so happy we were able to help!
Judy W
We bought a fixer upper house in Lake Arrowhead and had no idea of the number of Plumbing issues we would have. Richard Reaster's expertise, helpfulness and ability to diagnose and quickly repair leaks, faucets, toilets, and septic tank issues, saved us a lot of grief. He even found additional issues that need repair before they happen. His ideas on how we can move a washer and dryer to a new area as inexpensively as possible make him a great asset to his company. I highly recommend Richard for your Plumbing needs
Response from the owner:Thank you Judy. We are so thankful for your trust and confidence in our company and Richard. Please let us know how can be of any additional service for any future plumbing needs
Pama K.
Response from the owner:Good Morning Pama! Thank you very much for the 5 star review. We appreciate you taking the time to let us know you had a great experience! Thanks again.
James C.
Water heater pressure relief valve replacement
Response from the owner:James, thank you for taking the time to leave us a 5 star review. We're really happy that your service experience went great. Should you have any questions or need future help always feel welcomed to contact us. Have a great day and thank you for your business!
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