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5 Advantages of a Licensed Plumber over an Unlicensed One

Thompson Family Plumbing is your go-to choice for residential plumbing repair and installation throughout Lake Havasu City, AZ and Hesperia, CA.

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Written by
Devynn Thompson
5 Advantages of a Licensed Plumber over an Unlicensed One

Helpful Information

When hiring a service professional like a plumber, you probably compare rates, check reviews, and ensure that the company you hire has been in business for a long time. While this is a good practice, don’t forget to confirm that the plumber you hire is actually licensed! The difference between a licensed and unlicensed plumber is vast, and making the wrong choice can cost you in terms of time and money. At Thompson Family Plumbing and Drain, we want to make sure you make the best choice when it comes to drain cleaning, leaks, water heater installation, and more.

5 Reasons to Choose A Licensed vs. an Unlicensed Plumber

1. Qualification

Training requirements vary from state to state, but you can be sure of one thing- a certified plumber is far more educated and qualified than an unlicensed plumber. Licensed plumbers are adept at mechanics, display manual dexterity, and have been trained to have sharp problem-solving skills. Additionally, they’ve spent several hours working as apprentices to learn industry best practices.

2. Knowledge

To obtain a plumbing license, a plumber not only needs to pass a licensing exam but also needs to complete prerequisite training as outlined by the state board. In addition to this, licensed plumbers undergo ongoing training to stay up-to-date with the newest products and technologies.

Licensed plumbers are also aware of building codes and will ensure that all plumbing work carried out on your property is in accordance with state and county regulations.

3. Quality of Work

Since licensed plumbers are required to complete a set course and serve as an apprentice for a particular amount of time, they are bound to be a lot better at their job than an unlicensed plumber. By hiring an unlicensed plumber, you may end up with repairs done incorrectly or left incomplete. An unlicensed plumber may also cause structural damage to your property which might require you to shell out loads of money to fix the errors.

4. Legal Permission

A plumbing license is more than a piece of paper- apart from certifying that the plumber is sufficiently educated and trained in their field, it also certifies that they are legally allowed to provide plumbing services. In the state of California, it is required for individuals and companies who provide plumbing services to be licensed. If you see that a company is not licensed, you need to seriously ask yourself if it is worth the risk to hire someone who couldn’t pass the requirements to get their license and is now providing a service against California law.

5. Insurance

An unlicensed plumber or plumbing company will be uninsured. Hiring one can make you liable to pay medical bills and lost wages in case he gets injured while working on your property. Licensed plumbers, on the other hand, are insured and carry liability coverage so you won’t have to worry about anything when you hire one.

Trust Our Licensed Plumbers in Hesperia

Since plumbers take care of the important parts of your home- think faucets, water heaters, toilets, and drains- you can’t undermine the importance of hiring a good company. Sure, an unlicensed plumber may be decent at his work, but with the information provided here, the benefits of hiring a licensed plumber over an unlicensed one are obvious. So don’t rush into hiring a plumber that quotes the lowest prices; first and foremost, make sure the plumber you hire is licensed to avoid unnecessary headaches!

Thompson Family Plumbing and Drain is the trusted name in plumbing services in San Bernardino, Lake Havasu, and beyond. Contact us to schedule a plumbing service!

 

Devynn Photo, Owner photo
About The Author

Devynn Thompson

Devynn Thompson is the Co-Owner of Thompson Family Plumbing in Lake Havasu City, AZ and Hesperia, CA.
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What Our Valued Customers Are Saying

  • “Always go above and beyond for their customers”

    Once again Thompson Family Plumbing came in and took care of us as if we were their family. They always go above and beyond for their customers and make you feel like you are important to them. I can’t thank them enough for coming in and taking care of the issues that I had with my home as quickly as they did. Absolutely the best plumbing company around. Thank you, John and Devynn for everything.

    -Nicole H.

  • “Price was more than reasonable, especially last minute”

    What a great local family company. Had a little issue today (Saturday). Gave them a call. The lady said she would have someone here between 3 & 5. It was at 1 when I called. 3:00 on the nose Don was here. Don was very friendly and had the broken pipe fixed in no time at all. The price was more than reasonable, especially last minute on a Saturday.

    -Andy S.

  • “Fantastic job of analyzing the situation and making all the necessary repairs”

    Thank you Thompson Family Plumbing for your quick and professional service. Don did a fantastic job of analyzing the situation and making all the necessary repairs. Clients were happy with the professionalism and knowledge that Don possessed in getting the job done. Ashley went out of her way to ensure that an appointment was made asap for the clients.

    -Richard B.

  • “Took care of it in no time”

    Plumbing technician Dean Taylor came over last week to set up a line so I could get a dishwasher installed. I didn’t have the proper setup but he took care of it in no time! Now the installers will have no problem doing it. He was very knowledgeable and professional. I will definitely have him come back for other plumbing jobs. From start to finish everyone I spoke to was very helpful! Their customer service is outstanding!

    -Jackie L.

  • “Gave me great peace of mind”

    Great experience with TFP! They were super professional and friendly, exactly on time, fixed the issue, AND were inexpensive. I received a text when to expect them with a picture of my two technicians (Dean & Kade) AND their license numbers included in the text. This gave me great peace of mind as I am a woman that lives alone. I highly recommend Thompson Family Plumbing!

    -Brisa A.

  • “Integrity and honesty”

    I cannot say enough good things about this amazing company. We found them through reading other people’s reviews on Yelp. They have helped us with a plumbing issue and installing a new hot water heater. They are prompt, reasonable, and incredibly helpful. John’s integrity and honesty along with the rest of the crew would make it a pleasure to recommend to anyone and everyone.

    -Joyce A.

    View All Reviews
    Cheryl
    1736543285
    Did good work. Professionally done. Was able to get financing easily. They got the job done in a timely matter.
    Mike A.
    1736528626
    They kept good contact with us. The plumber, Dustin, was pleasant and respectful of our home. He Gabe me a wholistic view of our whole plumbing system. I will call on them again.
    Vickie Von M.
    1736463427
    Diva L.
    1736448104
    THANK YOU Thompson family plumbing for coming to our rescue yet again! We LOVE everything about this company and referred them multiple times now to family and friends. Yesterday we had the pleasure of working with Cesar and Devin❤️💕💗. They were absolutely TERRIFIC as is ALL of their staff and workers even in their office. We will definitely continue to be repeat customers for this business as they really are ULTRA kind professionals and know what they’re doing and talking about. THANKS again Cesar, Devin, and company!!
    Trish D.
    1736439633
    This company is the BEST! We have been using Thompson Family Plumbing since we moved here 9 years ago. They have taken such great care of us through all our plumbing needs. They truly ARE like family…all the employees are so professional and kind! John and Devin take good care of all their “family”. As far as we are concerned, they are the ONLY plumbing business to call!
    Robert T.
    1736017893
    Our go to plumbers! Fixed a few things we had issues with and also hooked us up with a filtering system for our entire house! Great people and very thorough, they don’t stop until the job is done to perfection!
    Jazzy J.
    1735954165
    The old adage that you get what you pay for rings true in this case. Yes, Thompson is not cheap. That said, they always provide a range of options to try to fit your budget, and their work is impeccable. Their technicians are professional and knowledgeable and answer questions in plain English, free from jargon (and I have never had to clean up after them!). In short, Thompson is trustworthy, and that's worth a lot.
    Jeanette R.
    1735932067
    Shaun was very courteous and was diligent in trying to solve the problem with the ghost flushing. It seems to be fixed as I have not had any ghost flushing since. Thank you for for patience in solving the problem. I will recommend Thompson Family Plumbing to anyone that may need help in the future.
    Jon S.
    1735920804
    Setting up our call was very easy the Man that came out was very friendly and there follow up was amazing I would highly recommend them
    J Bird S.
    1735758884
    At J Bird Storage, we’ve had the pleasure of working with the team at Thompson’s Family Plumbing and Drain, and their professionalism truly stands out. Their employees consistently carry themselves with integrity and respect, making them a great example of a well-run local business. Highly recommend connecting with them!
    Pamela J.
    1735680257
    Noah Rege was very knowledgeable about his job he found the problem and fixed it right away very nice polite I would recommend him and the Thompson Family plumbing again
    Christopher A.
    1735678234
    Thompson Family Plumbing have taken care of our home for years. Anyone they have sent to us has been professionals and we trust them with our home.
    Sylvia R.
    1735666531
    I woke up to water leak. Panic because it was Saturday. Called Thompson Family and in NO time Dustin came out and fixed my leak. He was very professional. I am sorry that I called him by Justin. Oops! Thank you Dustin!!!! I highly recommend Thompson Family Plumbing 💯👍
    Frances
    1735621247
    Came when they said. Found my problem and fixed the same day. Was very nice and professional. Would recommend.
    laura S.
    1735605671
    Thompson’s communicated very well, was on time, professional, cleaned up after their work and was reasonably priced. Will definitely use again.
    Sarah C.
    1735252809
    Thompson Family Plumbing has exceeded my expectations. They came and addressed my leak within an hour of my call. Harry and Dustin were professional, tidy and extremely knowledgeable. They made me feel at ease even though my home had extensive water damage.I decided to purchase a water filtration system...AGAIN, Thompson Family Plumbing went above and beyond. Frank worked tirelessly to complete the job in a timely manner. He was also very friendly and answered all my questions effortlessly.I WOULD 💯 RECOMMEND THOMPSON FAMILY PLUMBING TO ANYONE WITH PLUMBING NEEDS.Thank you ALL (from the dispatch gentleman, the female phone operator, Dustin, Harry and Frank) for making my stressful event easier!!!⭐️⭐️⭐️⭐️⭐️
    mike M.
    1735185138
    Great professional handiwork. Job well done. Thanks
    Daniel S.
    1735001367
    Had Harry out a few weeks ago to redo my gas line and both water lines to my washer/dryer in the garage.Harry was super friendly, very patient, and quickly and efficiently got the work done. It looks great!I've used Thompson Family Plumbing to fix a few different problems I've had with the house since I moved in, and they've always been competitively priced and done great work. I plan on continuing to use them going forward.
    Matthew H.
    1734992941
    Loved the work, on time. Figured out the water leak and corrected the issue. I appreciate your company and all you have done to help me in my time of need.
    Susanna M.
    1734568121
    Excellent service. There is usually a disappointment along the way trying to get jobs done, but surprisingly there were none!
    Priscilla H.
    1734552182
    Amazing service! I greatly appreciated a photo of my technician prior to them arriving. Everyone was professional and knowledgeable.
    Roxanna C.
    1734529071
    They are easy to work with and finished the job in a fast and timely manner thank you
    Marsha H.
    1734373382
    TFP was very responsive I was able to get an appointment right away. The leak was found and Austin was professional and friendly. He took his time to find the leak, gave updates on his progress and offered suggestions for improvement but wasn’t pushy about it. I will continue to use TFP.
    Johnny L.
    1734107126
    First time hiring Thompson family plumbing & drain. Could not have asked for better service. Receptionists were very polite and scheduled my appointment same day due to emergency. Cesar was knowledgeable and transparent, answered any questions I had and had an excellent attitude. Would highly recommend to anyone who needs work done.
    Pamela T.
    1733941085
    Very efficient & friendly. Had multiple plumbing problems & Thompson addressed each one! Would definitely recommend.
    lesli G.
    1733802059
    Art B.
    1733449168
    Giovanna H.
    1733161012
    Jeanette R.
    1733158809
    After contacting Thompson Plumbing concerning the water puddle that was in my front yard they sent out a technician very quickly. Harry was very friendly and explained everything he needed to do concerning the leak. He proceeded to look around the property to see if there were any other water issues and luckily he didn't find any. Harry called his supervisor to assist in further explanation of preventative measures that could be done. Devin came and after an amount of time he gave me 3 different plans in which I could choose from. He thoroughly explained each one. I decided to go with getting the regulator for the water pressure from the main line into the house. Each individual was very courteous. The work was done while I was away for a few days and upon my return everything was in working order and the clean up was done. I highly recommend them. Thank You Thompson Family Plumbing.
    john G.
    1732929542
    I had a very good recent experience with Thompson. The technician arrived on time, gave me a clear estimate and did a thorough job to fix my issue. I thought price was very fair due to the work and time involved. I will use Thompson again!
    Lori H.
    1732823697
    Gene M.
    1732247796
    Thompson Family Plumbing techs & office team accomplished a challenging plumbing issue for us. From initial estimate to final payment, all done in a friendly and highly professional manner.Tks, GM Apple Valley
    Samir N.
    1732157824
    Noah and Tom were fantastic, absolutely stellar lads with clear communication and quality work.
    Lukus F.
    1732147132
    Frank serviced our mobile home park and was kind and fast.
    Leona Rose R.
    1732043773
    Harry was very nice and professional. He explained what needed to be done and showed us pictures afterwards. I would definitely recommend Thomson family plumbing.
    Salena M.
    1732043761
    This company is so awesome our technician was Dustin and he was so kind and super informative!! We had curious kiddos running around and he was so nice and understanding and gave them all high fives. Thompson family will be our go to with any future plumbing issues.
    Arlene D.
    1732030565
    Awesome experience with this company
    Kevin R.
    1731765936
    I would like to say they stand behind there work going above and beyond to correct the issue's, highly recommended.
    Lisa N.
    1731604120
    Everyone was great! The gentleman I talked to on Sunday made it a priority to have a technician out the next day due to the leak even though it was a holiday, and the technician returned as soon as he had the needed part and repaired the leak. There was communication every step of the way, and I so appreciate their commitment to their customers. Thank you!Lisa Nash
    Jeannelle T.
    1731548625
    I had a great experience with Thompson Family Plumbing and Drain. They were ableTo get a technician out to us really quickly, and he did great work!
    Michael A.
    1731543750
    Tech was great. Solid work. Pricey but good.
    William B.
    1731514028
    Very pleased with the staff and work that was completed. Technician was very thorough and explained everything in detail. Only reason why a 5 star rating wasn’t given was the price. A bit high but you get what you pay for.
    Alice J.
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    They are great! Showed up within the hour. Very knowledgeable and friendly tech. Explained everything and had photos! Couldn't have asked for more. Highly recommend this company!
    Calan A.
    1731375160
    Hello Thompson family plumbing. My experience with your business was fantastic. Your timing was absolutely phenomenal. When I explained the problem you came so quickly. Your work definitely lives up to your name ( family) that's exactly how you made me feel. I wantt you to know it was not your service that caused me to look else where. The first Finance company was not consistent. First they said I was approved,, then said they couldn't verify my income, then said I needed a cosigner,, then a few days later was sending me documents saying I was approved so by then the problem was solved. Know that in the future if I need a plumber I definitely will be calling you. God bless you and your family with GREAT SUCCESS. Ms. Adams
    Jennifer C.
    1731356731
    As always, all staff members go above and beyond to help us out. Dustin did a great job installing our water filter.
    Kim B.
    1730938893
    We would like to give a big shout out to Thompson’s Family Plumbing. We were in a situation a couple of weeks ago, where we had no running water, toilets couldn’t be flushed.We had a very messy situation.From start to finish, this company was very professional. From their text messaging to their callbacks to their follow ups.The crew was so kind and patient, Riley almost thought he had a permanent fixture at the household.If you would like the job done in a timely manner, with great customer service. I would recommendThompson’s Family PlumbingThank you.
    Catherine S.
    1730853544
    Frank , Dustin and Robert were all very professional, explained everything that was going to be done, no surprises. Their work was professional too. Totally recommended Thompson Family Plumbing and Drain to all my family and friends. Thank you for all your help.
    Jan P.
    1730850924
    Friendly and get the job done!
    michele L.
    1730490205
    Fixed my hot water heater. Friendly and very professional. Will use them again
    Becky A.
    1730140889
    Quick, good customer service.
    Dawn A.
    1729875847
    Thompson Family Plumbing serviced my thankless water that hadn't been serviced for quite awhile. They were very thorough and knowledgable. It's hard to find good, reliable services in Needles so I am happy to have found a plumbing company that I can count on for future plumbing issues.
    Francisco D.
    1729739116
    A high 5 to Dustin who performed a garbage disposal replacement and installed a water heater expansion tank. He performed a complete plumbing and water pressure check all at no extra charge. He addressed all problem areas (which was needing the expansion tank) and gave me options. Very knowledgeable, courteous, and left work areas clean. We are very pleased with the service and the pricing was competitive. We will call again should the need arise. A high 5+ to the customer service ladies. They sent texts confirming appointment dates, work to be performed and if there were any concerns on my part to let them know. Businesses should take lessons from Thompson's on how to treat and respect customers. Thank You everyone at Thompson's Family Plumbing for a job well done.
    Felicia H.
    1729590342
    Dean the plumber was excellent, he went over and beyond to fix my problem. Dean was very personable and he did a great job at explaining the process. Thanks again for doing a great job. I would definitely recommend Thompson Family plumbing. Felicia.
    Rick S.
    1729535699
    James G.
    1729372230
    I took way too long to put this review but this is hands down the best plumbing company ever. They will work with you if you have a problem & moneys right. Both people that came were very nice & even let my kids watch them work lol I can tell this is a family owned company because they cared more about fixing my plumbing issues then make sure they made a pretty penny. Definitely going to return to them when an issue presents itself & would recommend them over any company in this area.
    Kevin R.
    1729198289
    Eden did a great job at finding the cause of the problem and had a game plan for repairs.
    Patty A.
    1729128573
    I have used Thompson Family Plumbing on 4 different occasions and each time the support I received from the making of the appointment to the completed work has always been top notch with complete satisfaction. I was made aware when to expect their arrival and they were right on time. Dean Taylor, my service man was completely knowledgeable, kind and professional. It was a small job but Dean handled it with concern and quick repair. I can give this company a 10 out of 10 in all aspects from the reminder text to Dean knowing exactly how to fix my plumbing problems. Thank you Thompson Family Plumbing... I will be recommending your company to all of my friends and family once again. Thank you Dean for being so kind and efficient. It’s so nice to have a company that you know will get the job done and the price was very reasonable.
    Carla R.
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    Kat S.
    1728940915
    I had a Great experience with Thompson Family Plumbing every time! They have been to my home 3 times. The employee “Dustin” was Exceptionally wonderful. The company treated me Very Kind, Courteous, and Professional !!! I would definitely Recommend them for your Plumbing Needs 😁
    Bill C.
    1728923602
    Great service. Replaced garbage disposal and installed new kitchen sink faucet.
    Albert S.
    1728757086
    I wouldn't call anyone else Great People Great Service Thanks Thompson Family Plumbing
    Sue C.
    1728519406
    Best company ever, Eden is absolutely amazing:))❤️
    Hannah L.
    1728085473
    the best of the best
    pam G.
    1728065990
    Thompson plumbing were very professional. They did an excellent job!
    Deborah G.
    1728048861
    Kelly C.
    1727736129
    Highly Recommend, Very polite & professional. We are Very Happy with Austin & his Amazing work ethicSincerely ~Thank you John & Kellee Lawson
    Cnmill6
    1727732830
    Customer service was exceptional and great communication! Little pricey, but everything is right now. Fixed my immediate drain issues quickly.
    Marianne C.
    1727481389
    This was our first time calling and we really appreciate the courtesy and professionalism… we will definitely use you again in the future .. we are very happy with the work thank you
    Randall P.
    1727295728
    Thompson's has always been our go to professional for all sorts of plumbing problems. From toilets to sinks to water heaters. They are great people.
    Patricia M.
    1727227322
    Knowlegeable, and skilled. All identified problems fixed and left area clean and tidy. Plumber even tightened a hindge under the sink that was hanging. Which I noticed after job was comolete Thank you Austin and Supervisor.
    brad C.
    1727114293
    My experience with Thompson family plumbing was certainly a positive one. They, we're very attentive listed to everything I had to say before he began his diagnosis. The guys We're very knowledgeable, very friendly, very prompt. The thing I appreciated most is the level of communication between the main office and myself. They let me know. Exactly what's coming? And when they would be here, which I appreciated, very much, I would certainly recommend them to anyone that has plumbing problems. These guys were Johnny-on-the-spot.
    Reginald S.
    1727026221
    Did a great job, gave me a few options for upgrade that I chose not to use, but gave me information about my kitchen sink that once I applied all leaks stopped. I will contact them when I'm ready for suggested upgrades.
    La Prell Q.
    1726936300
    Very very satisfied with Thompson Family Plumbing this has been my third time using this company and their top notch highly recommend anybody looking for a good plumber contact them
    Deborah K.
    1726851668
    Austin addressed my concerns and took care of everything. I'm confident that Thompson Family Plumbing will do the work the right way. Thanks again!
    jerry S.
    1726801648
    The whole team at Thompson is terrific, I first called Hitt Plumbing and that was a huge mistake, they couldn’t find the leak said I had several and needed the whole house done. Took them a week to get back with me with an estimate, I called Thompson after waiting 6days they came out found the leak and I had a quote in a half hour and started the next day before I ever heard back from Hitt. If you have plumbing issues please don’t hesitate to contact Thompson Family Plumbing.
    Janette V.
    1726694964
    Had Eden come for inspection and he found several things that had to be changed we are working on a few at a time The company is amazing very friendly and professional. I have recommended them to my neighbors
    Alexa S.
    1726648659
    Wonderful service! Professional and knowledgeable. Bonus points was super nice to our kids
    Cheryl R.
    1726586501
    Prompt and professional. Great customer service.
    John R.
    1726331239
    The customer service is above and beyond. Great company to work with and the product is top notch.
    Sharman A.
    1726267426
    Plumber arrived on time. Quickly assessed the problem and provided excellent workmanship. Will be using them again.
    Deborah K.
    1726238356
    I called Thompson Family Plumbing about a suspected leak under my driveway. It turned out to be a much bigger issue than I thought.... from the moment I first spoke to Lindsey on the phone to meeting Riley, Eden, Brandon, and all the team, I knew I had contacted the right company.Each person I met was professional, personable, and knowledgeable. Eden walked me through the job every step of the way.... I knew exactly the game plan and all my questions were answered. Alex and Anthony kept me posted throughout the process which is important to me.I wish I could thank each team member by name for that first day when they worked so hard busting out concrete in 106° heat.Thank You!!A special shout out to Riley and Brandon for working tirelessly on that second , 104° day. They addressed every issue (and then some) you guys are the best!I'm retired now, but my husband and I owned a small landscaping company in California for almost 30 years. We had 12 employees.... I can only hope our guys represented us the way all of your team represents Thompson Family Plumbing.Great Job!
    Joe F
    1725920102
    Very nice, clean and efficient. Made the needed repairs and made a few suggestions, but was not pushy.
    Marlene W.
    1725505322
    Nancy L.
    1725035636
    Tom Sawyer was our plumber technician. He was very friendly but also knew what was going on with our plumbing. He even helped us with a few details that we are unable to do ourselves because we are 80 years old. He got to work and was done before we knew it. He was also very thorough. We are always very happy with Thompson Family Plumbing!!
    Rachel C.
    1725034006
    Highly recommend Thompson Family Plumbing. They are very knowledgeable and professional.
    Shawn M.
    1724864865
    Marcus R.
    1724862748
    We had a great experience; they went above and beyond to exceed our expectations
    Adrian S.
    1724797242
    Were ontime very curtious and a pleasure because they did there job in a timely manner.
    Herb W.
    1724516662
    John, Austin & Joe are keepers.
    Dena B.
    1724459424
    How do you find and fix a leak and you never did a leak detection to begin with.That’s is why I still have a leak and had to file a claim with my insurance after already paying $1000 to fix something that was never fixedSo I just want to say, the owner actually reached out personally to address my concerns. I was able to let him know how I was feeling and he shared some information with me and he seemed very genuine. I have never had an owner reach out to try to resolve the issue I was facing. I have always had excellent customer service from them. Sometimes things happen that are out of our control. I will still be using Thompson Family Plumbing moving forward.
    Heran M.
    1724374805
    Very efficient, fast, very personable man. I would call them again
    Betsy D.
    1724368980
    David G.
    1724201498
    gil H.
    1724122075
    GREAT SERVICE! WOULD RECOMMEND TO ANYONE AND EVERYONE. TOOKTIME AND WERE PATIENT. GREAT SERVICE.
    Evan S.
    1723854526
    Great customer service! 10/10
    Mike K.
    1723833292
    Had both main shower valves replaced by Joe and we couldn't be happier with the quality of work snd thoroughness. Highly recommend Thompson Family Plumbing to all!
    James n Carla E.
    1723598672
    Thompson Family Plumbing assisted us quickly, kept us updated and looked at different ways to keep cost down.
    Guinevere J.
    1723512861
    Paula K.
    1722975151
    Tyler J.
    1722316714
    Chuck
    1721848012
    Very professional and nice to deal with.
    Gary H.
    1721683388
    Excellent service and response time. Always kept us up to date how they were progressing on our plumbing issue. Highly recommend!
    Jennifer R.
    1720823610
    Great service appointment from Dean! He was friendly and efficient, and I feel confident the work was both necessary and well done.
    Virginia R.
    1720730651
    Dad Darrell F.
    1720287135
    a very knowledgeable and friendly technician who explained everything.
    Larry L.
    1720023501
    Good job
    Susan C.
    1719615241
    Very positive experience. I had a water leak somewhere in my yard on my 3 acre plus property. Rex was great, didn't give up until it was found & fixed. The level of communication, knowledge & customer service exceeded my expectations. I highly recommend them & will be using them again if I have plumbing issues.
    Sergio V.
    1719453849
    So far, you guys have proven to me your honesty, dedication, and determination to get my project done. I have never met a family of plumbers that are as friendly and willing to go the extra mile to work overtime to get my project done within the timeline, while encountering unexpected issues along the way.
    Loran K.
    1713556689
    Joe did a great job of explaining everything, including the why. Definitely recommend Thompson Family Plumbing!
    Doug Y.
    1713106948
    Your plumbing teach Dean was very professional and experienced. He was able to extract a shower faucet valve cartridge from an old valve and save us a lot of money. Thank you Dean and Thompson Family Plumbing for your expert care.
    Norm W
    1713049032
    My wife discovered a water leak last Thurs morning coming from our garage ceiling on her way to work.She informed me and I turned off our water source. I called Thompson Family Plumming and I spoke to a pleasant female named Val. As I explained our situation she stated she would make this a priority call and the first tech available will see this and come to my home and diagnose my plumming problem today. That indeed did happen. Shaun arrived around noon time and diagnosed the problem. He explained what had happened, took pictures of the leak and explained opportunities and quoted a very reasonable price for repairs. I agreed and he set to work, repaired the leak, and tested our water for hardness and water pressure for Free and filed the results. All this was done by the time my wife came home from work to our home having running water. Such a pleasure to Experience a business who runs a smooth operation using such skilled employee's who knew how and did their jobs very well having customer care service at their forefront making me feel like their family member who cares. I have lived here for 52 yrs and such a Wonderful experience to see here.I Highly recommend Thompson Family Plumming in LHC.N W
    jay R.
    1712617150
    Lake Arrowhead Realty - Frank S.
    1711764204
    I wanted to thank Shaun Brand for his outstanding work and prompt communication with me during his recent job in Needles . Shaun was Timely, Professional, Courteous, and walked me through all phase of the job. He also, went above and beyond to help secure financing for the project. I highly recommend Shaun and Thompson Family Plumbing for your plumbing needs. Frank
    Carol S.
    1710649758
    Technician Cody was GREAT! Very personable and professional. Explained everything...diagnosed...and repaired. He was very quick, efficient and clean. Gave me tips and options.I felt very comfortable and happy I chose Thompson Family Plumbing. Thank you!!!!
    Timothy W.
    1710535567
    Joe Stepanian is an asset to your company, clean, timely, and a professional. No more issues with the water pressure, thanks. Tim Weis, owner, Diversified Glass Inc.
    Paul A.
    1710515956
    Dan S (.
    1710479015
    Arrived on time and completed the work in the estimated time. Both workers were very polite , friendly, and communicative. We'll definitely use Thompson Family Plumbing & Drain next time we need some plumbing work done.
    ellen S.
    1710385242
    My 21+ year old water heater was beginning to leak, and I knew that I needed to do something sooner than later. After dealing with several plumbing companies who just can't seem to get a job done correctly, on time, or at budget, Thompson Family Plumbing has become my go-to plumbers when I want a job done right and in a timely manner. My past experience as well as today's job went better than I expected. Thompson Family Plumbing has always priced the job right and then over-delivered in the way of service. I have recommended Thompson Family Plumbing to friends who have had the same experience that I have had--true satisfaction for a professional job done right!
    cesario R.
    1710178068
    our plumber, Shaun Brand, was prompt, courteous, and very informative with providing all the information needed to get the job done. He was thorough, and he listened to any and all questions that I had for him.I'm glad I signed up for the family plan so I can keep using Thompson Family Plumbing when needed.I like the fact that they take pictures of all the work they do.
    Christi M.
    1709604836
    They went above and beyond to help us with our plumbing problem. We cannot Thank them enough and Highly Recommend them to everyone. Thank you!
    Tim J.
    1709161797
    Juan was great! Helpful informative customer service oriented.
    Trimline U.
    1708529103
    The plumber, Dean Taylor, was very courteous and professional. He checked for any leaks and repair those, also. I would highly recommend Thompson Plumbing.
    A R.
    1706989619
    We had a water main leak around Thanksgiving. The TFP&D office was very responsive, helpful and got someone out to us in a reasonable amount of time. Our tech was Dean and he was terrific! He replaced our setup with some heavy duty piping and reinforcement. He worked hard and stayed at it even when it got dark (and it was cold). He followed up the next day and even after that when we had questions. I definitely recommend their service.
    Jan C.
    1706932794
    I was very pleased and impressed with the the speed at which they were able to get someone to me since my need was essentially an "emergency" situation. I knew who was coming before he arrived which is helpful. His work was thorough and explained completely. The price was very reasonable. There were some extra tests performed which showed the need for further services which were fully explained and estimates given without pressure to decide on the spot how I would handle the situation. I'm very satisfied with the service.
    Brian S.
    1706216227
    Thompson Family plumbing is great. I love how they call right after you send a repair request on their website and send someone out either that same day or the very next day.
    Anna I.
    1705772044
    Juan was very courteous, professional and knowledgeable, and when he had to come back to replace the water heater, with Mitch, he was also very courteous and professional. They both did an excellent job!
    KRISTIN B.
    1705419667
    Rex and Cameron did a fantastic job. I had options and picked the one that worked best for me. They were fast and professional. I've used Thompson before and will definitely use them again.
    Julie K.
    1705067367
    Very friendly and upfront. They got the job done timely. I would highly recommend the Thompson Family!!
    trish R.
    1704503695
    We’re so happy with the company and service that we received. We were able to get immediate service. Joseph S. was our technician and he did a great job. He was able to get our water heater and regulator replaced. We really appreciate good hard work and will definitely be returning customers for our plumbing needs.
    A G.
    1704425694
    My septic is working again thanks to Thompson Family Plumbing. I highly recommend them. It gets no better than Tywone Cotton and Joe Stepanian. They were friendly, honest and experienced plumbers who quickly assessed the issue and fixed it in a timely manner. I know I’ll be using this company for all our plumbing needs in the future and you should too!
    Erick G.
    1703548132
    I've used Thompson's several times because they are straight forward, professional, and fair. I've even recommended them for service at my mother's house.
    AL S.
    1703291900
    GREAT SERVICE.
    Jeffrey S.
    1703267054
    awesome job, he worked with my mom, excellently, and fulfilled every need that my mom asked him to do that special to me
    Julie L.
    1703265814
    Dee T.
    1703199349
    Ulyses Ramos went above and beyond putting our yard back together. He is a very honest and hard working employee
    Adam W.
    1702698476
    Joe is a true professional: knowledgeable, courteous, friendly. We called to get one problem dealt with and he ended up fixing another plumbing issue. He explained everything he was going to do and showed us after he was finished.Wouldn’t hesitate to recommend Thompson Family plumbing.
    Isabela R.
    1701834309
    Sandie L.
    1701638238
    If you have any plumbing problems this company is the one I would definitely recommend. Their expert technicians were very prompt in handling the crisis with my commercial buildings without having to close any of the businesses down. They have the latest technology in pipeline equipment and worked until the wee hours of the morning to complete the job. Also I appreciated the detailed explanation of all that was being done and gave options to the best solution for my plumbing dilemma. Assuredly, Thompson Family Plumbing is the best in the area.
    Clifford G.
    1701400069
    Thompson Family Plumbing is the best in the west!
    Sheila A.
    1701122506
    Excellent job. Thank u
    Raymond S.
    1700686722
    It was a pleasure to have Joseph do our gas line and water pipe changes for our remodel. He explained what he was doing and updated connections that will make it easier to install our sink when the time comes. Thanks!!
    Irene V.
    1700680561
    For all of thompson plumbing very professional and kind and to our technician Joe s. What a kind and professional tech and worked hard to make sure I would have my water back on ! Thank you so much !
    Wilbur & Angela H.
    1700248614
    They are professional and on time. He did the work as promised.
    glenn joines S.
    1700021097
    Thompson Family Plumbing and Rooter did a great job for me, and I was little shock how fast he did the, he was very knowledgeable at what he needed to do. I just new it was going to take two day for the job. Thank you for the Great job well done. Glenn
    Becky W.
    1699131269
    Ulysses was nice and very thorough. He fixed our problem faucet and he cleaned up after himself. He also had the part in his truck.
    Craig A.
    1698974268
    The guys did incredible work. Very upfront with what needed to be done, and explained different options to fix my issue . Highly highly recommend
    Aniyah L.
    1697769583
    Laura P.
    1696946717
    Arlene B.
    1696375341
    These men were great in diagnosing and fixing all the issues that arose during their visit. They are thorough and took the time to correct all of our issues with our water heater. Thank you for being so professional.
    Gregory W.
    1695953527
    Thompson family plumbing, employees Ulysses/Juan was amazing, explained to us the problem with professionalism we were well pleased and satisfied with their work, outstanding work, very kind and compassion above very smart, and knew their products. Vision in Vision.
    Katie I.
    1695688290
    On a Sunday I discovered wet carpets and water damage to walls after the house was vacant for a week and was in a bit of a panic until I was able to schedule an appointment the next day! Daniel came on time and was very professional and found a leaking pipe in the wall. He was able to fix it right away. He was professional and courteous and did a great job.Thanks for your great service!
    Michael K.
    1695232357
    I'm pleased with the knowledge and the problem was solved.
    Karie L.
    1694709126
    They were very professional and knowledgeable. I would not hesitate to use them again
    Jennifer R.
    1694456204
    Ulysses was wonderful. Really represented the company in the best light. Took care of the problem and left everything immaculate.
    Debbie T.
    1694401487
    Very satisfied with clean, prompt, professional service. Thanks!
    Emma S
    1693519026
    Dean did an excellent job, was friendly, and is very honest. He was on time, put on booties to protect my floor without me asking, and finished the job fast. It turned out to be an easy fix and the price was excellent and fair. Thompson will get my business from now on.
    Frankie M.
    1693177023
    Daniel did a great job and gave me the best price he could. When I need a plumber again I will request him.
    William B.
    1689652932
    Nick and helper were great in fixing a complex plumbing problem and did a top notch installation of my hot water heater! Both were very knowledgeable, friendly, and responsive to my questions!
    Nicole W.
    1687398870
    This was my first time using Thompson Family Plumbing and loved them . Ulysses was on time very nice. He took the time to talk to me about what he would be doing. He answered all my questions and was very polite. I will definitely be using them again in the future.
    Tina C.
    1687382586
    Vincent was courteous, answered all my questions. He was professional and able to communicate clearly as to the issues. I am very pleased that my repairs will last and Vincent left with my bathroom spotless. Thank you Vincent.
    Daniel A.
    1685045648
    Dean did a great job. He was professional, knowledgeable, friendly and extremely helpful!
    Nathan G.
    1683072749
    Riley Nason with Thompson Family Plumbing was top notch. As a new homeowner, this was my first plumbing issue I’ve ever encountered. I Google searched for local plumbers, Thompson was one of the first to come up that served Colton, CA, after reading through a few reviews I called them up and booked my appointment for the following day. Riley came out, diagnosed my problem, and went to work. He was extremely kind, thorough, professional, and sincere. He efficiently cleared my upstairs toilet that overflowed and leaked into the downstairs bathroom, as well as replaced the old toilet all together and did a fine job. He also offered recommendations for other work we can do to fix my leaking shower. Reasonably priced for the amount of work I had him do within a few hours. I’ll definitely work with Thompson Family Plumbing again.
    Daniela R.
    1682033829
    I’ve called Thompson Family Plumbing for a few years now and they have always showed up, acted professionally and fixed my problems efficiently. The last couple of visit we had Michael Byars and he was friendly and super helpful.
    Bob S.
    1682004984
    Michael B. was great! He was punctual, very professional and took his time to educate me as a homeowner as to troubleshooting plumbing issues. He didn’t try to oversell me for anything. He even played with my dog for a good while! He left my house cleaner than when he arrived. Will definitely be using them again. P.S. Mike needs a promotion!
    Charlie E.
    1681951053
    First of all I talked with a pleasant knowageable person called Tracy which set up the appointment and follow up with tracking so I could see exactly when and who was going to have the pleasure to meet along with a photo. I felt I had a connection with Nick before he arrive. Nick has to be the most professional and honest man I have met. He not only did a great job of replacing my hot water heater shutoff valve. I had several estimates for a tankless water heater. Great job Nick and I can see nothing but great thing happening in your life. Being a tradesman myself I can appreciate your honest attitude and love for your trade.
    Marissa M.
    1681499135
    I was very pleased with the technician Vincent Baumann. He was very knowledgeable and pin pointed the issues I’m having with my kitchen and bathrooms. I look forward to getting the work done soon with this company.
    JD G.
    1680801853
    The experience went without a hitch. Men took care of all my worries, gave a fair price and most importantly were friendly and professional. Five stars.
    Steven H.
    1680279299
    We would like to thank the crew at Thompson Family Plumbing for courtesy, professionalism and kindness. We highly recommend this company because when you have spend a good bit of money, it is great to have confidence in the people who are doing the work. Thank Andres, Mike and Tracy!
    Linda H.
    1680272254
    Andres and Mike worked as a professional and experienced team when they had extensive repairs to complete in our bathrooms. They kept the area clean and were considerate in every way. They consulted us as they worked and the results are wonderful.We thank you Andres, Mike and Tracy. Tracy, we appreciate you for the professional and informative way you handled our initial call.
    Dmac M.
    1680121537
    Ulysses came on his own and took care of our leaks under our kitchen sink and drain. We haven't been up to our cabin since his repair so I'm hoping everything is fine when we go up next week!
    Christy H.
    1677173589
    I had a great experience with Thompson Family Plumbing. They are very friendly and keep in touch with you every step of the way through texts and calls. Our technician, Daniel, was great. He told us exactly what we needed and what it would cost to fix the toilet and hook up our new water softener. I was so pleased with the whole experience that I will definitely use their services again.
    Heather R.
    1675994250
    Andres came out to replace an old faucet on an even older sink. He did an excellent job and was very friendly. He even went above and beyond to shovel snow away from our water valve. We have a very old home in the mountains and I am sure we will be needing more plumbing work. We will definitely call them back. Highly recommend.
    XiaoDan Z.
    1673915240
    William did excellent job, 👏 very patience to explain everything to me .
    Leatrice J.
    1667346060
    Andres came to our home and was very professional, polite, and knowledgeable. His assistance with our plumbing issues is very appreciated.
    Audrey H.
    1667069857
    Dean was on time for the appointment. He was very professional and friendly. The jobs were completed without any drama. He was neat and clean and cleaned up after the job. We are very impressed and now have a go-to plumbing company.
    Marlin T.
    1666902989
    I was very pleased with the repairman, Vincent, and the apprentice working with him, Blake. Why?* Always on time to start (allowing for traffic issues).* Very realistic break for lunch and supplies.* Finished when he said they would both days.* Helpful. Always willing to answer my questions, explain my options, and describe the situations they found.* The description of the situation he gave coincided with previous Plumber’s assessments.* Since I’m not knowledgeable about Plumbing, I can’t realistically evaluate the work they did. But the Before and After pictures say a lot.Based on the work they did, I will definitely recommend them and will use this company for any future plumbing jobs.
    Marisol M.
    1666568983
    Satisfied with service , quick and easy to book. They had some one come and check same day I called. Ulysses was great.
    SAWINDER S.
    1666143085
    Ulysses services our water heaters. He was very professional and courteous. Will highly recommend the plumbing services.
    tonya B.
    1665866621
    Great communication and made it the day we called. Easy to work with. Profesional. Thank you!
    Jennette F
    1665414633
    Jacob was very professional, very helpful, and very knowledgeable. We originally used them to come out and repair our tankless water heater. Ended up getting a brand new one, due to his knowledge and expertise. Also had a water treatment system installed at that time. We then had them come out a second time to repair a toilet. Jacob and the customer support has been outstanding! Will use them again for sure.
    Alexis C.
    1664211872
    I called Thompson Plumbing and they sent a technician out the same day to help me with my water heater. It felt like the whole team actually cared about me as a human rather than just a customer. They really went above and beyond for me in the water heater installation and I really appreciated it! Especially with the weather turning.
    Alex B.
    1663974986
    Jacob did the best he could with a less than ideal situation due to the age of our bathtub. The work he did seems to have resolved our issue until we can get a new bathtub.
    Ray S.
    1663854882
    I can not tell you how nice it was to call a plumber, have them come out in a timely matter, solve the problem quickly and professionally, and reasonably priced. Ulysses was great and professional. Did not act like other plumbers who just tried to rip you off with un needed repairs.
    Morgan S.
    1661470866
    Had a water main break in my front yard. Couldn't get anyone to come out for days. Called Thompson and they came out the same day and fixed our main. Jacob, the technician was incredible! Friendly, professions and worked incredibly hard to get our water turned on the same day.Will never call another plumbing company again, and I will request Jacob every time! Thank you Thompson for getting our water back!
    Monique D.
    1660616059
    This was clearly explained What had to be done very very patient understood this was a excellent job I will highly recommend that he comes back again to fix my tub this is the second time he’s come here he’s done an excellent job over 100% thank you again for your time and patience with me you did an excellent job and deserve a raise thank you againChristopher Owens
    Jim C.
    1660256122
    This was a difficult situation to fix because he had to repair another companies huge mistake that was made previously. He figured it out and solved the problem to our total satisfaction. Great job Jacob
    Bobbi B.
    1659752406
    Brian R.
    1659395440
    They showed up on time and were very professional. The technician, Donald Thomas, was friendly and knowledgeable.
    Brian G.
    1658533221
    Ulyses, was the plumber that showed up to my Wrightwood home. He kept me informed of possible arrive time, prompt, professional, informative, seemed to sincerely want to do the best option. So far service has been A+
    Keith D.
    1654826258
    Jacob was very professional and thoroughin his estimate for everything we discussed .I Highly recommend Thompson Family Plumbing.
    Honeyt M.
    1654054886
    Jacob installed a new water heater for me. He was very prompt, professional and friendly. Jacob installed the water heater in just a couple of hours. Jacob appeared to be well trained and cleaned up after himself. Very satisfied with his work
    Carlos P.
    1654046309
    I would highly recommend Thompson Family Plumbing as a professional plumbing contractor.The service technician Andres was personable, polite, professional, and punctual.He actually stayed late to complete the repairs he promised.In this day and age it's a wonder to actually find a professional home repair company.Andres was great, as was the whole office staff, and the Conseirge Team.I will definitely use their services again.
    Jean H.
    1653889864
    We used Thompson's 2 months ago to repair a frozen pipe and hose bib. They sent Dean and he did an excellent job...this past week at 10pm, our pipe backed up and flooded our bathroom. I emailed Thompson's immediately, explained the problem, they called first thing the next morning and sent Jacob Martinez out to find the problem. It turned out to be somewhat complex. We had roots, rocks and a sagging clogged pipe that needed to be replaced. Jacob is the hardest worker we have ever seen! This was a very difficult job! He had to hand dig, remove and replace several feet of pipe under the house in very limited crawl space! We will never use another company or plumber. Thank you Thompson's for your incredible customer service, professionalism, and follow through. Jean and Dave Hamilton
    Judy W
    1651684080
    We bought a fixer upper house in Lake Arrowhead and had no idea of the number of Plumbing issues we would have. Richard Reaster's expertise, helpfulness and ability to diagnose and quickly repair leaks, faucets, toilets, and septic tank issues, saved us a lot of grief. He even found additional issues that need repair before they happen. His ideas on how we can move a washer and dryer to a new area as inexpensively as possible make him a great asset to his company. I highly recommend Richard for your Plumbing needs
    Pama K.
    1651634549
    James C.
    1646946809
    Water heater pressure relief valve replacement
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