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Water Heaters

The Breed Your Plumbing Needs.™

Call 855-390-0457 or Schedule your service online!

Water Heater Services

Professional Water Heater Installation & Repair Solutions

Has your water heater stopped working? At Thompson Family Plumbing and Drain, we offer same-day service and emergency service for water heaters in Lake Havasu, AZ and the surrounding areas. Our highly trained and experienced plumbing technicians arrive promptly and get right to work to restore your hot water. We offer a full range of plumbing services, including water heater repair, replacement, and maintenance. So, if you are having a problem with your water heater, reach out to our team for service.

Call us at (800) 483-0784 or get in touch with us online if you need help installing, repairing, or replacing a conventional or tankless water heater in Hesperia, CA and Lake Havasu, AZ.

Comprehensive & Efficient Water Heater Repairs

Our goal is to complete your water heater repair in an efficient and cost-effective manner. We employ experienced technicians who have passed criminal background checks and random drug testing to ensure that you receive the very best service. We arrive promptly to diagnose the problem with your water heater and explain your options for repair or replacement.

We service all makes and models, including:

Whether you need repair, replacement, or maintenance, we will explain the work that is needed, answer your questions, and provide an estimate for the job. We offer a wide selection of water heater makes and models, so we can help you select the best new water heater for your home, if replacement is necessary.

​Save Money and Space with a Tankless Water Heater

If you’re tired of running out of hot water or dealing with a bulky water heater taking up valuable space in your home, it may be time to consider upgrading to a tankless water heater. At Thompson Family Plumbing and Drain, we offer professional installation and repair solutions for tankless water heaters in Hesperia and its surrounding areas.

Benefits of a tankless water heater include:

  • Endless hot water supply
  • Reduced energy consumption
  • Lower utility bills
  • Increased home value
  • Longer lifespan than traditional water heaters

Our experienced technicians can assess your home’s hot water needs and recommend the best tankless water heater options to fit your budget and lifestyle. Contact us today to learn more about the benefits of a tankless water heater and to schedule your installation or repair appointment.

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Who to Call for Water Heater Repair

When it comes to water heater repair in Hesperia, it’s important to know who to call and when. If you experience any issues with your water heater, such as water temperature inconsistencies or strange noises coming from the unit, then it’s time to call for assistance. It’s imperative you call a professional to handle your water heater repair instead of attempting to troubleshoot or fix the issue yourself. A plumber will have the skills needed to diagnose and repair the problem quickly and efficiently. If you choose Thompson Family Plumbing and Drain, we will not only be able to tell you what is causing the issue, but will provide the necessary resolution to fix it without further damaging your water heater.

Why Is My Water Heater Not Working?

  • The thermostat, or other heating element such as the thermocouple, is faulty
  • The pilot light is extinguished
  • The temperature and pressure relief valve is damaged
  • The electric ignition or pilot light is malfunctioning
  • The anode rod has failed
  • The tank has sediment buildup
  • The plumbing connections or valve are loose
  • The dip tube is cracked or broken

Regardless of the issue you are facing, our experienced team of professionals can provide your water heater with the repair it needs, ensuring the job is handled correctly. We will even provide information regarding preventive maintenance to keep your water heater running smoothly, while helping extend the life of your unit. Don’t delay – call for water heater repair services from our specialists today!

Why is My Water Heater Leaking?

A leaking water heater can be a source of concern, as it can lead to water damage and potential safety hazards. There are several possible reasons for a water heater to leak. Understanding the underlying causes can help you take appropriate action to address the issue promptly. Here are some common reasons why your water heater might be leaking:

  • Corrosion: Over time, the interior of the water heater tank can corrode, leading to small holes or cracks through which water can escape.
  • Pressure Relief Valve: If the pressure relief valve is faulty or has excessive pressure buildup, it can cause water to leak from the valve itself.
  • Temperature and Pressure Valve: Similar to the pressure relief valve, a malfunctioning temperature and pressure relief valve can result in leaks.
  • Drain Valve: The drain valve at the bottom of the tank can leak if it’s not properly closed or if it becomes damaged.
  • Inlet or Outlet Connections: Leaks can occur around the water heater’s inlet and outlet connections due to loose or deteriorated fittings.
  • Condensation: Particularly in humid environments, condensation can form on the exterior of the tank and be mistaken for a leak.
  • Sediment Buildup: Sediment accumulation at the bottom of the tank can create hot spots, causing the tank to overheat and develop leaks.
  • Excessive Pressure: If the water pressure in your home is too high, it can put strain on the water heater and lead to leaks.

How to Choose a Water Heater

When it is time to install a new water heater, there are a few different options, including conventional water heaters with a storage tank and tankless options. Tankless water heaters take up less space, provide hot water on demand, cost less to operate, and last longer than water heaters with a storage tank. Our Hesperia water heater installation team can help you find the perfect water heater to meet your needs at a price that will fit your budget.

Signs You Need a New Water Heater:

  • Water is not hot – Have you stepped into the shower only to be doused with cold water? If you continuously have this problem, it might be a sign that here’s something wrong with your water heater or that it’s not big enough to meet your household needs.
  • Leaking water heater – If you notice pools of water around your water heater, contact a professional immediately. These leaks are usually caused by the metal in the unit expanding and cracking. Often times, it’s better to replace the whole unit rather than regularly pay for repairs.
  • Rust in your water – Do you notice specks of rust in the water? Water heaters inevitably rust with time. If your unit is past it’s expiration date, it’s best to replace it.
  • Water heater is too old – The average water heater lasts between 8 to 10 years. If your unit is older than this, it’s definitely time to install a new water heater.

From Repairs to Replacements, We Can Handle It All

When it comes to your water heater, the best thing you can do is be proactive and call for assistance when needed. Regardless of whether you need a simple repair or more complex replacement, Thompson Family Plumbing and Drain can help. With our knowledge and expertise, we will be able to identify any issue quickly, providing upfront pricing and a cost-effective solution to restore hot water to your home or business. We even offer same day appointments and are available 24/7 for any emergencies with your hot water heater. For all your water heater service needs, be sure to trust the pros at Thompson Family Plumbing and Drain.

If you are looking for the best hot water heater service near you contact us at 855-390-0457 today! We can handle all your water heater repair & replacement needs in Hesperia, Lake Havasu, Palmdale, & beyond!

Fetching Great Reviews for 10+ Years

What Our Valued Customers Are Saying

  • “Always go above and beyond for their customers”

    Once again Thompson Family Plumbing came in and took care of us as if we were their family. They always go above and beyond for their customers and make you feel like you are important to them. I can’t thank them enough for coming in and taking care of the issues that I had with my home as quickly as they did. Absolutely the best plumbing company around. Thank you, John and Devynn for everything.

    -Nicole H.

  • “Price was more than reasonable, especially last minute”

    What a great local family company. Had a little issue today (Saturday). Gave them a call. The lady said she would have someone here between 3 & 5. It was at 1 when I called. 3:00 on the nose Don was here. Don was very friendly and had the broken pipe fixed in no time at all. The price was more than reasonable, especially last minute on a Saturday.

    -Andy S.

  • “Fantastic job of analyzing the situation and making all the necessary repairs”

    Thank you Thompson Family Plumbing for your quick and professional service. Don did a fantastic job of analyzing the situation and making all the necessary repairs. Clients were happy with the professionalism and knowledge that Don possessed in getting the job done. Ashley went out of her way to ensure that an appointment was made asap for the clients.

    -Richard B.

  • “Took care of it in no time”

    Plumbing technician Dean Taylor came over last week to set up a line so I could get a dishwasher installed. I didn’t have the proper setup but he took care of it in no time! Now the installers will have no problem doing it. He was very knowledgeable and professional. I will definitely have him come back for other plumbing jobs. From start to finish everyone I spoke to was very helpful! Their customer service is outstanding!

    -Jackie L.

  • “Gave me great peace of mind”

    Great experience with TFP! They were super professional and friendly, exactly on time, fixed the issue, AND were inexpensive. I received a text when to expect them with a picture of my two technicians (Dean & Kade) AND their license numbers included in the text. This gave me great peace of mind as I am a woman that lives alone. I highly recommend Thompson Family Plumbing!

    -Brisa A.

  • “Integrity and honesty”

    I cannot say enough good things about this amazing company. We found them through reading other people’s reviews on Yelp. They have helped us with a plumbing issue and installing a new hot water heater. They are prompt, reasonable, and incredibly helpful. John’s integrity and honesty along with the rest of the crew would make it a pleasure to recommend to anyone and everyone.

    -Joyce A.

    A Different Breed

    Discover The Thompson Family Difference

    Upfront, Transparent Pricing

    We put our customers first on every job with no hidden fees or surprises on the bill.

    Fully Stocked Trucks = Same Day Repairs

    We are fast and efficient, handling jobs on the spot saving you time and energy.

    24/7 Emergency Service

    Emergencies happen without notice. We are here for you around the clock solving your plumbing problems

    Women-Owned Company

    We are proud to be a women-owned & family run business. We value our customers like our family members.
      Drea T.
      Performed camera inspection of cast iron pipes and were able to identify problems. This aided us in the purchase of a home.
      Trimline U.
      The plumber, Dean Taylor, was very courteous and professional. He checked for any leaks and repair those, also. I would highly recommend Thompson Plumbing.
      Carol H.
      Lee and Cody were very professional, thorough and friendly. I appreciate their knowledge. I will definitely be calling Thompson Family Plummimg for all my needs. Thank you again. Carol H
      Kim A.
      Thompson Family Plumbing is a great company to work with and has fantastic communication. Our technician, Shaun Brand, was nice and professional. He was helpful and answered all of our questions.
      Pete M.
      Thompson Plumbing is by far the best in what they do.Technician TJ very courtesy and professional at all aspects of the operation.Very detailed in achieving results and the work shows.Awesome service.
      Ken Q.
      Dean was a phenomenal technician who succinctly and adeptly handled our plumbing problem.
      Brent G.
      Nicholas did an excellent job assessing the project and understanding what I was looking for. He is professional and I’m sure Thompson would do a very good job.
      Jill P.
      The technicians were very professional they fixed the problem in good time. The price was right. I recommend this company for all your plumbing needs
      Adelia B.
      The Thompson Family was very goodAnd Mr Juan who came out and did an professional job plus and was glad he fixed everything that was needed , I'm a real person an senior. Thank you!!
      Clifford G.
      Great experience. Rudy worked hard to get us back up and running again. Thanks again to John, too.
      Jennifer R.
      My water heater went out, finally gave up the ghost, and I needed a new one. While Ulysses was here he saw that the water pressure to my house was dangerously high and he made his recommendations. I called other friends who know about plumbing, and they concurred that his recommendations seemed right. He did a terrific job, left everything cleaner than he found it, and was polite and personable. It was an expensive job but I have every confidence that it was a quality job that was necessary.Another visit, I had Nicholas who did an amazing job finding a leak that was costing me money every month. Really nice people, professional, courteous and highly effective!
      Good Techs and hard working.
      Robyn K.
      Juan was my technician. He was friendly, professional and informative. He gave me 3 different quotes for 3 procedures. Unfortunately at this time the work I need done doesn't fit in my budget but when funds are available I will be hiring Thompson for the job
      Rex & Cody are amazing. Quickly diagnosed problem and completed repair at lowest cost available. Very professional. Highly recommend this company. From my first phone call they were very responsive and showed up on a Saturday. Thank you
      Mr. P.
      Today I called for a estimate and they sent some one out today with in a couple hours. Juan came out to my home and he was truly the best. He explained everything to me about the issue and more. He was very polite and professional. If every one there is like him this then this has to be the best company out there
      Richard D.
      Fast and friendly prompt service
      La Prell Q.
      If anybody is looking for a fantastic plumbing company look no further. I just had two gentlemen here to fix my plumbing issue and they were phenomenal very knowledgeable and what they need to do and what needed to be done highly highly highly recommend this company
      Digger T.
      Special Thanks to Thompson's Plumber Rudy for taking the time to listen to what I wanted done. He gave me a couple options and did a Very Professional job installing the Copper Piping and Valves. We're Extremely Happy with the Work. Thanks Again Bruce Thompson
      Cathy L.
      Very professional, friendly, and informative. Excellent service all around.
      A R.
      We had a water main leak around Thanksgiving. The TFP&D office was very responsive, helpful and got someone out to us in a reasonable amount of time. Our tech was Dean and he was terrific! He replaced our setup with some heavy duty piping and reinforcement. He worked hard and stayed at it even when it got dark (and it was cold). He followed up the next day and even after that when we had questions. I definitely recommend their service.
      Jan C.
      I was very pleased and impressed with the the speed at which they were able to get someone to me since my need was essentially an "emergency" situation. I knew who was coming before he arrived which is helpful. His work was thorough and explained completely. The price was very reasonable. There were some extra tests performed which showed the need for further services which were fully explained and estimates given without pressure to decide on the spot how I would handle the situation. I'm very satisfied with the service.
      Darryl H.
      Dean Taylor was very professional and detailed. He explained what what needed to be repaired and how it would be done.
      Lirael 3.
      Dean was quick, efficient and friendly. Very happy with all the customer service I received from beginning to end with Thompson Family Plumbing!
      Bertha O.
      Joseph was very polite and knowledgeable about his trade. Very satisfied with the work performed.
      Steven C.
      TJ was more than efficient at his job. His work was emaculate and he gave his attention to every detail. He walked me through everything he was going to do and asking if it was ok with me. Answered all my questions satisfactory and even engaged in some pleasant conversation while he worked to get the tank up. I believe he takes pride in his work and if the company wasn’t so pricey I would use him again. Thanks TJ.
      Evette O.
      Rex was every nice and knowledgeable on explaining the problem. He fix my plumbing issues in a responsible time. highly recommend him!
      I had Dean from Thompson family plumbing come by and check out the water heater we just purchased. The pilot light wasn't working and it's brand new. He gave me excellent advice on where and what type of unit to get and get my money back from the one I just purchased. He recommended a good brand and told me to spend the extra money because it will save me a lot of headaches in the long run. He gave me a estimate on how much the part and labor would be if I decided to just fix the new unit. I felt it was a fair price. But I took his advice and saved myself a lot of time and money.
      angelica M.
      Very professional, clean, fast working. Would definitely call again in the future and recommend to friends and family.
      Friendly and did the work quickly and neatly 😁
      Michelle C.
      We had a small backup in one of the lines of our house. I reached out to Alex who got me set up right away with a tech. Rex came out first thing in the morning and cleared everything up for us in less than an hour. Rex was very professional and explained all of our options to us before performing any services. Great service and will definitely use again!!
      Michael Z.
      Had an excellent experience today with Thompson Family Pluming & Drain. My water heater is about 20 years old, so wanted to get an estimate on replacing my unit. Thompson's had the best reviews online, so I reached out yesterday. Their team got back to me within the hour, and after providing some basic additional information had a scheduled appointment todayLee came out, and was showed up on time (there was also a link so I could check on exactly when he was going to show up, which was very helpful). After inspection my existing unit had not leaks, and they confirmed it was working great, and recommended it keep it for now. wow!!!!As a backup, I requested a quote, with multiple options that would very helpful and priced very reasonable. While they were here I had them check my sink and will get estimates on getting that replaced as well. He also adjusted my water pressure which was low at no charge? WOWIf you are looking for a pluming team that does it all and is very knowledgeable I highly recommend Thompson Family Plumbing & Drain.
      Brian S.
      Thompson Family plumbing is great. I love how they call right after you send a repair request on their website and send someone out either that same day or the very next day.
      Michelle C.
      Juan came out to give me an estimate on installing a shower chair. He was very friendly and knowledgeable. Although we didn't use him, I would use him if we could afford it.
      Hugo C.
      Dean was great. Very knowledgeable, helpful, and personable. Highly recommend.
      Bonnie G.
      I’ve been serviced in the past by Thompson Plumbing, and always receive honest recommendations and service!Today Juan Gonzalez-Santiago provided an honest evaluation of my plumbing and provided valuable information and recommendations!Thank you for your honest service!
      Bassel S.
      Best service every time I call them. John Thompson is a standup guy who does great work. I would recommend them to anybody.
      Lindsay Moreno (Inghram E.
      Dean Taylor was so nice and professional. He knew the issue right away and fixed it immediately. He explained the problem and gave us a solution. He was thorough and honest. I would definitely recommend him and the company.
      Elizabeth T.
      Fantastic service . Thompson plumbing was able to precisely identify and isolate problem area with there equipment. Fast and efficient.
      Anna I.
      Juan was very courteous, professional and knowledgeable, and when he had to come back to replace the water heater, with Mitch, he was also very courteous and professional. They both did an excellent job!
      Lee R.
      The visit by the Dean Taylor team was great because they took the time ro show me the cause of each problem, explain my options and provide me enough discuss things over with my wife.Each man was courteous and respectful of my home so the choice of who to hire is easy. Mr Taylor went beyond my expectations and I hope our future business dealings will be as good.Lee Rapaport K.
      Clancy, thank you so very much for taking care of a water leak between the walls. He was very professional and knowledgeable. Clancy was very patient and explained what he was doing and why. Yes, they are like family, very attentive to our problem and promptly sent Clancy. Thanks again.
      Sandy S.
      Joe and Ty did a great job for me today. They fixed my drain problems in record time. They were friendly and professional. I will definitely hire Thompson Plumbing the next time I have Plumbing issues.
      trish D.
      These guys are so professional and fast! Rex and Sean did an amazing job of replacing our disposal and plumbing it correctly! We highly recommend Thompson Family Plbing!!!
      Grant S.
      Juan exceeded all my expectations. He is courteous knowledgeable, efficient, and personable. Ì will continue to do business with this company and request that. Juan be the one to come out if he is available.
      Shannon A.
      Joe was amazing he had my blockage fixed in 20 minutes. Definitely recommend him. Good job Joe. Thank you very much. 👍
      Susan S.
      Rex was excellent. Very professional, polite, and thorough. Was on time, neat, and did a great job. HIGHLY recommend Rex and Thompson Family Plumbing!!
      KRISTIN B.
      Rex and Cameron did a fantastic job. I had options and picked the one that worked best for me. They were fast and professional. I've used Thompson before and will definitely use them again.
      Norman E.
      My technician, Rex, was very helpful and knowledgeable. He helped isolate a leak in my irrigation system. Thompson Family Plumbing was a great experience.
      National F.
      I want to take a moment to write about the service I received from Thompson Family Plumbing. They provided me professional top notch service at competitive rates.
      Antonius S.
      We had a main line stoppage today with all the bathrooms and showers backing up. I called and they were able to work us into the schedule. John and Sean showed up a couple of hours later. They were very friendly, professional and knowledgeable. They knew exactly what to do and cleared the issue in short order. They also identified some issues from the contractor who built the house. I would highly recommend them.
      Dean and Ty provided excellent professional, courteous service by thoroughly troubleshooting my shower water that wasn’t draining properly. The clear communication was the reason we were able to make timely positive solutions. In the future they would definitely be my first choice to call if I ever needed quality timely plumbing solutions.
      Julie K.
      Very friendly and upfront. They got the job done timely. I would highly recommend the Thompson Family!!
      Gregg H.
      On time, professional, great communication, problem solved.
      C S.
      Company is very professional and responsive! Juan, our technician, was courteous, professional, and provided excellent service!
      Karie L.
      Our experience has been great with Thompson Family Plumbing . They responded to our needs quickly. They were efficient and we are very happy with the service that they gave to us.
      Gerald A F.
      Thank you Rudy,sorry I'm late with review ,just want to thanks getting on our problem early in morning ,you fixed problem and explianed about the fix thank you again.
      Suzanne Q.
      Rudy was very friendly and knew his business. Answered all my questions. I would use your business again
      Hydr8AZ Mobile IV I.
      Thank you Thompson Family Plumbing for the 5 star⭐️⭐️⭐️⭐️⭐️ service! We needed a brand new sink installed at our Medspa and a leaky existing sink fixed. John came out to evaluate & get us taken care of promptly! Jesse jumped right in and we learned a few valuable lessons along the way! Superior service! Excellent communication from everyone … the dispatch team to completion! They kept me informed the the entire time! The customer service at Thompson Family Plumbing is just outstanding! I highly recommend these professionals to handle all of your plumbing needs Havasu! Don’t bother calling anyone else.
      s K.
      Saved thousands, tnx Joe and Ty. Great work.
      Ray P.
      What a great company. Rex was absolutely amazing to work with. His service is top of the line. My dogs even loved the treats! I would recommend this company to anyone who needs them. As long as I am in Bullhead I will not use anyone else. Best experience we have had with a plumbing company. Thank you Rex for the excellent service.
      trish R.
      We’re so happy with the company and service that we received. We were able to get immediate service. Joseph S. was our technician and he did a great job. He was able to get our water heater and regulator replaced. We really appreciate good hard work and will definitely be returning customers for our plumbing needs.
      Stacey P.
      Want to thank Thompson Family Plumbing and their technician for acting quickly to get us the service that we needed.
      A G.
      My septic is working again thanks to Thompson Family Plumbing. I highly recommend them. It gets no better than Tywone Cotton and Joe Stepanian. They were friendly, honest and experienced plumbers who quickly assessed the issue and fixed it in a timely manner. I know I’ll be using this company for all our plumbing needs in the future and you should too!
      Alan O.
      Thompson Family Plumbing is amazing! From the dispatchers to the awesome technician Rex that came and took care of our home to the amazing help from his assistant Cameron , we are completely satisfied with the work and service and will definitely be using them for any future plumbing needs. And our dog named genesis, loves the treats Rex brought for her as well. Top to bottom this company doesn’t miss.
      Sandie L.
      Thompson Family Plumbing came to my rescue again. The bathroom in the casita where family was supposed to be staying that evening was having major problems. Lee Lavin, my technician was the best! So very efficient and knowledgeable while he diagnosed the problem quickly with his assistant Shawn. Everyone I have dealt with this company has been outstanding with professionalism and cleanliness while completing their work. I definitely will recommend them to anyone who needs a great plumber!!
      Glen G.
      I am writing to share my recent experience with Thompson Family Plumbing, specifically with the owner, John. I recently had a significant drainage problem at my home in Parker, and John came out personally to address the issue. Not only did he successfully resolve the problem, but he also provided exceptional service by going above and beyond to check and address other plumbing issues we had.I was thoroughly impressed with John's professionalism, expertise, and dedication to ensuring that the job was done to the highest standard. Additionally, he offered us a great deal, which further added to our overall positive experience. It was evident that John and his team genuinely care about their customers, as they treated us with the utmost respect and kindness, as if we were part of their own family.I highly recommend Thompson Family Plumbing to anyone in need of plumbing services. If you want to hire the best in Lake Havasu and Parker , do not hesitate to give them a call. They have proven to be reliable, trustworthy, and committed to delivering exceptional service.Sincerely,Glen Granat
      Patti V.
      GREAT service! My water heater quit suddenly (after 23 years) and I needed a new one pronto. I called a few places, many would not even come out to my somewhat remote area, some never responded, some never answered. But the folks at Thompson answered promptly, dispatched a tech to do an estimate, and kept me informed the whole time. Dean and his assistant arrived right away, knew what to do (including lots of odd upgrades that were needed due to the age of the previous unit), fetched a new unit and all the other parts, and had the new unit installed in what seemed like record time.These guys were extremely professional and friendly, and Isabel at the office kept me informed and followed up to make sure everything was good. I am almost looking forward to my next plumbing disaster so I can call these folks again!
      Amazing service, Joe and Tj came and replaced both toilets and saved the day.
      Lynette E.
      I called six 24 hour plumbers before Thomason Family.( it was an after hours call) They were the only one to answer and say they could send out a technician ( Dean Taylor).Dean came out and got our drains unclogged with ease. He was super knowledgeable and very efficient. I would highly recommend Thompson Family Plumbing.
      Erick G.
      I've used Thompson's several times because they are straight forward, professional, and fair. I've even recommended them for service at my mother's house.
      Bryce K.
      Fast, courteous and proffesional service. Nicholas was able to snake and scope our main line quickly unclogging the pipe and identified the issue. Showing video evidence, he was able to show us a critical issue in the pipe at the septic that would cause future issues. He was able to provide a fast and thorough estimate and able to come back right after Christmas to fix it. Highly recommend this company and we will always call Thompson family first
      AL S.
      Jeffrey S.
      awesome job, he worked with my mom, excellently, and fulfilled every need that my mom asked him to do that special to me
      Julie L.
      I don't normally do reviews, but Joseph at Thompson gets a high five. Thompson came within an hour or so of calling them. The technician, Joseph, was very professional, respectful and courteous. The cost was more than we anticipated but it needed to be done and the work was done efficiently to completion in the same day. Also communication before, during and after was very professional. Thank you Thompson plumbing.
      Julie L.
      Mike S.
      Great help, tech came out inspected water damage under slab, gave 2 estimates for the repairs. As soon as insurance pays us,, I will contact again for repairs
      Nancy G.
      Called for a quote regarding an underground main water leak. John came out and was very knowledgeable about what needed to be done. Once insurance makes up its mind we will be moving forward.Thank you, Thompson Family Plumbing.
      Dee T.
      Ulyses Ramos went above and beyond putting our yard back together. He is a very honest and hard working employee
      Jeffrey S.
      awesome job they work with me and my mom and they did everything that was needed Joe stepanian
      Meagan C.
      Adam W.
      Joe is a true professional: knowledgeable, courteous, friendly. We called to get one problem dealt with and he ended up fixing another plumbing issue. He explained everything he was going to do and showed us after he was finished.Wouldn’t hesitate to recommend Thompson Family plumbing.
      Martha A.
      Excellent job by Dean! He was honest and solved our plumbing issue! Thank you!
      Paul A
      Dean and Matt came out to find our leak, and then repaired it. Such very nice guys. Dean told me he found the leak and it was coming from under my kitchen island. I am not sure about the look on my face was, because he started laughing and told me, that my husband made him say that. The leak they found was out front. But it made me laugh after I found out it was not under the island in my kitchen. Both Dean and Matt have such a great sense of humor, they were both such a pleasure to be around. Also my husband said that Alex in the office that answered the phone, so very sweet.Valarie
      Cindy B.
      Another great experience today with Thompson Family plumbing! Joseph had to order a part for my toilet and kept me posted along the way. He got it installed just in time for a dinner party! He was professional and expedient. Thank you, Thompson!
      Alexandria A.
      Waygirly W.
      Juan was very professional kind, he made sure to not only explain the issue, he also emailed me the quote breakdown.
      Jeanette R.
      Shaun was very courteous and was diligent in trying to solve the problem with the ghost flushing. It seems to be fixed as I have not had any ghost flushing since. Thank you for for patience in solving the problem. I will recommend Thompson Family Plumbing to anyone that may need help in the future.
      Isabela R.
      Jessica R.
      Wonderful and knowledgeable. Would recommend to others.
      Bill C.
      Ulyses came out to the house to check on a leak in my backyard. He was able to identify the leak in the backyard and also found a leak on my front yard faucet. He gave me an estimate and repaired both leaks in a short time. He was very professional. He arrived promptly. Great job. Look forward to dealing with your company again in the future.
      Sandie L.
      If you have any plumbing problems this company is the one I would definitely recommend. Their expert technicians were very prompt in handling the crisis with my commercial buildings without having to close any of the businesses down. They have the latest technology in pipeline equipment and worked until the wee hours of the morning to complete the job. Also I appreciated the detailed explanation of all that was being done and gave options to the best solution for my plumbing dilemma. Assuredly, Thompson Family Plumbing is the best in the area.
      Bill S.
      I have called them numerous times for multiple jobs everytime 5 star work. I had Dean Taylor's service again dose a great job would recommend the company and him.
      Claudette F.
      Clifford G.
      Thompson Family Plumbing is the best in the west!
      Rodney A.
      Excellent work/ very nice. Will definitely use them again. Thank you Thompson Family Plumbing
      To9sh0t 9.
      Ulyses ramos was major help and would recommend highly
      Sherrie J.
      Sheila A.
      Excellent job. Thank u
      Jessica F.
      Our technician, Dean, called before he arrived and he arrived on the front end of the two hour window so we weren’t waiting around for him. He was clean and respectful and explained everything before starting the job. He completed the job in a timely fashion and to our satisfaction.UPDATE: We smelled gas near our water heater in the garage. Called the office on Black Friday and the technician, Joseph Stepanian, was at our house within a couple of hours. He quickly found a small gas leak and repaired it then offered to service our water heater since we had never serviced it and didn’t realize we needed to. He quickly took care of that and cleaned up after himself. After we paid and he was sitting in his van finishing up the paperwork, we noticed that there was a strong odor of gas near our gas meter. We asked Joseph if he could check it and he gladly did so. There was no leak detected but we still appreciate that he took the time to check for us. We would absolutely recommend Thompson Family Plumbing and we will definitely use them for any future plumbing needs.
      Raymond S.
      It was a pleasure to have Joseph do our gas line and water pipe changes for our remodel. He explained what he was doing and updated connections that will make it easier to install our sink when the time comes. Thanks!!
      Irene V.
      For all of thompson plumbing very professional and kind and to our technician Joe s. What a kind and professional tech and worked hard to make sure I would have my water back on ! Thank you so much !
      Irene V.
      Thank you thompson plumbing for sending Joe S. To my home and giving me a peace of mind..such a friendly and professional young man .. and knowledgeable.. my work used your company and I really liked how your company does business. Again thank you ..
      Kay B.
      Rudy Gallardo came to our house recently to check on a severe drain stoppage problem. he is outstanding - very professional, very informative, very pleasant. We were both extremely pleased with Rudy. Keep this guy. He's a good promoter for your company
      Wilbur & Angela H.
      They are professional and on time. He did the work as promised.
      glenn joines S.
      Thompson Family Plumbing and Rooter did a great job for me, and I was little shock how fast he did the, he was very knowledgeable at what he needed to do. I just new it was going to take two day for the job. Thank you for the Great job well done. Glenn
      Ranell K.
      Rudy was very professional and skilled. He fixed my mom's shower in no time and was so polite. I will use this company in the future for any further plumbing needs.
      Greg V.
      Thompson plumbing was fantastic. They solved so many issues that another vendor could not even find. They are prompt and explain the work they are doing. I highly recommend them.
      Robin G.
      The company is well-staffed, courteous and friendly. They call back if not immediately available, show up on time, and provide great service at a fair cost.
      Becky W.
      Ulysses was nice and very thorough. He fixed our problem faucet and he cleaned up after himself. He also had the part in his truck.
      Craig A.
      The guys did incredible work. Very upfront with what needed to be done, and explained different options to fix my issue . Highly highly recommend
      Laura D.
      I was totally impressed with both the company and our technician, Joe. Ease of scheduling, awesome communication, super friendly office staff and quality work! Joe called and texted when he was on the way, and he was very kind and knowledgeable. I would definitely use Thompson Family Plumbing for any future needs.
      Grisly L.
      Great service and quick response. Thank you for coming out so quicly and running a new pipe to stop our slab leak. Highly recommended.
      Faye M.
      Thompson family plumbing in Lake Havasu City, Arizona. The tech Destin came out on time, explained everything, gave me my options, was very professional, a really nice young man. I would give him above 10 star.
      Andrea H.
      Always a good experience with Thompson Family Plumbing! Rudy cleared our clogged toilet 😱🤮 without complaining, fixed a leak in our shower, and returned our faucet handles back to the appropriate positions where hot and cold should be without us asking him to. Top notch ! And they discounted their service to us by $25 because they could not come on the day I called for service.
      George C.
      Destin did an estimate for us on the home we are hoping to purchase. He was prompt and thorough, friendly and knowledgeable. Wish he wasn't moving out of state but he ensured us that he was very explicit and available by phone!
      Aniyah L.
      Aaron L.
      These guys were on point and very professional. Technician Dustin explained everything thoroughly and gave me all my options. They were also able to get me in the next day. Wouldn’t hesitate calling them again.
      Mike G.
      Dustin is STILL a STUD !!!
      Pamela P.
      These guys are the BEST! PROFESSIONAL ALL THE WAY! 😄
      william B.
      Very good service
      Laura P.
      Yolanda J.
      The best plumbing company I ever dealt with. Very professional, punctual, courteous and friendly. I would refer them anyone
      r H.
      Great company, I would highly recommend Thompson Family Plumbing. Dustin Slate, the service tech that helped us today, was fantastic, he is a great representative for this business.
      emily R.
      New Water Heater for mobile home- Rudy and Lee are excellent. The entire staff is friendly and go over and beyond to ensure the customer is satisfied.
      Arlene B.
      These men were great in diagnosing and fixing all the issues that arose during their visit. They are thorough and took the time to correct all of our issues with our water heater. Thank you for being so professional.
      Gregory W.
      Thompson family plumbing, employees Ulysses/Juan was amazing, explained to us the problem with professionalism we were well pleased and satisfied with their work, outstanding work, very kind and compassion above very smart, and knew their products. Vision in Vision.
      Dane L.
      Called for a quote, they came at end of day to fit us in same day. Good pricing and detailed work. Dustin came the next day to get the job done in one day. Did a complete re-pipe and new water heater. Very professional and kept me informed the whole time. Dustin was professional and polite as was his assistant Cole. Very happy with the job they did thus far. Made sure I was taken care of on my schedule and went the extra mile. Highly recommend Thompson Family Plumbing.
      Katie I.
      On a Sunday I discovered wet carpets and water damage to walls after the house was vacant for a week and was in a bit of a panic until I was able to schedule an appointment the next day! Daniel came on time and was very professional and found a leaking pipe in the wall. He was able to fix it right away. He was professional and courteous and did a great job.Thanks for your great service!
      Michael K.
      I'm pleased with the knowledge and the problem was solved.
      Karie L.
      They were very professional and knowledgeable. I would not hesitate to use them again
      Jennifer R.
      Ulysses was wonderful. Really represented the company in the best light. Took care of the problem and left everything immaculate.
      Debbie T.
      Very satisfied with clean, prompt, professional service. Thanks!
      Emma S
      Dean did an excellent job, was friendly, and is very honest. He was on time, put on booties to protect my floor without me asking, and finished the job fast. It turned out to be an easy fix and the price was excellent and fair. Thompson will get my business from now on.
      Frankie M.
      Daniel did a great job and gave me the best price he could. When I need a plumber again I will request him.
      Dan Z.
      Ishmael was very responsive and personable. Finished the work in less than an hour.
      Beth F.
      Thompson Plumbing has been the only plumbing service we’ve used for a year now, and we have no desire to call on anyone else. The work has always been finished with our complete satisfaction. The plumbers that have been in our home are professional, friendly. We think they go over and above to ensure our satisfaction.
      Frank S.
      This is my second experience with Thompson's Family Plumbing. In 2021 they installed a water heater in my home in Lake Havasu. They were prompt and courteous. They did a GREAT job!So when i had a leak in my mainline from the street to my home, they were my FIRST call! I was in California at the time so they made my job a priority. My tech, Dustin Slate, called me as soon as he arrived. He walked in through the process and was very informative and polite. He explained the repair in great detail and had it done in half a day! I felt their customer service was TOP NOTCH. Dustin went the extra mile and called me every step of the way during the repair. The final bill was MORE than reasonable and fair.If you are looking for a top quality job and top notch professional service, look no further than Thompson Family Plumbing!!
      Jaime L.
      Nicholas Silva performed a water backflow test for my home in Wrightwood and explained everything perfectly, took care of business and was the consummate professional, highly recommend him and his company!
      Jennifer R.
      Very professional work, and very kind. The extent of repair needed was a surprise to me, but Ulysses apprised me of the situation with kindness and patience, and I had full confidence in his diagnosis.
      William B.
      Nick and helper were great in fixing a complex plumbing problem and did a top notch installation of my hot water heater! Both were very knowledgeable, friendly, and responsive to my questions!
      Linda A.
      Technician Nick was dispatched to my home for a leaking hose bib. He had the old one off and replaced with a new one in literally less than 5 minutes. He also checked my capped off irrigation valves that had been previously leaking and was repaired by a landscaper. He manually turned off the water flow so there should be no future leaks there either.Fantastic company. Have used them for years and will continue to do so
      Nicole W.
      This was my first time using Thompson Family Plumbing and loved them . Ulysses was on time very nice. He took the time to talk to me about what he would be doing. He answered all my questions and was very polite. I will definitely be using them again in the future.
      Tina C.
      Vincent was courteous, answered all my questions. He was professional and able to communicate clearly as to the issues. I am very pleased that my repairs will last and Vincent left with my bathroom spotless. Thank you Vincent.
      Teresa L.
      While I did have to put the work on hold until I talked to significant other. Dustin was great at explaining to me the issues and gave me several options to help resolve.
      Rosie S.
      Pristine work. Unable to detect area in front lawn had even been disturbed. Very thorough.
      Mike A.
      Quick response. Repair professionally done in under 24 hours
      Kayla V. M.
      Great outfit, family owned and operated. Call center very helpful. Special shout out to John!!Thanks again. Team work great job...
      James G.
      Daniel A.
      Dean did a great job. He was professional, knowledgeable, friendly and extremely helpful!
      Cindy L.
      Eric A.
      Elaine B.
      I love this company and have used their services several times. Trevor is the best-professional and friendly. Always explains what he is doing and answers all your questions. I highly recommend this company and their services. Great customer service!
      Andrea C.
      joseph K.
      Good personality, professional, knowledge of his job. Listen to any questions given to him. Up front and direct with what the job details and the cost. I would recommend the Thompson Family to anyone.
      Margaret A.
      The job was handled very professional from the beginning to the end . I would definitely recommend them for your plumbing needs . Thanks Michael!
      Diane R.
      Prompt service, technicians were VERY professional and informative. A very pleasant experience. Thank you.
      Nathan G.
      Riley Nason with Thompson Family Plumbing was top notch. As a new homeowner, this was my first plumbing issue I’ve ever encountered. I Google searched for local plumbers, Thompson was one of the first to come up that served Colton, CA, after reading through a few reviews I called them up and booked my appointment for the following day. Riley came out, diagnosed my problem, and went to work. He was extremely kind, thorough, professional, and sincere. He efficiently cleared my upstairs toilet that overflowed and leaked into the downstairs bathroom, as well as replaced the old toilet all together and did a fine job. He also offered recommendations for other work we can do to fix my leaking shower. Reasonably priced for the amount of work I had him do within a few hours. I’ll definitely work with Thompson Family Plumbing again.
      Judy D.
      Tammi C.
      Rudy had great communication! He quickly found the issue and fixed it immediately. Very friendly. I will definitely use them moving forward. I highly recommend this company! 5 STARS!!!!
      Daniela R.
      I’ve called Thompson Family Plumbing for a few years now and they have always showed up, acted professionally and fixed my problems efficiently. The last couple of visit we had Michael Byars and he was friendly and super helpful.
      Bob S.
      Michael B. was great! He was punctual, very professional and took his time to educate me as a homeowner as to troubleshooting plumbing issues. He didn’t try to oversell me for anything. He even played with my dog for a good while! He left my house cleaner than when he arrived. Will definitely be using them again. P.S. Mike needs a promotion!
      Alison R.
      Excellent customer service.
      Charlie E.
      First of all I talked with a pleasant knowageable person called Tracy which set up the appointment and follow up with tracking so I could see exactly when and who was going to have the pleasure to meet along with a photo. I felt I had a connection with Nick before he arrive. Nick has to be the most professional and honest man I have met. He not only did a great job of replacing my hot water heater shutoff valve. I had several estimates for a tankless water heater. Great job Nick and I can see nothing but great thing happening in your life. Being a tradesman myself I can appreciate your honest attitude and love for your trade.
      Marissa M.
      I was very pleased with the technician Vincent Baumann. He was very knowledgeable and pin pointed the issues I’m having with my kitchen and bathrooms. I look forward to getting the work done soon with this company.
      Very professional and nice to deal with.
      Aidee L.
      Water heater yearly maintenance and Ulyses was knowledgeable efficient and friendly with great customer service.
      JD G.
      The experience went without a hitch. Men took care of all my worries, gave a fair price and most importantly were friendly and professional. Five stars.
      Steven H.
      We would like to thank the crew at Thompson Family Plumbing for courtesy, professionalism and kindness. We highly recommend this company because when you have spend a good bit of money, it is great to have confidence in the people who are doing the work. Thank Andres, Mike and Tracy!
      Linda H.
      Andres and Mike worked as a professional and experienced team when they had extensive repairs to complete in our bathrooms. They kept the area clean and were considerate in every way. They consulted us as they worked and the results are wonderful.We thank you Andres, Mike and Tracy. Tracy, we appreciate you for the professional and informative way you handled our initial call.
      Dmac M.
      Ulysses came on his own and took care of our leaks under our kitchen sink and drain. We haven't been up to our cabin since his repair so I'm hoping everything is fine when we go up next week!
      Christy H.
      I had a great experience with Thompson Family Plumbing. They are very friendly and keep in touch with you every step of the way through texts and calls. Our technician, Daniel, was great. He told us exactly what we needed and what it would cost to fix the toilet and hook up our new water softener. I was so pleased with the whole experience that I will definitely use their services again.
      Heather R.
      Andres came out to replace an old faucet on an even older sink. He did an excellent job and was very friendly. He even went above and beyond to shovel snow away from our water valve. We have a very old home in the mountains and I am sure we will be needing more plumbing work. We will definitely call them back. Highly recommend.
      Daisy G.
      William did excellent job, 👏 very patience to explain everything to me .
      Leatrice J.
      Andres came to our home and was very professional, polite, and knowledgeable. His assistance with our plumbing issues is very appreciated.
      Audrey H.
      Dean was on time for the appointment. He was very professional and friendly. The jobs were completed without any drama. He was neat and clean and cleaned up after the job. We are very impressed and now have a go-to plumbing company.
      Marlin T.
      I was very pleased with the repairman, Vincent, and the apprentice working with him, Blake. Why?* Always on time to start (allowing for traffic issues).* Very realistic break for lunch and supplies.* Finished when he said they would both days.* Helpful. Always willing to answer my questions, explain my options, and describe the situations they found.* The description of the situation he gave coincided with previous Plumber’s assessments.* Since I’m not knowledgeable about Plumbing, I can’t realistically evaluate the work they did. But the Before and After pictures say a lot.Based on the work they did, I will definitely recommend them and will use this company for any future plumbing jobs.
      Marisol M.
      Satisfied with service , quick and easy to book. They had some one come and check same day I called. Ulysses was great.
      Ulysses services our water heaters. He was very professional and courteous. Will highly recommend the plumbing services.
      tonya B.
      Great communication and made it the day we called. Easy to work with. Profesional. Thank you!
      Jennette F
      Jacob was very professional, very helpful, and very knowledgeable. We originally used them to come out and repair our tankless water heater. Ended up getting a brand new one, due to his knowledge and expertise. Also had a water treatment system installed at that time. We then had them come out a second time to repair a toilet. Jacob and the customer support has been outstanding! Will use them again for sure.
      Alexis C.
      I called Thompson Plumbing and they sent a technician out the same day to help me with my water heater. It felt like the whole team actually cared about me as a human rather than just a customer. They really went above and beyond for me in the water heater installation and I really appreciated it! Especially with the weather turning.
      Alex B.
      Jacob did the best he could with a less than ideal situation due to the age of our bathtub. The work he did seems to have resolved our issue until we can get a new bathtub.
      Ray S.
      I can not tell you how nice it was to call a plumber, have them come out in a timely matter, solve the problem quickly and professionally, and reasonably priced. Ulysses was great and professional. Did not act like other plumbers who just tried to rip you off with un needed repairs.
      Morgan S.
      Had a water main break in my front yard. Couldn't get anyone to come out for days. Called Thompson and they came out the same day and fixed our main. Jacob, the technician was incredible! Friendly, professions and worked incredibly hard to get our water turned on the same day.Will never call another plumbing company again, and I will request Jacob every time! Thank you Thompson for getting our water back!
      Monique D.
      This was clearly explained What had to be done very very patient understood this was a excellent job I will highly recommend that he comes back again to fix my tub this is the second time he’s come here he’s done an excellent job over 100% thank you again for your time and patience with me you did an excellent job and deserve a raise thank you againChristopher Owens
      Jim C.
      This was a difficult situation to fix because he had to repair another companies huge mistake that was made previously. He figured it out and solved the problem to our total satisfaction. Great job Jacob
      Bobbi B.
      Brian R.
      They showed up on time and were very professional. The technician, Donald Thomas, was friendly and knowledgeable.
      Brian G.
      Ulyses, was the plumber that showed up to my Wrightwood home. He kept me informed of possible arrive time, prompt, professional, informative, seemed to sincerely want to do the best option. So far service has been A+
      Keith D.
      Jacob was very professional and thoroughin his estimate for everything we discussed .I Highly recommend Thompson Family Plumbing.
      Honeyt M.
      Jacob installed a new water heater for me. He was very prompt, professional and friendly. Jacob installed the water heater in just a couple of hours. Jacob appeared to be well trained and cleaned up after himself. Very satisfied with his work
      Carlos P.
      I would highly recommend Thompson Family Plumbing as a professional plumbing contractor.The service technician Andres was personable, polite, professional, and punctual.He actually stayed late to complete the repairs he promised.In this day and age it's a wonder to actually find a professional home repair company.Andres was great, as was the whole office staff, and the Conseirge Team.I will definitely use their services again.
      Jean H.
      We used Thompson's 2 months ago to repair a frozen pipe and hose bib. They sent Dean and he did an excellent job...this past week at 10pm, our pipe backed up and flooded our bathroom. I emailed Thompson's immediately, explained the problem, they called first thing the next morning and sent Jacob Martinez out to find the problem. It turned out to be somewhat complex. We had roots, rocks and a sagging clogged pipe that needed to be replaced. Jacob is the hardest worker we have ever seen! This was a very difficult job! He had to hand dig, remove and replace several feet of pipe under the house in very limited crawl space! We will never use another company or plumber. Thank you Thompson's for your incredible customer service, professionalism, and follow through. Jean and Dave Hamilton
      Judy W
      We bought a fixer upper house in Lake Arrowhead and had no idea of the number of Plumbing issues we would have. Richard Reaster's expertise, helpfulness and ability to diagnose and quickly repair leaks, faucets, toilets, and septic tank issues, saved us a lot of grief. He even found additional issues that need repair before they happen. His ideas on how we can move a washer and dryer to a new area as inexpensively as possible make him a great asset to his company. I highly recommend Richard for your Plumbing needs
      Pama K.
      James C.
      Water heater pressure relief valve replacement