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Author: Devynn Thompson

Devynn Thompson is the Co-Owner of Thompson Family Plumbing in Lake Havasu City, AZ and Hesperia, CA.

Common Causes of Hard Water and How To Treat It

Hard water can cause several problems for you, like rust stains in sinks and scale buildup inside plumbing pipes and appliances. Fortunately, you have options for reducing hard water issues inside your home. Learn more about the common causes of hard water and how to treat it. Understanding...

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Preparing Your Plumbing for the Holidays: Tips for Victorville Homeowners Hosting Guests

The holidays are here, and so are your guests! Your home’s plumbing is about to work overtime, and the last thing you need is a clogged drain or a cold shower stealing the spotlight. Don’t worry—these simple tips will help your plumbing handle the holiday hustle like a pro. Protect...

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What to Do in a Plumbing Emergency: Quick Steps for Victorville Homeowners

Plumbing emergencies can strike when you least expect them, leaving you stressed and scrambling for solutions. Whether it’s a burst pipe, an overflowing toilet, or a sewer backup, knowing what to do can save you time, money, and damage to your home. Follow these quick steps to...

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Signs Your Sewer Line Needs Professional Attention

Most of us don’t like to spend too much time thinking about the sewer. We know it’s there, and as long as it works as it should, it’s out of sight, out of mind. Unfortunately, sewers launch to the top of the priority list when things go wrong — and they can go very wrong. Staying...

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Designing an Efficient and Effective Plumbing System for Your Victorville Home

No plumbing problem is too big or small for our team. Call today for service. Does your plumbing system feature an optimal design? Experts have to keep a few things in mind when designing an efficient and effective home plumbing system. Discover which choices make for an efficient...

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Understanding the Dangers of Lead Pipes and How To Replace Them

Reach out to Thompson Family Plumbing & Drain for safe and affordable piping solutions. Plumbers use a variety of products when installing water pipes in brand-new homes or replacing outdated pipe systems, though they tend to steer clear of lead pipes. Understanding the dangers...

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What Is the Difference Between Pipe Relining and Replacement?

If you’re dealing with a damaged sewer line and are unsure of the best solution, it’s important to understand the difference between pipe relining and replacement. At Thompson Family Plumbing, we strive to provide cutting-edge solutions that keep costs low and efficiency...

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Signs of Water Main Issues: How to Identify Problems in Your Hesperia Property

The majority of homes in Hesperia were built before 1999, meaning that many have plumbing problems due to old piping. Water main issues are a serious concern that can cause major property damage and incur significant repair costs, making water main replacement a necessity.  It’s...

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The Importance of Drain Cleaning in Lake Havasu’s Arid Climate

Arizona is pretty arid year-round and receives relatively little rain throughout the year, so you might think that drainage and drain cleaning are not that important. However, drainage is incredibly important in arid climates to ensure that water drains properly and doesn’t flood....

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Enhance Your Living Space: Professional Faucet Installation in Lake Havasu

Embarking on a journey to uplift your Lake Havasu residence with a fresh faucet promises more than just a touch of elegance; it beckons a transformation into a haven of functionality and style. The whisper of water flowing smoothly, the shine of polished steel, or the warmth of...

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How to Identify, Locate, and Repair Household Plumbing Leaks in Lake Havasu

Nestled in the vibrant heart of Lake Havasu, AZ, where the sun generously bestows its warmth, homeowners often face the sneaky challenge of plumbing leaks, a menace that can stealthily wreak havoc on both the structure and tranquility of their abodes. Identifying, locating, and...

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Drips to Disaster: Recognizing the Signs for Water Line Repair or Replacement 

As we continue to make our way through the chill of midwinter in Lake Havasu, our thoughts might start drifting to the coziness of indoor warmth and the reliability of our home’s infrastructure. In the heart of this season, while the community gathers at local events like...

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The Vital Role of Plumbing Maintenance in Optimizing Water Heater Performance 

In Hesperia, where the desert’s stark beauty meets the comforts of home, water heaters play an extremely important role in our daily comfort. Whether you’re returning from a dusty trail ride in the Mojave or simply seeking solace from the chill of a desert night, your...

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Trenchless Plumbing: Minimal Disruption and Preservation of Landscaping in Lake Havasu

As Lake Havasu bursts into life with its unique desert beauty and the buzzing energy of outdoor activities, homeowners like you are increasingly conscious of preserving this natural charm. At Thompson Family Plumbing, we understand how important your landscape is to you. That’s...

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Long-Term Cost Savings and Durability with Trenchless Plumbing in Hesperia

In the heart of Hesperia, CA, where each home tells a story of community and resilience, the last thing homeowners want is the hassle and expense of frequent plumbing repairs. That’s where Thompson Family Plumbing steps in, championing trenchless plumbing technology—a solution...

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Drips and Drops: Decoding Why Your Water Heater is Leaking

Hesperia, CA  is a place where the sun blesses us with warmth year-round, and our homes reflect this natural bounty. However, when unexpected water leaks disrupt our domestic bliss, it’s more than an inconvenience—it’s a call to safeguard our sanctuary.  Picture this:...

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The Indispensable Role of Regular Plumbing Inspections in Hesperia, CA

The Importance of Regular Plumbing Inspections In Hesperia, CA, where the desert landscape whispers tales of resilience, the strength of a home’s plumbing system is fundamental to everyday life. Just as the Mojave River flows through the valley, quietly sustaining life,...

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Plumbing Repairs Unveiled: DIY Tricks vs. Professional Mastery in Lake Havasu City

Plumbing Repairs: DIY vs. Professionals As the balmy climate of Lake Havasu City transitions through the seasons, homeowners are reminded of the importance of maintaining their plumbing systems. It’s a delicate balance deciding whether to embark on a DIY plumbing repair...

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Find Out How Much Water Homeowners Waste Every Year on Leaks and Drips

Hidden drips and leaks can be annoying, but that’s not the biggest reason you want to find and repair them. Leaks and drips waste a great deal of resources and money. One slow dripping faucet wastes roughly 35 gallons of water yearly. If you have more than one dripping faucet,...

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Is Trenchless Repair the Most Effective Sewer Repair Method?

Signs You Have Sewer Line Problems No one wants to deal with a sewer problem. They tend to be messy, smelly, and expensive to repair if not dealt with right away. Being able to recognize the signs of a sewer repair issue is critical. If you notice any early warning signs of a...

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Suspect a Plumbing Leak? Here’s 3 Reasons to Call a Plumber Immediately

We get it: with so many bills to pay and prices for everything on the up and up, the idea of calling a plumber to deal with a leak might cause a groan to issue from your throat. But the alternative is even less appealing; neglecting to take care of a plumbing leak promptly could...

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Thompson Family Plumbing and Drain Uses The Fluxuator for Secure Joint Connections

Any seasoned plumber who has handled a variety of plumbing services can tell you how troublesome soldering joint connections can be. Stray particulates, debris, and metal shavings can overcomplicate the process and make for a shoddy joint connection. In order to perfect and simplify...

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Thompson Family Plumbing and Drain Participates in Coldwell Banker Home Source Home Makeover Contest

Thompson Family Plumbing and Drain was thrilled and honored recently to participate in the 8th annual Coldwell Banker Home Source Home Makeover Contest. This year, the winner was Victorville’s Adriana Santiago. The contest, which selects one local resident every year for a comprehensive...

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Five Of The Top Restaurants In The City Of San Bernardino CA

Berdoo as San Bernardino is sometimes called is a great city in California to explore. Also known as the Inland Empire, the city is home to hundreds of restaurants. I’m going to give you the details about good places to eat for breakfast, lunch, and dinner. This piece is going...

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Alone We Can Do So Little, Together We Can Do So Much

Working Together Is A Success As a child, you learn and explore the world around you. You establish your perceptions and develop your character. We learn that we can do anything we set our minds to, however, we cannot do everything…at least not all or once or on our own.  You...

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4 Reasons Why Calling a Professional Plumber is better than DIY

It’s a common misconception that plumbing services can be easily taken care of at home itself. Why call the plumber to fix a small leak in the bathroom when you can do it yourself? It is highly advised that you call in the professionals, especially when it comes to plumbing, since...

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5 Advantages of a Licensed Plumber over an Unlicensed One

When hiring a service professional like a plumber, you probably compare rates, check reviews, and ensure that the company you hire has been in business for a long time. While this is a good practice, don’t forget to confirm that the plumber you hire is actually licensed! The difference...

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Pamela T.
1733941085
Very efficient & friendly. Had multiple plumbing problems & Thompson addressed each one! Would definitely recommend.
lesli G.
1733802059
Art B.
1733449168
Giovanna H.
1733161012
Jeanette R.
1733158809
After contacting Thompson Plumbing concerning the water puddle that was in my front yard they sent out a technician very quickly. Harry was very friendly and explained everything he needed to do concerning the leak. He proceeded to look around the property to see if there were any other water issues and luckily he didn't find any. Harry called his supervisor to assist in further explanation of preventative measures that could be done. Devin came and after an amount of time he gave me 3 different plans in which I could choose from. He thoroughly explained each one. I decided to go with getting the regulator for the water pressure from the main line into the house. Each individual was very courteous. The work was done while I was away for a few days and upon my return everything was in working order and the clean up was done. I highly recommend them. Thank You Thompson Family Plumbing.
john G.
1732929542
I had a very good recent experience with Thompson. The technician arrived on time, gave me a clear estimate and did a thorough job to fix my issue. I thought price was very fair due to the work and time involved. I will use Thompson again!
Lori H.
1732823697
Gene M.
1732247796
Thompson Family Plumbing techs & office team accomplished a challenging plumbing issue for us. From initial estimate to final payment, all done in a friendly and highly professional manner.Tks, GM Apple Valley
Samir N.
1732157824
Noah and Tom were fantastic, absolutely stellar lads with clear communication and quality work.
Lukus F.
1732147132
Frank serviced our mobile home park and was kind and fast.
Leona Rose R.
1732043773
Harry was very nice and professional. He explained what needed to be done and showed us pictures afterwards. I would definitely recommend Thomson family plumbing.
Salena M.
1732043761
This company is so awesome our technician was Dustin and he was so kind and super informative!! We had curious kiddos running around and he was so nice and understanding and gave them all high fives. Thompson family will be our go to with any future plumbing issues.
Arlene D.
1732030565
Awesome experience with this company
Kevin R.
1731765936
I would like to say they stand behind there work going above and beyond to correct the issue's, highly recommended.
Lisa N.
1731604120
Everyone was great! The gentleman I talked to on Sunday made it a priority to have a technician out the next day due to the leak even though it was a holiday, and the technician returned as soon as he had the needed part and repaired the leak. There was communication every step of the way, and I so appreciate their commitment to their customers. Thank you!Lisa Nash
Jeannelle T.
1731548625
I had a great experience with Thompson Family Plumbing and Drain. They were ableTo get a technician out to us really quickly, and he did great work!
Michael A.
1731543750
Tech was great. Solid work. Pricey but good.
William B.
1731514028
Very pleased with the staff and work that was completed. Technician was very thorough and explained everything in detail. Only reason why a 5 star rating wasn’t given was the price. A bit high but you get what you pay for.
Alice J.
1731437861
They are great! Showed up within the hour. Very knowledgeable and friendly tech. Explained everything and had photos! Couldn't have asked for more. Highly recommend this company!
Calan A.
1731375160
Hello Thompson family plumbing. My experience with your business was fantastic. Your timing was absolutely phenomenal. When I explained the problem you came so quickly. Your work definitely lives up to your name ( family) that's exactly how you made me feel. I wantt you to know it was not your service that caused me to look else where. The first Finance company was not consistent. First they said I was approved,, then said they couldn't verify my income, then said I needed a cosigner,, then a few days later was sending me documents saying I was approved so by then the problem was solved. Know that in the future if I need a plumber I definitely will be calling you. God bless you and your family with GREAT SUCCESS. Ms. Adams
Jennifer C.
1731356731
As always, all staff members go above and beyond to help us out. Dustin did a great job installing our water filter.
Kim B.
1730938893
We would like to give a big shout out to Thompson’s Family Plumbing. We were in a situation a couple of weeks ago, where we had no running water, toilets couldn’t be flushed.We had a very messy situation.From start to finish, this company was very professional. From their text messaging to their callbacks to their follow ups.The crew was so kind and patient, Riley almost thought he had a permanent fixture at the household.If you would like the job done in a timely manner, with great customer service. I would recommendThompson’s Family PlumbingThank you.
Catherine S.
1730853544
Frank , Dustin and Robert were all very professional, explained everything that was going to be done, no surprises. Their work was professional too. Totally recommended Thompson Family Plumbing and Drain to all my family and friends. Thank you for all your help.
Jan P.
1730850924
Friendly and get the job done!
michele L.
1730490205
Fixed my hot water heater. Friendly and very professional. Will use them again
Becky A.
1730140889
Quick, good customer service.
Dawn A.
1729875847
Thompson Family Plumbing serviced my thankless water that hadn't been serviced for quite awhile. They were very thorough and knowledgable. It's hard to find good, reliable services in Needles so I am happy to have found a plumbing company that I can count on for future plumbing issues.
Francisco D.
1729739116
A high 5 to Dustin who performed a garbage disposal replacement and installed a water heater expansion tank. He performed a complete plumbing and water pressure check all at no extra charge. He addressed all problem areas (which was needing the expansion tank) and gave me options. Very knowledgeable, courteous, and left work areas clean. We are very pleased with the service and the pricing was competitive. We will call again should the need arise. A high 5+ to the customer service ladies. They sent texts confirming appointment dates, work to be performed and if there were any concerns on my part to let them know. Businesses should take lessons from Thompson's on how to treat and respect customers. Thank You everyone at Thompson's Family Plumbing for a job well done.
Felicia H.
1729590342
Dean the plumber was excellent, he went over and beyond to fix my problem. Dean was very personable and he did a great job at explaining the process. Thanks again for doing a great job. I would definitely recommend Thompson Family plumbing. Felicia.
Rick S.
1729535699
James G.
1729372230
I took way too long to put this review but this is hands down the best plumbing company ever. They will work with you if you have a problem & moneys right. Both people that came were very nice & even let my kids watch them work lol I can tell this is a family owned company because they cared more about fixing my plumbing issues then make sure they made a pretty penny. Definitely going to return to them when an issue presents itself & would recommend them over any company in this area.
Kevin R.
1729198289
Eden did a great job at finding the cause of the problem and had a game plan for repairs.
Patty A.
1729128573
I have used Thompson Family Plumbing on 4 different occasions and each time the support I received from the making of the appointment to the completed work has always been top notch with complete satisfaction. I was made aware when to expect their arrival and they were right on time. Dean Taylor, my service man was completely knowledgeable, kind and professional. It was a small job but Dean handled it with concern and quick repair. I can give this company a 10 out of 10 in all aspects from the reminder text to Dean knowing exactly how to fix my plumbing problems. Thank you Thompson Family Plumbing... I will be recommending your company to all of my friends and family once again. Thank you Dean for being so kind and efficient. It’s so nice to have a company that you know will get the job done and the price was very reasonable.
Carla R.
1728952490
Kat S.
1728940915
I had a Great experience with Thompson Family Plumbing every time! They have been to my home 3 times. The employee “Dustin” was Exceptionally wonderful. The company treated me Very Kind, Courteous, and Professional !!! I would definitely Recommend them for your Plumbing Needs 😁
Bill C.
1728923602
Great service. Replaced garbage disposal and installed new kitchen sink faucet.
Albert S.
1728757086
I wouldn't call anyone else Great People Great Service Thanks Thompson Family Plumbing
Sue C.
1728519406
Best company ever, Eden is absolutely amazing:))❤️
Hannah L.
1728085473
the best of the best
pam G.
1728065990
Thompson plumbing were very professional. They did an excellent job!
Deborah G.
1728048861
Kelly C.
1727736129
Highly Recommend, Very polite & professional. We are Very Happy with Austin & his Amazing work ethicSincerely ~Thank you John & Kellee Lawson
Cnmill6
1727732830
Customer service was exceptional and great communication! Little pricey, but everything is right now. Fixed my immediate drain issues quickly.
Marianne C.
1727481389
This was our first time calling and we really appreciate the courtesy and professionalism… we will definitely use you again in the future .. we are very happy with the work thank you
Randall P.
1727295728
Thompson's has always been our go to professional for all sorts of plumbing problems. From toilets to sinks to water heaters. They are great people.
Patricia M.
1727227322
Knowlegeable, and skilled. All identified problems fixed and left area clean and tidy. Plumber even tightened a hindge under the sink that was hanging. Which I noticed after job was comolete Thank you Austin and Supervisor.
brad C.
1727114293
My experience with Thompson family plumbing was certainly a positive one. They, we're very attentive listed to everything I had to say before he began his diagnosis. The guys We're very knowledgeable, very friendly, very prompt. The thing I appreciated most is the level of communication between the main office and myself. They let me know. Exactly what's coming? And when they would be here, which I appreciated, very much, I would certainly recommend them to anyone that has plumbing problems. These guys were Johnny-on-the-spot.
Cheryl
1727107382
Did good work. Professionally done. Was able to get financing easily. They got the job done in a timely matter.
Reginald S.
1727026221
Did a great job, gave me a few options for upgrade that I chose not to use, but gave me information about my kitchen sink that once I applied all leaks stopped. I will contact them when I'm ready for suggested upgrades.
La Prell Q.
1726936300
Very very satisfied with Thompson Family Plumbing this has been my third time using this company and their top notch highly recommend anybody looking for a good plumber contact them
Deborah K.
1726851668
Austin addressed my concerns and took care of everything. I'm confident that Thompson Family Plumbing will do the work the right way. Thanks again!
jerry S.
1726801648
The whole team at Thompson is terrific, I first called Hitt Plumbing and that was a huge mistake, they couldn’t find the leak said I had several and needed the whole house done. Took them a week to get back with me with an estimate, I called Thompson after waiting 6days they came out found the leak and I had a quote in a half hour and started the next day before I ever heard back from Hitt. If you have plumbing issues please don’t hesitate to contact Thompson Family Plumbing.
Janette V.
1726694964
Had Eden come for inspection and he found several things that had to be changed we are working on a few at a time The company is amazing very friendly and professional. I have recommended them to my neighbors
Alexa S.
1726648659
Wonderful service! Professional and knowledgeable. Bonus points was super nice to our kids
Cheryl R.
1726586501
Prompt and professional. Great customer service.
John R.
1726331239
The customer service is above and beyond. Great company to work with and the product is top notch.
Sharman A.
1726267426
Plumber arrived on time. Quickly assessed the problem and provided excellent workmanship. Will be using them again.
Deborah K.
1726238356
I called Thompson Family Plumbing about a suspected leak under my driveway. It turned out to be a much bigger issue than I thought.... from the moment I first spoke to Lindsey on the phone to meeting Riley, Eden, Brandon, and all the team, I knew I had contacted the right company.Each person I met was professional, personable, and knowledgeable. Eden walked me through the job every step of the way.... I knew exactly the game plan and all my questions were answered. Alex and Anthony kept me posted throughout the process which is important to me.I wish I could thank each team member by name for that first day when they worked so hard busting out concrete in 106° heat.Thank You!!A special shout out to Riley and Brandon for working tirelessly on that second , 104° day. They addressed every issue (and then some) you guys are the best!I'm retired now, but my husband and I owned a small landscaping company in California for almost 30 years. We had 12 employees.... I can only hope our guys represented us the way all of your team represents Thompson Family Plumbing.Great Job!
Joe F
1725920102
Very nice, clean and efficient. Made the needed repairs and made a few suggestions, but was not pushy.
Marlene W.
1725505322
Nancy L.
1725035636
Tom Sawyer was our plumber technician. He was very friendly but also knew what was going on with our plumbing. He even helped us with a few details that we are unable to do ourselves because we are 80 years old. He got to work and was done before we knew it. He was also very thorough. We are always very happy with Thompson Family Plumbing!!
Rachel C.
1725034006
Highly recommend Thompson Family Plumbing. They are very knowledgeable and professional.
Shawn M.
1724864865
Marcus R.
1724862748
We had a great experience; they went above and beyond to exceed our expectations
Adrian S.
1724797242
Were ontime very curtious and a pleasure because they did there job in a timely manner.
Herb W.
1724516662
John, Austin & Joe are keepers.
Dena B.
1724459424
How do you find and fix a leak and you never did a leak detection to begin with.That’s is why I still have a leak and had to file a claim with my insurance after already paying $1000 to fix something that was never fixedSo I just want to say, the owner actually reached out personally to address my concerns. I was able to let him know how I was feeling and he shared some information with me and he seemed very genuine. I have never had an owner reach out to try to resolve the issue I was facing. I have always had excellent customer service from them. Sometimes things happen that are out of our control. I will still be using Thompson Family Plumbing moving forward.
Heran M.
1724374805
Very efficient, fast, very personable man. I would call them again
Betsy D.
1724368980
David G.
1724201498
gil H.
1724122075
GREAT SERVICE! WOULD RECOMMEND TO ANYONE AND EVERYONE. TOOKTIME AND WERE PATIENT. GREAT SERVICE.
Evan S.
1723854526
Great customer service! 10/10
Mike K.
1723833292
Had both main shower valves replaced by Joe and we couldn't be happier with the quality of work snd thoroughness. Highly recommend Thompson Family Plumbing to all!
Angela G.
1723679028
I needed an issue fixed in my bathroom tub. The leak was repaired in a timely manner. If I ever have another plumbing issue, I will definitely call Thompson Family Plumbing again!
James n Carla E.
1723598672
Thompson Family Plumbing assisted us quickly, kept us updated and looked at different ways to keep cost down.
Guinevere J.
1723512861
Erika R
1723479480
Absolutely excellent service! Their guys are so kind and informative. They don’t try to push anything extra or unnecessary, they have very agreeable pricing, and they are so patient with their explanations. Really top shelf company I will have the pleasure to recommend. (The mascot dogs are also very cute!)
Paula K.
1722975151
Lisa D.
1722966550
Wonderful experience with John! He was timely, explained everything thoroughly, and was knowledgeable. As an out of state owner it was so important to find someone trustworthy. I will be using Thompson Family Plumbing for all of my future needs. Thank you John!
Mauricio Rodriguez (.
1722912142
Great service. Technician was friendly, clean, curteous, and professional. Will be keeping them on the call list if and when anything else happens in our home.
Melissa 2.
1722888864
Thank you Dean for the great work and customer service.
Buddy E.
1722553398
I called around and came across Thompson Family and gave them a turn. From the get go they were on board and helpful. Ended up calling them back later and scheduling a water heater replacement for the next day. They came over as requested, did a full on estimate and proposed several ways to get the job done. They had an installer back within the hour and two hours later I had hot water once again. They were like they advertise, 5 stars. Tom and Frank were on their A games and the only thing that hurt out this was the price but it was still lower then most of the estimates I received the day prior and the problem is now in the rear view mirror.
David A.
1722552161
I was very pleased by the services provided by Thompson family plumbing. Their communication with me was top-notch. They kept me informed of their arrival time and even sent a picture of the technician who was coming to my home. I may have been a difficult customer because I had so many questions but they were always happy to answer them before I chose to go forward with the work. They arrived on the day scheduled and perform the work satisfactorily.
Cheryl G.
1722529504
I will recommend this company to everyone that needs a great plumber!Made an appt and showed up!Continuous phone/text communications!Have informed, experienced plumber diagnosing the problems and coming up with the best priced solutions!Plumbers showed up on time, with the right tools, parts, and know how to execute the necessary work!Pleasant, friendly, “work till it’s done” attitude!Thank you Thompson Family Plumbing!Will be calling you for any plumbing jobs on all our properties in the future!
Edna R.
1722375173
Service was great. The workers were professional and courteous. They went above and beyond what they needed to do. Awesome work!
Tyler J.
1722316714
Chuck
1721848012
Very professional and nice to deal with.
Gary H.
1721683388
Excellent service and response time. Always kept us up to date how they were progressing on our plumbing issue. Highly recommend!
Ty R.
1720842343
Jennifer R.
1720823610
Great service appointment from Dean! He was friendly and efficient, and I feel confident the work was both necessary and well done.
Virginia R.
1720730651
ann C.
1720662355
Alex was professional, knowledgeable and really had a reassurance about himself that we could trust this company. Thanks a million, Alex!!
Kathleen S.
1720541741
Excellent work! Was blown away by the amount of knowledge Henry had because he was so young! Came in, fixed all my plumbing issues in one day! And when there was an issue with a part, he was able to have another part delivered within 20 minutes to my house. Everything was done correctly, no more pressure issues, no more leaking water heater, no more leaking toilet! For sure a 5/5!! Thanks Thompson Family Plumbing!
Dad Darrell F.
1720287135
a very knowledgeable and friendly technician who explained everything.
Daniel M.
1720201274
You can definitely trust Thompson Family Plumbing and Drain to get the job done QUICKLY and EFFICIENTLY. Had a backup in the mainline into the septic tank due cracks and root intrusion. They explained exactly what the problem was and how it would be repaired. The job was done the following day with no delay. Thank you Thompson Family Plumbing and Drain!
Larry L.
1720023501
Good job
Lehman M.
1719962938
Needed a replacement for my garbage disposal. The service tech was Juan Gonzalez-Santiago. He clearly explained everything and showed me the options for choosing the proper replacement. Upon completion Juan checked everything, left the site clean. I have used Thompson Plumbing over a ten year time span. They are still the first people I call for any plumbing issue. They stand by their work and handle unforeseen issues the right way.
Susan C.
1719615241
Very positive experience. I had a water leak somewhere in my yard on my 3 acre plus property. Rex was great, didn't give up until it was found & fixed. The level of communication, knowledge & customer service exceeded my expectations. I highly recommend them & will be using them again if I have plumbing issues.
Sergio V.
1719453849
So far, you guys have proven to me your honesty, dedication, and determination to get my project done. I have never met a family of plumbers that are as friendly and willing to go the extra mile to work overtime to get my project done within the timeline, while encountering unexpected issues along the way.
April R.
1719333744
By far one of the best companies I hire in the high desert I highly recommend you guys company to anybody that I know. Thank you for your job. Great job.
Janet M.
1719258508
Everyone from the person on the phone to the technician, Devon, were extremely friendly and knowledgeable. The job was done very well. Definitely recommend and will have them back out to do more work for us later.!
George & Connie C.
1718139723
Guys were great, very pleased with their work integrity!
Sandie L.
1717095388
Thompson Family Plumbing came to my rescue again. The bathroom in my casita was having problems. Lee Laven, my technician was the best! So very efficient and knowledgeable while he diagnosed the problem. Everyone I have dealt with this company has been outstanding with professionalism and cleanliness while completing their work. I definitely will recommend them to anyone who needs a great plumber!!
Frenchie 4.
1716939300
Cody and Cam were personable and informative. Answered all my questions and helped me understand the system as well as what caused the failure of our water heater. Clean install and no leaks... so far! Thank you!
Duane M.
1716327336
Alex news super helpful! The price was right and he did excellent work! He even gave me some advice to save money on some other plumbing issues. I would highly recommend this company!
Mary Edith S.
1715886091
Thank you for your professional service. I appreciate your help by repairing and working the resolve on how much I could afford. Thank you!
Darryl W.
1715184107
Had Thompson come to the house for a toilet issue.Shaun arrived checked out the toilet and found the issue in short order gave us our options. He was very pleasant & informative & answered all our questions . He went got the part and had everything up and running in no time.Shaun was most careful in handling the job and very knowledgeable!!Thank you Shaun & Thompson Plumping for you great service.👍👍😎
Wayne C
1713977912
I am so glad to have Thompson Family Plumbing to be my go to service. They take time to make sure you know what is needed immediately, what can wait or even what is not needed at all. They are not high pressure to get work done. Thank you Thompson you have my vote
caryn K.
1713902101
Cody was great and a real pleasure to work with! Thompson Family plumbing fit me into their busy schedule last minute so I could get my hot water heater replaced the same day.
Loran K.
1713556689
Joe did a great job of explaining everything, including the why. Definitely recommend Thompson Family Plumbing!
Doug Y.
1713106948
Your plumbing teach Dean was very professional and experienced. He was able to extract a shower faucet valve cartridge from an old valve and save us a lot of money. Thank you Dean and Thompson Family Plumbing for your expert care.
Norm W
1713049032
My wife discovered a water leak last Thurs morning coming from our garage ceiling on her way to work.She informed me and I turned off our water source. I called Thompson Family Plumming and I spoke to a pleasant female named Val. As I explained our situation she stated she would make this a priority call and the first tech available will see this and come to my home and diagnose my plumming problem today. That indeed did happen. Shaun arrived around noon time and diagnosed the problem. He explained what had happened, took pictures of the leak and explained opportunities and quoted a very reasonable price for repairs. I agreed and he set to work, repaired the leak, and tested our water for hardness and water pressure for Free and filed the results. All this was done by the time my wife came home from work to our home having running water. Such a pleasure to Experience a business who runs a smooth operation using such skilled employee's who knew how and did their jobs very well having customer care service at their forefront making me feel like their family member who cares. I have lived here for 52 yrs and such a Wonderful experience to see here.I Highly recommend Thompson Family Plumming in LHC.N W
jay R.
1712617150
Lake Arrowhead Realty - Frank S.
1711764204
I wanted to thank Shaun Brand for his outstanding work and prompt communication with me during his recent job in Needles . Shaun was Timely, Professional, Courteous, and walked me through all phase of the job. He also, went above and beyond to help secure financing for the project. I highly recommend Shaun and Thompson Family Plumbing for your plumbing needs. Frank
Carol S.
1710649758
Technician Cody was GREAT! Very personable and professional. Explained everything...diagnosed...and repaired. He was very quick, efficient and clean. Gave me tips and options.I felt very comfortable and happy I chose Thompson Family Plumbing. Thank you!!!!
Timothy W.
1710535567
Joe Stepanian is an asset to your company, clean, timely, and a professional. No more issues with the water pressure, thanks. Tim Weis, owner, Diversified Glass Inc.
Paul A.
1710515956
Dan S (.
1710479015
Arrived on time and completed the work in the estimated time. Both workers were very polite , friendly, and communicative. We'll definitely use Thompson Family Plumbing & Drain next time we need some plumbing work done.
ellen S.
1710385242
My 21+ year old water heater was beginning to leak, and I knew that I needed to do something sooner than later. After dealing with several plumbing companies who just can't seem to get a job done correctly, on time, or at budget, Thompson Family Plumbing has become my go-to plumbers when I want a job done right and in a timely manner. My past experience as well as today's job went better than I expected. Thompson Family Plumbing has always priced the job right and then over-delivered in the way of service. I have recommended Thompson Family Plumbing to friends who have had the same experience that I have had--true satisfaction for a professional job done right!
cesario R.
1710178068
our plumber, Shaun Brand, was prompt, courteous, and very informative with providing all the information needed to get the job done. He was thorough, and he listened to any and all questions that I had for him.I'm glad I signed up for the family plan so I can keep using Thompson Family Plumbing when needed.I like the fact that they take pictures of all the work they do.
Christi M.
1709604836
They went above and beyond to help us with our plumbing problem. We cannot Thank them enough and Highly Recommend them to everyone. Thank you!
Tim J.
1709161797
Juan was great! Helpful informative customer service oriented.
Trimline U.
1708529103
The plumber, Dean Taylor, was very courteous and professional. He checked for any leaks and repair those, also. I would highly recommend Thompson Plumbing.
A R.
1706989619
We had a water main leak around Thanksgiving. The TFP&D office was very responsive, helpful and got someone out to us in a reasonable amount of time. Our tech was Dean and he was terrific! He replaced our setup with some heavy duty piping and reinforcement. He worked hard and stayed at it even when it got dark (and it was cold). He followed up the next day and even after that when we had questions. I definitely recommend their service.
Jan C.
1706932794
I was very pleased and impressed with the the speed at which they were able to get someone to me since my need was essentially an "emergency" situation. I knew who was coming before he arrived which is helpful. His work was thorough and explained completely. The price was very reasonable. There were some extra tests performed which showed the need for further services which were fully explained and estimates given without pressure to decide on the spot how I would handle the situation. I'm very satisfied with the service.
Brian S.
1706216227
Thompson Family plumbing is great. I love how they call right after you send a repair request on their website and send someone out either that same day or the very next day.
Anna I.
1705772044
Juan was very courteous, professional and knowledgeable, and when he had to come back to replace the water heater, with Mitch, he was also very courteous and professional. They both did an excellent job!
KRISTIN B.
1705419667
Rex and Cameron did a fantastic job. I had options and picked the one that worked best for me. They were fast and professional. I've used Thompson before and will definitely use them again.
Julie K.
1705067367
Very friendly and upfront. They got the job done timely. I would highly recommend the Thompson Family!!
trish R.
1704503695
We’re so happy with the company and service that we received. We were able to get immediate service. Joseph S. was our technician and he did a great job. He was able to get our water heater and regulator replaced. We really appreciate good hard work and will definitely be returning customers for our plumbing needs.
A G.
1704425694
My septic is working again thanks to Thompson Family Plumbing. I highly recommend them. It gets no better than Tywone Cotton and Joe Stepanian. They were friendly, honest and experienced plumbers who quickly assessed the issue and fixed it in a timely manner. I know I’ll be using this company for all our plumbing needs in the future and you should too!
Erick G.
1703548132
I've used Thompson's several times because they are straight forward, professional, and fair. I've even recommended them for service at my mother's house.
AL S.
1703291900
GREAT SERVICE.
Jeffrey S.
1703267054
awesome job, he worked with my mom, excellently, and fulfilled every need that my mom asked him to do that special to me
Julie L.
1703265814
Dee T.
1703199349
Ulyses Ramos went above and beyond putting our yard back together. He is a very honest and hard working employee
Adam W.
1702698476
Joe is a true professional: knowledgeable, courteous, friendly. We called to get one problem dealt with and he ended up fixing another plumbing issue. He explained everything he was going to do and showed us after he was finished.Wouldn’t hesitate to recommend Thompson Family plumbing.
Isabela R.
1701834309
Sandie L.
1701638238
If you have any plumbing problems this company is the one I would definitely recommend. Their expert technicians were very prompt in handling the crisis with my commercial buildings without having to close any of the businesses down. They have the latest technology in pipeline equipment and worked until the wee hours of the morning to complete the job. Also I appreciated the detailed explanation of all that was being done and gave options to the best solution for my plumbing dilemma. Assuredly, Thompson Family Plumbing is the best in the area.
Clifford G.
1701400069
Thompson Family Plumbing is the best in the west!
Sheila A.
1701122506
Excellent job. Thank u
Raymond S.
1700686722
It was a pleasure to have Joseph do our gas line and water pipe changes for our remodel. He explained what he was doing and updated connections that will make it easier to install our sink when the time comes. Thanks!!
Irene V.
1700680561
For all of thompson plumbing very professional and kind and to our technician Joe s. What a kind and professional tech and worked hard to make sure I would have my water back on ! Thank you so much !
Wilbur & Angela H.
1700248614
They are professional and on time. He did the work as promised.
glenn joines S.
1700021097
Thompson Family Plumbing and Rooter did a great job for me, and I was little shock how fast he did the, he was very knowledgeable at what he needed to do. I just new it was going to take two day for the job. Thank you for the Great job well done. Glenn
Becky W.
1699131269
Ulysses was nice and very thorough. He fixed our problem faucet and he cleaned up after himself. He also had the part in his truck.
Craig A.
1698974268
The guys did incredible work. Very upfront with what needed to be done, and explained different options to fix my issue . Highly highly recommend
Aniyah L.
1697769583
Laura P.
1696946717
Arlene B.
1696375341
These men were great in diagnosing and fixing all the issues that arose during their visit. They are thorough and took the time to correct all of our issues with our water heater. Thank you for being so professional.
Gregory W.
1695953527
Thompson family plumbing, employees Ulysses/Juan was amazing, explained to us the problem with professionalism we were well pleased and satisfied with their work, outstanding work, very kind and compassion above very smart, and knew their products. Vision in Vision.
Katie I.
1695688290
On a Sunday I discovered wet carpets and water damage to walls after the house was vacant for a week and was in a bit of a panic until I was able to schedule an appointment the next day! Daniel came on time and was very professional and found a leaking pipe in the wall. He was able to fix it right away. He was professional and courteous and did a great job.Thanks for your great service!
Michael K.
1695232357
I'm pleased with the knowledge and the problem was solved.
Karie L.
1694709126
They were very professional and knowledgeable. I would not hesitate to use them again
Jennifer R.
1694456204
Ulysses was wonderful. Really represented the company in the best light. Took care of the problem and left everything immaculate.
Debbie T.
1694401487
Very satisfied with clean, prompt, professional service. Thanks!
Emma S
1693519026
Dean did an excellent job, was friendly, and is very honest. He was on time, put on booties to protect my floor without me asking, and finished the job fast. It turned out to be an easy fix and the price was excellent and fair. Thompson will get my business from now on.
Frankie M.
1693177023
Daniel did a great job and gave me the best price he could. When I need a plumber again I will request him.
Dan Z.
1692056080
Ishmael was very responsive and personable. Finished the work in less than an hour.
William B.
1689652932
Nick and helper were great in fixing a complex plumbing problem and did a top notch installation of my hot water heater! Both were very knowledgeable, friendly, and responsive to my questions!
Nicole W.
1687398870
This was my first time using Thompson Family Plumbing and loved them . Ulysses was on time very nice. He took the time to talk to me about what he would be doing. He answered all my questions and was very polite. I will definitely be using them again in the future.
Tina C.
1687382586
Vincent was courteous, answered all my questions. He was professional and able to communicate clearly as to the issues. I am very pleased that my repairs will last and Vincent left with my bathroom spotless. Thank you Vincent.
Daniel A.
1685045648
Dean did a great job. He was professional, knowledgeable, friendly and extremely helpful!
Nathan G.
1683072749
Riley Nason with Thompson Family Plumbing was top notch. As a new homeowner, this was my first plumbing issue I’ve ever encountered. I Google searched for local plumbers, Thompson was one of the first to come up that served Colton, CA, after reading through a few reviews I called them up and booked my appointment for the following day. Riley came out, diagnosed my problem, and went to work. He was extremely kind, thorough, professional, and sincere. He efficiently cleared my upstairs toilet that overflowed and leaked into the downstairs bathroom, as well as replaced the old toilet all together and did a fine job. He also offered recommendations for other work we can do to fix my leaking shower. Reasonably priced for the amount of work I had him do within a few hours. I’ll definitely work with Thompson Family Plumbing again.
Daniela R.
1682033829
I’ve called Thompson Family Plumbing for a few years now and they have always showed up, acted professionally and fixed my problems efficiently. The last couple of visit we had Michael Byars and he was friendly and super helpful.
Bob S.
1682004984
Michael B. was great! He was punctual, very professional and took his time to educate me as a homeowner as to troubleshooting plumbing issues. He didn’t try to oversell me for anything. He even played with my dog for a good while! He left my house cleaner than when he arrived. Will definitely be using them again. P.S. Mike needs a promotion!
Charlie E.
1681951053
First of all I talked with a pleasant knowageable person called Tracy which set up the appointment and follow up with tracking so I could see exactly when and who was going to have the pleasure to meet along with a photo. I felt I had a connection with Nick before he arrive. Nick has to be the most professional and honest man I have met. He not only did a great job of replacing my hot water heater shutoff valve. I had several estimates for a tankless water heater. Great job Nick and I can see nothing but great thing happening in your life. Being a tradesman myself I can appreciate your honest attitude and love for your trade.
Marissa M.
1681499135
I was very pleased with the technician Vincent Baumann. He was very knowledgeable and pin pointed the issues I’m having with my kitchen and bathrooms. I look forward to getting the work done soon with this company.
JD G.
1680801853
The experience went without a hitch. Men took care of all my worries, gave a fair price and most importantly were friendly and professional. Five stars.
Steven H.
1680279299
We would like to thank the crew at Thompson Family Plumbing for courtesy, professionalism and kindness. We highly recommend this company because when you have spend a good bit of money, it is great to have confidence in the people who are doing the work. Thank Andres, Mike and Tracy!
Linda H.
1680272254
Andres and Mike worked as a professional and experienced team when they had extensive repairs to complete in our bathrooms. They kept the area clean and were considerate in every way. They consulted us as they worked and the results are wonderful.We thank you Andres, Mike and Tracy. Tracy, we appreciate you for the professional and informative way you handled our initial call.
Dmac M.
1680121537
Ulysses came on his own and took care of our leaks under our kitchen sink and drain. We haven't been up to our cabin since his repair so I'm hoping everything is fine when we go up next week!
Christy H.
1677173589
I had a great experience with Thompson Family Plumbing. They are very friendly and keep in touch with you every step of the way through texts and calls. Our technician, Daniel, was great. He told us exactly what we needed and what it would cost to fix the toilet and hook up our new water softener. I was so pleased with the whole experience that I will definitely use their services again.
Heather R.
1675994250
Andres came out to replace an old faucet on an even older sink. He did an excellent job and was very friendly. He even went above and beyond to shovel snow away from our water valve. We have a very old home in the mountains and I am sure we will be needing more plumbing work. We will definitely call them back. Highly recommend.
Daisy G.
1673915240
William did excellent job, 👏 very patience to explain everything to me .
Leatrice J.
1667346060
Andres came to our home and was very professional, polite, and knowledgeable. His assistance with our plumbing issues is very appreciated.
Audrey H.
1667069857
Dean was on time for the appointment. He was very professional and friendly. The jobs were completed without any drama. He was neat and clean and cleaned up after the job. We are very impressed and now have a go-to plumbing company.
Marlin T.
1666902989
I was very pleased with the repairman, Vincent, and the apprentice working with him, Blake. Why?* Always on time to start (allowing for traffic issues).* Very realistic break for lunch and supplies.* Finished when he said they would both days.* Helpful. Always willing to answer my questions, explain my options, and describe the situations they found.* The description of the situation he gave coincided with previous Plumber’s assessments.* Since I’m not knowledgeable about Plumbing, I can’t realistically evaluate the work they did. But the Before and After pictures say a lot.Based on the work they did, I will definitely recommend them and will use this company for any future plumbing jobs.
Marisol M.
1666568983
Satisfied with service , quick and easy to book. They had some one come and check same day I called. Ulysses was great.
SAWINDER S.
1666143085
Ulysses services our water heaters. He was very professional and courteous. Will highly recommend the plumbing services.
tonya B.
1665866621
Great communication and made it the day we called. Easy to work with. Profesional. Thank you!
Jennette F
1665414633
Jacob was very professional, very helpful, and very knowledgeable. We originally used them to come out and repair our tankless water heater. Ended up getting a brand new one, due to his knowledge and expertise. Also had a water treatment system installed at that time. We then had them come out a second time to repair a toilet. Jacob and the customer support has been outstanding! Will use them again for sure.
Alexis C.
1664211872
I called Thompson Plumbing and they sent a technician out the same day to help me with my water heater. It felt like the whole team actually cared about me as a human rather than just a customer. They really went above and beyond for me in the water heater installation and I really appreciated it! Especially with the weather turning.
Alex B.
1663974986
Jacob did the best he could with a less than ideal situation due to the age of our bathtub. The work he did seems to have resolved our issue until we can get a new bathtub.
Ray S.
1663854882
I can not tell you how nice it was to call a plumber, have them come out in a timely matter, solve the problem quickly and professionally, and reasonably priced. Ulysses was great and professional. Did not act like other plumbers who just tried to rip you off with un needed repairs.
Morgan S.
1661470866
Had a water main break in my front yard. Couldn't get anyone to come out for days. Called Thompson and they came out the same day and fixed our main. Jacob, the technician was incredible! Friendly, professions and worked incredibly hard to get our water turned on the same day.Will never call another plumbing company again, and I will request Jacob every time! Thank you Thompson for getting our water back!
Monique D.
1660616059
This was clearly explained What had to be done very very patient understood this was a excellent job I will highly recommend that he comes back again to fix my tub this is the second time he’s come here he’s done an excellent job over 100% thank you again for your time and patience with me you did an excellent job and deserve a raise thank you againChristopher Owens
Jim C.
1660256122
This was a difficult situation to fix because he had to repair another companies huge mistake that was made previously. He figured it out and solved the problem to our total satisfaction. Great job Jacob
Bobbi B.
1659752406
Brian R.
1659395440
They showed up on time and were very professional. The technician, Donald Thomas, was friendly and knowledgeable.
Brian G.
1658533221
Ulyses, was the plumber that showed up to my Wrightwood home. He kept me informed of possible arrive time, prompt, professional, informative, seemed to sincerely want to do the best option. So far service has been A+
Keith D.
1654826258
Jacob was very professional and thoroughin his estimate for everything we discussed .I Highly recommend Thompson Family Plumbing.
Honeyt M.
1654054886
Jacob installed a new water heater for me. He was very prompt, professional and friendly. Jacob installed the water heater in just a couple of hours. Jacob appeared to be well trained and cleaned up after himself. Very satisfied with his work
Carlos P.
1654046309
I would highly recommend Thompson Family Plumbing as a professional plumbing contractor.The service technician Andres was personable, polite, professional, and punctual.He actually stayed late to complete the repairs he promised.In this day and age it's a wonder to actually find a professional home repair company.Andres was great, as was the whole office staff, and the Conseirge Team.I will definitely use their services again.
Jean H.
1653889864
We used Thompson's 2 months ago to repair a frozen pipe and hose bib. They sent Dean and he did an excellent job...this past week at 10pm, our pipe backed up and flooded our bathroom. I emailed Thompson's immediately, explained the problem, they called first thing the next morning and sent Jacob Martinez out to find the problem. It turned out to be somewhat complex. We had roots, rocks and a sagging clogged pipe that needed to be replaced. Jacob is the hardest worker we have ever seen! This was a very difficult job! He had to hand dig, remove and replace several feet of pipe under the house in very limited crawl space! We will never use another company or plumber. Thank you Thompson's for your incredible customer service, professionalism, and follow through. Jean and Dave Hamilton
Judy W
1651684080
We bought a fixer upper house in Lake Arrowhead and had no idea of the number of Plumbing issues we would have. Richard Reaster's expertise, helpfulness and ability to diagnose and quickly repair leaks, faucets, toilets, and septic tank issues, saved us a lot of grief. He even found additional issues that need repair before they happen. His ideas on how we can move a washer and dryer to a new area as inexpensively as possible make him a great asset to his company. I highly recommend Richard for your Plumbing needs
Pama K.
1651634549
James C.
1646946809
Water heater pressure relief valve replacement
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